Tesla

Makes electric cars, robotaxis and grid batteries

Body Repair Service Advisor/Junior Estimator

Service Advising & EstimatingConfirmed live in the last 24 hours

Full-timeEagle Farm QLD, AustraliaNo salary listedIn-person

About the Job

Requirements

Strong attention to detail and analytical thinking for interpreting damage reports and repair plans.
Professional communication skills and a customer-first approach.
Proficiency in digital tools, scheduling software, and managing multiple communication channels.
Comfort working with internal systems, estimation software, and data-entry platforms.
Ability to work independently and as part of a team.

Responsibilities

Support senior estimators in reviewing damage assessments and preparing repair plans.
Assist in evaluating vehicle damage using Tesla’s internal diagnostic and estimating platforms.
Liaise between insurance providers, body shops, and Tesla service teams to ensure seamless claim processing.
Submit and track insurance claims accurately and promptly.
Manage customer communications via email and SMS, setting expectations, providing updates, and resolving concerns.
Coordinate rental vehicle reservations to minimize customer downtime.
Maintain accurate records of repair timelines, parts availability, and service milestones.
Identify discrepancies in repair scopes and escalate them to senior estimators when needed.
Participate in training and continuous-improvement initiatives to refine estimation accuracy and efficiency.
Adapt to evolving workflows, system updates, and changing priorities in a fast-paced environment.

Desired Qualifications

Basic understanding of automotive body repair processes, such as panel replacement, paint, and frame alignment.
A proactive mindset and willingness to take initiative.
Interest in innovation, sustainability, and the future of transportation.

Category	Vehicle Service
Location	Eagle Farm
Requisition ID	286264
Type	Full-time

Job Description

Join Tesla’s pioneering Body Repair Program as a Body Repair Service Advisor / Junior Estimator — a dynamic, growth-focused role at the intersection of customer service, technical coordination, and repair estimation. You’ll be part of a forward-thinking team that leverages Tesla’s proprietary systems to streamline vehicle repairs, reduce turnaround times, and deliver industry-leading customer experiences. This is not just administrative support — it’s a hands-on, technical-adjacent role where you’ll gain real-world experience in vehicle repair workflows, estimation principles, and cross-functional collaboration. With mentorship from seasoned estimators and access to cutting-edge tools, you’ll develop skills that set you apart in the automotive service industry. If you’re detail-oriented, tech-savvy, and eager to grow your career in a mission-driven, innovation-first environment — this is your opportunity.

Job Responsibilities

Support senior estimators in reviewing damage assessments and preparing repair plans.
Assist in evaluating vehicle damage using Tesla’s internal diagnostic and estimating platforms.
Liaise between insurance providers, body shops, and Tesla service teams to ensure seamless claim processing.
Proactively submit and track insurance claims with accuracy and speed.
Manage customer communications via email and SMS — setting clear expectations, providing updates, and resolving concerns.
Coordinate rental vehicle reservations to minimise customer downtime.
Maintain accurate records of repair timelines, parts availability, and service milestones.
Identify discrepancies in repair scopes and escalate to senior estimators when needed.
Participate in training and continuous improvement initiatives to refine estimation accuracy and efficiency.
Adapt quickly to evolving workflows, system updates, and changing priorities in a fast-paced environment

Job Requirements

Strong attention to detail and analytical thinking — essential for interpreting damage reports and repair plans.
Excellent communication skills with a professional, customer-first approach.
Proficient in digital tools, scheduling software, and managing multiple communication channels.
Basic understanding of automotive body repair processes (e.g., panel replacement, paint, frame alignment) is beneficial.
Comfortable working with internal systems, estimation software, and data entry platforms.
Self-starter with a proactive mindset — able to work independently and as part of a team.
Passion for innovation, sustainability, and the future of transportation.

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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