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Rolls-Royce

Designs, manufactures, and services propulsion systems

Field Service Representative

Equipment Field ServiceConfirmed live in the last 24 hours
Full-timeLossiemouth, UKNo salary listed

About the Job

Requirements

  • Be technically competent to at least HND level or have equivalent relevant experience.
  • Have experience of aircraft propulsion systems and maintenance at ML1 / ML2; have been trained within the propulsion trade, come from a relevant Engineering / Service Engineering discipline, or hold equivalent qualifications.
  • Have knowledge of military and/or civil regulatory requirements.
  • Have experience working in a customer-facing environment.
  • Be capable of working responsively, flexibly, and agilely.
  • Be eligible to obtain UK Security Check clearance; the posting says applicants must be UK nationals or, in Ministry of Defence-approved cases, dual nationals.

Responsibilities

  • Resolve customer technical issues in line with contractual requirements and support customer satisfaction, complaint targets, and delivery, proactively managing issues through to resolution.
  • Input engine events and data, highlighting engine-related issues affecting fleet reliability and operability to the wider organisation.
  • Manage in-service customer relationships across various levels within customer, original equipment manufacturer, and supplier organisations.
  • Monitor and input fleet data, and liaise with the customer community on short-term fleet planning and availability to support confidence in service levels and manage customer expectations.
  • Lead and conduct maintenance activities where engine maintenance and repair work is carried out.

About the Company

Rolls-Royce

Designs, manufactures, and services propulsion systems

Rolls-Royce Holdings plc designs, manufactures, and services complex power and propulsion systems for aerospace, marine, and industrial markets. Its offerings include aircraft engines, marine propulsion systems, and industrial gas turbines, paired with long-term maintenance, repair, and overhaul services under service agreements. The way its products work is by delivering integrated power and propulsion through high-performance engines and turbines, supported by ongoing maintenance to ensure reliability and efficiency. The company differentiates itself through deep engineering expertise across defense and civil sectors, an emphasis on integrated power systems, and a strong focus on long-term service contracts that provide recurring revenue and sustained performance. Its goal is to reduce environmental impact and improve operational efficiency for customers by advancing technology through research and development and delivering reliable, efficient power solutions.

Company size
10,001+
Company stage
IPO
Headquarters
London, United Kingdom
Founded
1904

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