I

ING

Digital banking and sustainable lending

Private Banking Credit Offer Expert

Product ManagementConfirmed live in the last 24 hours
Full-timeNo salary listed

About the Job

Requirements

  • Experience in credit products or processes, preferably involving mortgages, credit cards, or financing for affluent clients.
  • Knowledge of credit processes and the relationships between business, risk, product, and operations.
  • Ability to assess solutions from the customer and advisor perspectives and propose practical improvements.
  • Ability to analyze non-standard cases and bring them to resolution.
  • Ability to collaborate with diverse stakeholders and build effective working relationships.
  • Ability to identify systemic problems and turn individual cases into proposals for lasting improvements.
  • Ability to work independently and proactively and take responsibility for assigned work.
  • Ability to communicate complex issues clearly and translate them into concrete actions.

Responsibilities

  • Develop the credit offer for Private Banking clients, particularly credit cards, mortgages, and other forms of financing.
  • Ensure the offer meets Private Banking client needs and supports business objectives.
  • Co-create and review changes to credit products and processes, representing the perspectives of clients and advisors.
  • Collaborate with product, risk, process, and operations teams to ensure high-quality and efficient client service.
  • Identify problems and barriers in credit processes and initiate actions to resolve them.
  • Support Private Banking advisors with complex and non-standard credit cases, including cases requiring an individual approach.
  • Analyze client and advisor experiences and translate findings into concrete improvements to the offer and processes.
  • Participate in credit-related projects and initiatives, representing the needs of Private Banking clients.
  • Support the implementation of changes across the Private Banking network.

About the Company

ING

Digital banking and sustainable lending

ING provides digital banking and financial services to individuals and businesses worldwide. Its products and services include online and mobile banking, lending, payments, and advisory services designed to be frictionless so customers can make confident financial decisions. ING differentiates itself by focusing on sustainable choices, responsible lending, and sharing knowledge to help customers and partners realize their visions for a better future. The bank emphasizes empowerment over judgment and aims to finance change, partner with customers, and continuously innovate in a sustainable way. Its goal is to help people and businesses progress toward their goals while reducing barriers and making banking easier and more responsible.

Company size
10,001+
Company stage
IPO
Headquarters
Amsterdam, Netherlands
Founded
1991

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