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Rocket Lab Corporation

Builds rockets, satellites and space components

Senior IT Support Analyst 1

System Administration +1Confirmed live in the last 24 hours
Full-timeMississippi, USANo salary listed

About the Job

Requirements

  • At least 5 years of experience in IT support, systems, or infrastructure roles, with a STEM degree or equivalent technical background, including demonstrable time operating with limited onsite supervision.
  • Working knowledge of a service delivery framework such as Information Technology Infrastructure Library (ITIL), and practical experience with formal change, incident, problem, and configuration management.
  • Experience across most, and deep capability in at least three, of the following: Windows and Linux desktop and server operating systems, including imaging, ongoing maintenance, patching, and troubleshooting; PC and server hardware, including build, repair, upgrade, and component-level diagnosis; networking, including switching, virtual local area networks (VLANs), routing basics, Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), wireless, Power over Ethernet (PoE), structured cabling and fiber, and troubleshooting; scripting and automation, such as PowerShell, Python, or Bash; Active Directory and Group Policy; and monitoring, alerting, and observability platforms.
  • Experience owning a medium- to complex end-to-end IT project across all phases, from initial requirements gathering and planning through implementation, testing, stakeholder coordination, and ongoing operational support.
  • Familiarity with common artificial intelligence (AI) platforms and the ability to write effective prompts, evaluate AI-generated outputs, and identify opportunities to use AI to improve service delivery and operational efficiency.
  • Ability to communicate and present complex technical concepts and ideas to a general audience.
  • Ability to work various shifts, including evenings and weekends, and participate in an on-call rotation as needed.
  • The position may require prolonged periods of sitting, standing, walking, and computer work, and occasional exposure to moderate levels of noise, dust, and fumes in production areas.

Responsibilities

  • Carry out the day-to-day functions required to provide efficient delivery of IT services to Rocket Lab.
  • Track and update support desk incident, request, problem, change, and project tickets, along with related documentation.
  • Independently diagnose and resolve complex IT issues when no runbook exists, then create a runbook.
  • Provide instruction, guidance, technical support, and documentation to teams across the site.
  • Provide support to Launch and Mission Operations during launch periods.
  • Take ownership of on-site IT infrastructure, including clients, servers, and network.
  • Build relationships across site leadership, engineering, and technician teams.
  • Serve as the recognized subject matter expert for IT.
  • Own medium- to complex IT projects end-to-end and collaborate with the wider IT team on technical solutions.
  • Occasional domestic and international travel may be required.

Desired Qualifications

  • Certifications in ITIL, CompTIA (A+, Network+, or Security+), Microsoft, or a network vendor certification.
  • Experience with cloud-based technologies such as Azure, Amazon Web Services (AWS), or Office 365 (O365).
  • Experience with virtualization technologies and public or private cloud environments, Infrastructure as a Service (IaaS), and Infrastructure as Code (IaC) tools such as Ansible and Terraform.
  • Experience in industrial or operational technology (OT) environments.
  • Experience with video surveillance and network video recorder (NVR) platforms, media streaming, and radio or voice communications systems.
  • Experience with telemetry, time-series or test data pipelines, and storage.
  • Experience with security and compliance frameworks such as National Institute of Standards and Technology (NIST) 800-171, Cybersecurity Maturity Model Certification (CMMC), or ISO 27001.
  • Experience in fast-paced, high-tech industries such as semiconductors or aerospace, supporting engineers, labs, manufacturing, and critical operations such as mission control, launch, and test operations.

About the Company

Rocket Lab Corporation

Builds rockets, satellites and space components

Rocket Lab builds and launches rockets, designs satellites and sells spacecraft components for commercial operators, governments and defense customers. Its Electron rocket carries small satellites on dedicated missions, while its Space Systems business supplies complete spacecraft and the hardware and software needed to operate them. Customers pay for launch services, satellite development, component sales and mission support, giving the group business beyond sending its own rockets into space. The company is developing Neutron, a larger reusable rocket intended for constellation deployment and other heavier missions. Rocket Lab's operating business began in 2006 and the group is headquartered in Long Beach, California.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Long Beach, CA
Founded
2006

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