Dynamo AI

Secure, compliant generative-AI infrastructure for enterprises

Lead Support Engineer

Customer SupportConfirmed live in the last 24 hours

Full-timeIndiaNo salary listedIn-person

About the Job

Requirements

Five to nine years of experience in technical or production support, with strong troubleshooting across applications, application programming interfaces, backend systems, networking, infrastructure, and machine-learning systems.
Ability to distinguish machine-learning or model failures from traditional software or infrastructure failures, and to isolate problems using logs, application programming interfaces, service health, and configuration review.
Strong understanding of production environments and incident management.
Ability to provide clear and complete client-facing communication for high-priority incidents.
High sense of urgency, ownership, and accountability, with comfort driving issues to resolution across FDE, Engineering, Product, and ML teams.
Willingness to become deeply embedded in and fully focused on the B2B Customer account.

Responsibilities

Serve as the first line of technical support and triage for B2B Customer, with a high level of ownership and responsiveness.
Quickly investigate incoming issues and determine the likely source, including machine-learning or model behavior, service outages, backend or application programming interface integration, network or connectivity issues, infrastructure or environment configuration, and deployment or dependency problems.
Perform sufficient technical diagnosis before escalating, ensuring FDEs and engineering teams receive clear context, logs, reproduction steps, and an initial assessment.
Engage and coordinate with FDEs when an issue requires deeper investigation or remediation, and monitor deployment health to proactively flag potential issues.
Maintain clear documentation of incidents, root causes, resolutions, and recurring problems; provide timely, professional communication to B2B Customer stakeholders throughout.
Develop and build tools and dashboards required to monitor Support SLO.
Develop a deep understanding of B2B Customer's Dynamo deployment, infrastructure, integrations, and operating environment.

About Dynamo AI

At Dynamo AI, we empower large-scale enterprises to navigate AI risks and operationalize agentic and generative technologies. Our comprehensive platform—comprising DynamoEval, DynamoGuard, and AgentWarden—provides auditable safety guardrails, automated red-teaming, hallucination identification, and continuous monitoring. This enables security-conscious and regulated firms to deploy AI with certainty while adhering to global standards.

About the Role

We are looking for a Lead Support Engineer based in India to oversee B2B customer deployments. This role demands constant vigilance, rapid triage, and hands-on diagnostic troubleshooting across UI, APIs, infrastructure, and ML models—resolving incidents directly via run books and escalating to FDE, SRE, or Engineering only for platform-level code or infrastructure fixes.

Key Responsibilities

Serve as the first line of technical support and triage for B2B Customer, with a high level of ownership and responsiveness.
Quickly investigate incoming issues and determine the likely source — ML/model behavior, service outages, backend/API integration, network/connectivity, infrastructure/environment configuration, or deployment/dependency problems.
Perform sufficient technical diagnosis before escalating, ensuring FDEs and engineering teams receive clear context, logs, reproduction steps, and an initial assessment.
Engage and coordinate with FDEs when an issue requires deeper investigation or remediation, and monitor deployment health to proactively flag potential issues.
Maintain clear documentation of incidents, root causes, resolutions, and recurring problems; provide timely, professional communication to B2B Customer stakeholders throughout.
Develop and build tools & dashboards required for staying on top of Support SLO.
Develop a deep understanding of B2B Customer's Dynamo deployment, infrastructure, integrations, and operating environment.

What We're Looking For

5–9 years of experience in technical/production support, with strong troubleshooting across applications, APIs, backend systems, networking, infrastructure, and ML systems.
Ability to distinguish ML/model failures from traditional software/infrastructure failures, and to isolate problems via logs, APIs, service health, and configuration review.
Strong understanding of production environments and incident management.
Clear and complete client-facing communication for high-priority incidents.
High sense of urgency, ownership, and accountability; comfortable driving issues to resolution across FDE, Engineering, Product, and ML teams.
Willingness to become deeply embedded in and fully focused on the B2B Customer account.

About the Company

Dynamo AI

Secure, compliant generative-AI infrastructure for enterprises

Dynamo AI builds end-to-end infrastructure for secure and compliant generative AI in enterprise settings. Its tools let organizations test AI programs to identify risks, prevent leakage of sensitive data, and ensure safety and governance before deployment. The platform runs in any on-premise or cloud environment, giving clients control over their data and models while meeting security, safety, and regulatory requirements. Dynamo AI differentiates itself by focusing on enterprise-grade risk management, data privacy, governance, and compliance across production AI systems, rather than offering generic AI capabilities. The company’s goal is to help organizations deploy cutting-edge AI applications safely and reliably, with strong controls for security, privacy, and regulatory adherence.

Company size: 51-200
Company stage: Series A
Total funding: $19.4M
Headquarters: San Francisco, CA
Founded: 2021

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