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Molson Coors Beverage Company

Global brewer of beer and beverages

Lead Tour Guide

Food Service & HospitalityConfirmed live in the last 24 hours
Full-timeMilwaukee, WI, USAIn-person

About the Job

Requirements

  • A high school diploma or GED is required.
  • One to three years of customer service experience is required.
  • Availability to work nights, weekends, and holidays as needed is required.
  • Ability to lift up to 50 pounds moderately, stand or sit for extended periods, walk significantly, climb stairs and ladders, and navigate the physical demands of the role is required.
  • Ability to manage complex situations while understanding business priorities is required.

Responsibilities

  • Lead a team of 10–20 colleagues and support their growth and development through career discussions and consistent one-on-one conversations.
  • Serve as the primary on-site point of contact for guest and staff concerns, safety issues, maintenance and housekeeping needs, and weather or evacuation situations.
  • Collaborate on operational responsibilities to enhance tour and event spaces.
  • Share informative and entertaining insights into brewery operations and history during the one-hour scripted tour.
  • Maintain a safe customer experience in accordance with company safety protocols.
  • Support and help resolve issues related to smart lockers, scheduling and reservation systems, and guest flow.
  • Ensure a smooth onboarding experience and train the team on processes and procedures.
  • Assist with the team’s weekly schedule and policy and procedure manuals.
  • Lead evacuation training for new hires and quarterly evacuation trainings for the team.
  • Act as Manager in Charge, open and close the tour route daily, and ensure issues are handled swiftly and professionally.

About the Company

Molson Coors Beverage Company

Global brewer of beer and beverages

Molson Coors Beverage Company produces and markets beer and a range of non-beer beverages worldwide, including light, premium, craft, hard seltzer, non-alcoholic drinks and energy formats. It runs brewing facilities and supply chains to manufacture and distribute brands across North America, Europe and other markets. It differentiates itself through a broad, cross-category brand lineup, a global distribution network, and a commitment to sustainability and responsible drinking. Its goal is to grow by expanding its portfolio into new segments and markets while maintaining sustainable, responsible operations.

Company size
10,001+
Company stage
IPO
Headquarters
Chicago, IL
Founded
1786

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