Swissport

Global airport ground handling and cargo

Allocator

Warehouse & FulfillmentConfirmed live in the last 24 hours

Full-timeDublin, IrelandNo salary listedIn-person

About the Job

Requirements

Microsoft Office skills and experience, including Excel, Word, and PowerPoint.
At least one year of experience in Ramp Service or a related field, including familiarity with current customer requirements and time and work recording documents.
A good understanding of ramp operational setup to resource the team effectively.
Ability to lead and motivate effectively in difficult situations under operational pressure.
Knowledge of ground service equipment operation.
Strong organizational and multitasking skills.
Effective verbal and written communication skills.
Physical fitness to work in a manual environment and repeatedly lift up to 32 kg throughout a shift.
Willingness to work in inclement weather conditions.
Ability to travel to the airport when public transport is unavailable.
Flexibility to work various shifts, including days, evenings, nights, weekends, and holidays.
Ability to speak and understand English.

Responsibilities

Ensure rostered staff attend work at their designated start times and advise the Duty Manager of absences or unavailability at shift commencement.
Ensure compliance with company safety procedures and requirements, and document and report breaches to the Duty Manager or Manager.
Allocate workload, manpower, and equipment in a timely and organized manner to optimize cost-effective use of operational resources and distribute work evenly.
Interact positively with the workforce to motivate employees and encourage a team-based working environment.
Pre-plan and pre-allocate workload, and communicate relevant task information effectively to the team leader.
Assess operational staffing and equipment requirements continuously, and advise the Duty Manager promptly of shortfalls so operational needs can be maintained.
Handle customer enquiries professionally and communicate customer issues to the Duty Manager.
Handle staff enquiries and issues, ensuring they are brought to the Duty Manager's attention.
Ensure workforce adherence to company policies and Swissport standard operating procedures.
Liaise with the Daa airside operations department.
Brief supervisors and team leaders on flight preparation.
Manage and support completion of red and signs.

Overview

The Allocator’s position plays a critical and pivotal role in the smooth daily running of the ramp operation. The purpose of the Allocator is to delegate workload, communicate information and control the operational staffing on a shift-by-shift basis.

Responsibilities

Day to day you will:

Ensure that all staff rostered to attend work is in attendance at their designated start times. The allocator will advise the Duty Manager of any member of staff who is absent from work or, is not available for work at the commencement of their shift start time
Ensure compliance with the company’s safety procedures / requirements, and will document / report any breaches of safety procedures / requirements to the Duty Manager / Manager
Allocate workload, manpower and equipment in a timely and organised fashion to ensure the most cost effective utilisation of operational resources, he / she will ensure equal distribution of work load among the workforce
Interact with the workforce in a positive manner in order to motivate the workforce and encourage a team-based working environment, thereby boosting moral
The allocator will pre-plan and pre-allocate the workload and communicate all relevant information to the team leader regarding the allocated task in an effective and efficient manner.
Access the operational manning / equipment requirements on an on-going basis and advise the Duty Manager in a timely fashion of any operational shortfalls, in order for the Duty Manager to react and maintain operational requirements
Deal with all customer enquiries in a polite and professional manner, and communicate all customer issues to the Duty Manager
Handle staff enquires / issues, the allocator will ensure that all staff enquires / issues are brought to the attention of the Duty Manager
Ensure workforce adherence to company policies and Swissport SOP's
Other duties as assigned

Qualifications

Qualifications and Competencies:

Microsoft Office (Excel, Work, PowerPoint) skills and experience required
Minimum one year experience in Ramp Service or related field and current customer requirements, time and work recording documents
A good understanding of the Operational set up on the Ramp to effectively resource the team
Ability to lead and motivate effectively in difficult situation under operational pressure
Knowledge about operation of Ground Service Equipment
Must possess strong organizational and multi - tasking skills
Effective verbal and written communication skills
Physically fit, able to work in a manual environment and repeatedly lift up to 32kg throughout a shift.
Willingness to work in inclement weather conditions
Ability to travel to the airport at times where public transport is not available
Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
Ability to speak and understand the English language
Liaise with Daa airside operations department
Brief Supervisors and Team leaders on prep for their flights
Manage and support completion of red & signs

About the Company

Swissport

Global airport ground handling and cargo

Swissport is the world’s largest provider of airport ground services and a major player in air cargo handling. It delivers the behind-the-scenes work that keeps flights moving, including baggage handling, de-icing, passenger services support, ramp operations, aircraft servicing, and cargo logistics, at hundreds of airports across 44 countries. Its products and services work by offering an integrated suite of ground handling solutions that airport operators and airlines outsource to ensure timely, safe, and efficient turnaround of aircraft and cargo. Swissport differentiates itself through scale, an extensive global network, and a history of mergers and acquisitions that have built a broad, standardized service offering and deep operational expertise across markets. The company’s goal is to be the leading, globally connected provider of ground handling and cargo services, helping airlines run smooth operations and minimize turnaround times even under challenging conditions.

Company size: 10,001+
Company stage: Acquired
Total funding: Not listed
Headquarters: Zurich, Switzerland
Founded: 1997

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