Business and Leadership Operations Manager

Job Title

Business and Leadership Operations Manager (Maternity cover - 2 years)

Job Description Summary

Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 53,000 employees in more than 70 countries provide deep local and global insights that create significant value for occupiers and investors around the world. Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $10.1 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory.

Manage and run the Business Operations of the Portfolio Cervices Center and its Leadership Team. Provide professional and efficient office related and center-wide internal communication, manage office related key projects /vendors, support for the Head of PSC, Heads of Enabling functions and Leadership Team.

Job Description

Qualifications (education) required for filling the position:

• College or university degree preferably in Economics or Management or Marketing or Hospitality or Real Estate

Foreign language skills required for filling the position:

• Excellent command of written/verbal English

Required skills for filling the position:

• High-level business acumen to overview and to interpret the business circumstances of the various service lines in Global Occupier Services and at wider Cushman & Wakefield
• 3-5 years previous experience in multinational environment as Business Coordinator/Manager and/or Internal Communications Coordinator/Manager
• Experience in internal communication and production of presentation and marketing materials
• Ability to lead and deliver cross-functional projects.
• Common Microsoft Office applications to intermediate level.
• Microsoft PowerPoint and visualization to professional level
• Excellent interpersonal and communication skills
• Team player with strong work ethic
• Ability to effectively prioritize and execute tasks.
• Client hosting and event coordination experience
• Professional approach and conduct
• Excellent organizational abilities
• Adaptability

Responsibilities of the jobholder:

• Manage and run the Business Operations of the Portfolio Cervices Center and its Leadership Team
• Lead office communication and development of communication platforms across the office.
• Managing events (client, external, internal, specific internal knowledge sharing, University open days etc.)
• Develop PSC internal communications materials / playbooks /presentations for internal and client use in collaboration and alignment with GOS Marketing Manager
• Create and manage internal communication channels (newsletters, HIVE etc.) to keep the PSC team up to date and to establish a sense of community, focused on aligning with the global PSC strategy and integrate within the wider GOS EMEA team.
• Close cooperation with the on-site Office Manager and receptionists to ensure in the day-to-day running of the office.
• Management of EHS vendor and implementation of any EHS requirements.
• Management of office audits and major projects regarding PSC office
• Provide calendar management for events, the Head of PSC and the Heads of Enabling functions (HR and Finance) to ensure requests and queries are quickly and efficiently dealt with
• Be gatekeeper to manager’s working time – efficiently and proactively organize manager’s diary, appointments, and travel.  
• Prepare and develop papers, agendas, and other materials for meetings when necessary.
• Regular communication of business updates to the team via email as agreed with Head of PSC and Heads of Enabling functions. Ability to handle last minute diary/priority changes.
• Plan/own project plans to ensure work is completed and deadlines are achieved.
• Able to work with internal functions using knowledge and network of contacts to resolve issues quickly and effectively.
• Prioritize workload to meet manager’s and team requirements and ensure all logistics run smoothly.
• Address to resolve minor technology problems.
• Preparing strategic presentations, reports, meeting minutes
• Manage visitors providing an excellent client experience and receive and manage deliveries to the office.
• Lead preparations of the meeting rooms, maintaining to a high standard
• Manage corporate card and personal expenses for Head of PSC and Heads of Enabling functions/visitors incl. worldwide and domestic meeting and travel itineraries, hotel accommodation, and transport.
• Manage the best and most cost-effective way of utilizing the travel budget, and source venues for conferences, meetings, and seminars.
• Management and processing of cost for the central functions
• Lead and project-manage various deliverables/tasks across the whole Leadership Team so that the agreed tasks/data are followed up, collected, structured, and completed on time.

Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.

INCO: “Cushman & Wakefield”