Response Associate
Agero
Response Associate
Agero
Nationwide roadside assistance and vehicle management
Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
Role Description and Mission: The Job & Why It Matters
Are you a quick-thinking problem solver who thrives on helping others in their time of need? Do you want to make a real difference and have a lasting impact on customers?
Agero is actively seeking Remote Response Associates to join our Roadside Assistance department, where you will help rescue stranded customers off the side of the road. When a vehicle breaks down, you are the driver's first point of contact. Taking real-time inbound calls from motorists across the U.S., you will be the calming voice that turns an unpredictable, highly stressful situation into a solved problem. You will provide a clear roadmap of what they can expect next, guiding them through an urgent and unplanned event. Just like an everyday superhero, you are stepping in to save their day and get their plans back on track!
As a Remote Response Associate, you serve as a lifeline for customers facing roadside emergencies such as flat tires, lockouts, dead batteries, fuel deliveries, and towing due to mechanical failures. Because customers often reach out feeling overwhelmed or unsafe on the side of the road, in dark parking lots, or while traveling in unfamiliar areas, you will manage these high-stress situations with calm, empathetic guidance and consistent reassurance.
Leading with a customer-first mindset, you will coordinate directly with external service providers to ensure the accurate and rapid dispatch of tow trucks and service vehicles. Your ability to stay calm and make quick decisions under pressure directly impacts customer safety, satisfaction, and our reputation for service excellence as a trusted, industry-leading roadside provider.
Key Outcomes: What you'll do
Skills, Education, & Experience: What We’re Looking For
This isn’t your typical, script-reading customer service role. We have a high bar for talent because our drivers need real help in real-time. Every single call involves a stressful situation - some customers will be panicking, others might be crying, and many won't even know exactly where they are stranded. To succeed here, you need to bring your A-game every shift, every call.
Here are the skills you'll bring to the team:
Position Requirements:
Remote Technology Requirements (BYOD):
To ensure you can support stranded drivers without technical lag, your home office setup must meet these exact specifications. We will verify your system using the Harver System Checker during the application process.
Your PC & Equipment Setup:
What Will NOT Work (Incompatible Setups):
Pay, Benefits, & Career Growth:
Start Dates, Training, & Production Schedules:
Upcoming Training Classes:
Class A: Monday, October 26th, 2026 - * * *PLEASE NOTE: THIS START DATE IS FULL AT THIS TIME* * *
Class B: Monday, November 9th, 2026
Class C: Monday, December 7th, 2026
What to Expect After You Apply:
Hiring In:
The anticipated closing date to submit applications for this role is November 11th, 2026 by 5:00 pm EST. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
National Pay Range
$16.25 per hour USD
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Agero provides roadside assistance and vehicle management through a nationwide network of service providers. When an incident happens, it works with automakers, insurers, repair facilities, and dealerships to dispatch a curated group of responders for towing, accident management, and roadside support, and it can route vehicles to repair or storage facilities. The company offers memberships and business partnerships to deliver these services, and it has partnerships (like Lucky Truck) to provide affordable insurance options to its providers. Its goal is to deliver reliable, timely support to drivers and to improve the efficiency and quality of roadside and vehicle-management services for its clients and their customers.
Explore more opportunities at Agero