Services Sales Manager

At Verint, we’re helping shape what is next in customer experience. As a leader in CX automation, we are creating a future where people and AI-powered bots work together to help some of the world’s most iconic brands achieve real business outcomes. Powered by our next-generation Verint Open Platform, we are continuing to grow, innovate, and push the boundaries of what is possible with AI.

We are bringing together passionate people with diverse voices, perspectives, and expertise who want to push what is possible, make an impact, and help shape the future of AI-powered customer experience. If you are excited by who we are, where we are going, and what we are building together, we want to hear from you!

About the Role:

In this role you will drive the growth of services revenue across the Caribbean and Latin America (CALA) region by partnering with sales teams, partners, and customers to identify, develop, and close services opportunities, increase services attachment to product bookings, advance partner-delivered engagements, and expand services adoption within existing and prospective accounts. You will be accountable for achieving services sales targets, strengthening customer relationships, and increasing services penetration through consultative selling, strategic account planning, business development, and stakeholder engagement, while collaborating across a matrixed organization and supporting select U.S. opportunities as business needs require.

As a Services Sales Manager, you will:

• Own and manage services sales activities across an assigned CALA territory or portfolio of accounts.

• Partner with Account Executives and Virtual Account Teams (VATs) to increase services attachment rates on new product bookings and grow services revenue within existing customers.

• Develop and execute territory and account strategies to identify and advance services opportunities across the region.

• Collaborate with channel partners, systems integrators, and alliance organizations to support partner-led services opportunities and joint account planning activities.

• Proactively identify whitespace opportunities and create strategies to expand services penetration across assigned accounts and territories.

• Conduct customer discovery sessions and business assessments to understand customer objectives, challenges, and transformation initiatives.

• Develop and present compelling services value propositions, proposals, business cases, and statements of work.

• Build trusted relationships with customer decision-makers, executive sponsors, partner organizations, and internal stakeholders.

• Lead services-related discussions with customer executives regarding deployment strategies, business outcomes, and adoption plans.

• Partner closely with Product Sales, Consulting, Customer Success, Product Management, and Delivery teams to drive successful opportunity progression and customer outcomes.

• Analyze customer and market data to identify trends, risks, and growth opportunities and develop actionable recommendations.

• Maintain accurate opportunity, pipeline, and forecast information and provide reliable quarterly revenue projections.

• Drive compliance with established services sales methodologies, operational processes, and governance requirements.

• Stay current on Contact Center, Workforce Engagement, CCaaS, AI, and Customer Experience industry trends, particularly within the CALA market.

• Contribute to regional and global services sales initiatives, sharing best practices and supporting continuous process improvement efforts.

• Achieve quarterly and annual services revenue targets and key performance objectives.

• Support strategic U.S.-based opportunities when additional services sales expertise is required.

Requirements you will need to be successful:

• Bachelor’s degree in a related field or equivalent experience.

• 7+ years’ experience working in a software/systems integrator/technology-related or Services field.

• Proven experience identifying, developing, and closing services sales opportunities.

• Demonstrated track record of meeting or exceeding assigned services revenue targets.

• Experience managing complex sales cycles involving multiple stakeholders.

• Strong customer relationship management skills with the ability to influence stakeholders across multiple organizational levels.

• Experience collaborating effectively with sales, consulting, delivery, partner, and customer success organizations.

• Strong consultative selling, analytical, negotiation, and problem-solving skills.

• Excellent written, verbal, presentation, and communication skills.

• Ability to present services strategies and business value propositions to executive-level customer audiences.

• Experience preparing customer proposals, business cases, statements of work, and services recommendations.

• Ability to manage multiple priorities and opportunities in a fast-paced environment.

• Ability to travel up to 20–25% of the time, primarily throughout CALA.

• Professional fluency in English, Spanish, and Portuguese required.

• Successful completion of a background screening process including, but not limited to, employment verification, criminal search, OFAC, SS Verification, and credit/drug screening where applicable.

Requirements that will differentiate your candidacy:

• Contact Center knowledge/expertise.

• CCaaS experience.

• Experience supporting partner-led services engagements and working with channel partners or systems integrators.

• Experience supporting multinational customers operating across CALA and North America.

• 2 + years working at a top tier consulting firm.

At Verint, our values are more than words. They are how we work together every day. We operate as One Team, embrace Continuous Innovation, communicate openly with Zero Daylight, bring a Bias to Action, and stay Customer Powered in the decisions we make. Together, these values guide how we collaborate, innovate, and deliver meaningful impact.

Our people are at the heart of Verint, and we are committed to supporting their well-being. We offer a variety of benefits that includes paid time off, health and wellness benefits, and retirement benefits, based on eligibility and local requirements.

If you require a reasonable accommodation or adjustment to participate in the interview process, please contact [email protected] as soon as possible so we can discuss your needs and provide appropriate support.

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