ElringKlinger

Automotive components and technology supplier

Customer Quality Engineer

Quality EngineeringConfirmed live in the last 24 hours

Full-timeEasley, SC, USANo salary listed

About the Job

Responsibilities

Act as the point of contact between the plant and customer for complaints or quality problems in series production quality and warranty, including at the customer's premises if required.
Initiate, coordinate, and track remedial measures, including obtaining customer approval of deviations in coordination with technical departments, preparing presentations, and communicating with the customer.
Coordinate and carry out customer audits in collaboration with the customer, including tracking remedial measures.
Monitor 8D reports in customer portals, report on problems solved and cancellation of rejected complaints, and initiate measures to obtain final agreement on the 8D reports.
Carry out the plant warranty process according to VDA, internal specifications, and Customer-Specific Requirements, including initiating a no-trouble-found process if necessary.
Record warranty parts, analyze costs, document warranty services and statuses, and obtain specified key performance indicators.
Analyze warranty-related field data, including access to customer warranty portals, and request special warranty parts if required to optimize the drafting of customer contracts.
Perform other duties as assigned.

Acting as the point of contact between the plant and customer in the case of any complaints or quality problems (series production quality and warranty), incl. on site at the customer's premises if required
Responsible for initiating, coordinating and tracking remedial measures, incl. the approval of deviations by the customer, in coordination with the technical departments; incl. drawing up the presentation and communicating with the customer
Coordinating and carrying out customer audits in collaboration with the customer, incl. tracking the remedial measures
Responsible for monitoring the 8D reports in the customer portals (report on problems solved and cancellation of rejected complaints), and initiating the relevant measures to obtain final agreement on the 8D reports
Responsible for carrying out the warranty process at the plant as per VDA, internal specifications and Customer-Specific Requirements (CSR) incl. initiating an NTF (no trouble found) process if necessary
Responsible for recording the warranty parts, incl. analysing the costs and documenting warranty services and warranty statuses, as well as obtaining the specified KPIs
Analysing warranty-related data from the field (incl. access to customer warranty portals), and requesting special warranty parts if required, in order to optimise the drafting of contracts with customers
Other duties, as assigned

About the Company

ElringKlinger

Automotive components and technology supplier

ElringKlinger is a global automotive components and technology supplier. Research, engineering, manufacturing, and quality operations support vehicle manufacturers and other industrial customers. It develops battery and fuel-cell components, sealing and shielding systems, lightweight structures, and engineered plastic products. The profile is ElringKlinger and its operating businesses. Roles span product development, materials, production, maintenance, quality, supply chain, sales, and corporate functions. Its workforce connects frontline delivery with the specialist, operational, technical, and business teams that support the organization.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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