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Northrop Grumman

Builds stealth bombers, missiles, and satellites

Manager, Project Management, Business Operations & Sector Warranty (Project Manager 3) - Sustainment Operations

Business OperationsUpdated on Nov 13
Full-timeElkridge, MD, USA

About the Job

Requirements

  • A bachelor's degree and at least 8 years of experience in project/program management, manufacturing engineering, or a related discipline; alternatively, a master's degree and at least 6 years of work experience in those fields; 12 years of relevant experience may be considered in lieu of a degree.
  • Experience leading people across large organizations.
  • Experience with cost, schedule, project leadership, and/or process improvement.
  • Experience serving as a liaison between multiple disciplines to solve complex problems with limited resources in a timely manner.
  • Experience troubleshooting and developing creative solutions to meet customer demands.
  • Experience driving continuous improvement by mitigating risks and realizing opportunities.
  • Ability to obtain and maintain a U.S. Government Secret Security Clearance.
  • U.S. citizenship is required.

Responsibilities

  • Serve as the primary liaison across Sustainment Operations Program Management, Business Operations, and Sector Warranty activities to align sustainment execution, financial performance, warranty governance, and customer support objectives.
  • Lead and develop approximately 14 direct reports, including 2 Operations Program Managers, supporting sustainment, business operations, and sector warranty activities across multiple organizations, depots, and repair sites.
  • Direct execution reviews with internal stakeholders and customers to assess repair/return status, throughput, cost, schedule, readiness, and overall support performance.
  • Oversee business operations across the sustainment life cycle, including performance metrics, affordability, manpower and resource planning, financial visibility, proposal support, and execution planning for sustainment deliverables.
  • Provide leadership and operating teams with performance analysis and reporting on repair/return execution, turnaround time, throughput, backlog, material and asset availability, cost and schedule performance, and customer support responsiveness.
  • Develop executive-level reporting, performance visibility, and presentation materials for leadership decision-making, sustainment execution reviews, and warranty governance assessments.
  • Coordinate planning and proposal support, including proposal basis development, labor and manpower planning, workload forecasting, pricing support, and execution planning for time-and-material and repair proposals.
  • Develop and maintain forecasts, resource plans, and financial reporting for sustainment execution, repair network performance, and business management objectives.
  • Maintain and improve tools, processes, and reporting mechanisms for monitoring depot and repair-center performance, reconciling resource requirements, supporting staffing reviews, improving throughput, and enabling timely issue resolution.
  • Establish and drive sector-wide warranty governance and standard practices, including warranty claim execution and disposition, coverage decisions, funding administration, extended-warranty risk review, and coordination across repair centers and organizations.
  • Collaborate with Sustainment Operations, Finance, Contracts/Legal, Quality, Engineering, Supply Chain, and Program teams on warranty execution, contractual alignment, defect attribution, corrective action, material availability, and customer responsiveness.
  • Assess operational, financial, technical, and project-related issues affecting in-service products and sustainment deliverables, and develop action plans to achieve productivity, quality, readiness, stakeholder satisfaction, and governance objectives.
  • Drive continuous improvement through risk mitigation, process standardization, opportunity realization, and cross-functional coordination to improve repair throughput, schedule performance, asset availability, and customer support outcomes.

Desired Qualifications

  • A current or active DoD Secret Security Clearance.
  • Project Management Professional (PMP) certification.
  • Expertise in earned value management, proposal preparation, and/or integrated master schedule (IMS) development.
  • Manufacturing experience with defense-related electronics.
  • Experience with continuous improvement techniques such as Six Sigma, Kaizen, Lean, and Red X.
  • Experience with proposal creation and labor estimating.
  • Experience with technical project management through different stages of the program/project life cycle.
  • Experience working with diverse contract types, including CPFF, CPIF, FFP, T&M, PBL, ROM, and CLS.
  • Experience with Root Cause Corrective Action (RCCA) investigation activities.
  • Experience with data mining, data manipulation, and presentation.
  • Expertise in communication and engagement with executive leadership at the Director or Vice President level.

About the Company

Northrop Grumman

Builds stealth bombers, missiles, and satellites

Northrop Grumman builds military aircraft, missiles, rocket motors, satellites, and electronic systems, mostly for the American military and allied governments. It designed the B-2 stealth bomber and built NASA's James Webb Space Telescope, the largest telescope ever sent to space. The company works through four businesses: aircraft, missiles and ammunition, radar and communications systems, and space hardware such as satellites and solid rocket boosters. Most revenue comes from long-term government contracts, many of them classified. Its roots go back to Northrop Aircraft, founded in 1939, and it took its name after buying Grumman in 1994 and is based in Falls Church, Virginia.

Company size
10,001+
Company stage
IPO
Headquarters
Falls Church, VA
Founded
1939

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