Full-Time
Updated on 9/10/2026
AI-driven revenue intelligence from conversations
$138k - $210k/yr
Salt Lake City, UT, USA + 2 more
More locations: Chicago, IL, USA | New York, NY, USA
Remote
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Gong provides a revenue intelligence platform that uses AI to analyze every customer interaction for sales teams. It records, transcribes, and analyzes conversations across calls, video meetings, emails, and chats to surface data-driven insights about deals, sales tactics, and buyer and competitor trends. The platform offers Deal Intelligence, People Intelligence, and Market Intelligence, and it integrates with CRM systems and collaboration tools to highlight deal risks and coaching opportunities and suggest next steps. Its goal is to help revenue teams win more deals by turning conversations into actionable, data-driven strategies.
Company Size
1,001-5,000
Company Stage
Series E
Total Funding
$586M
Headquarters
San Francisco, California
Founded
2015
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Mental health support resources
Weekly wellness events
Work from home stipend
Generous vacation days
Quarterly recharge company shutdowns
Parental leave
Employee equity
Retirement savings & financial coaches
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Monthly lunch & learns
Mentor & buddy programs
Best enterprise web hosting platforms compared. Home / Blog / What Gong's Website Rebuild Teaches Enterprise Teams About Building for the AI Era Last updated: Wednesday, August 19, 2026 What Gong's Website Rebuild Teaches Enterprise Teams About Building for the AI Era. Read how Gong migrated 400+ pages from WordPress to Sanity, then used structured content to power AI-assisted localization and publishing. Summarize this article with ChatGPT or Gong's decade-old WordPress site had reached the point where reskins and plugins could no longer keep up with the business. Its migration to structured content on Sanity did more than replace a CMS: it created the foundation Gong now uses to run AI-assisted localization and publishing. The sections below walk through why the old setup broke down, how the new one was built and what Gong is doing with it now. Key takeaways. * Gong migrated more than 400 pages from WordPress to Sanity to remove the operational friction created by years of reskins, plugins and manual publishing workflows. * Structured content, not the CMS switch itself, unlocked faster publishing, stronger governance and AI-assisted localization. * AI-powered translation worked because Gong built the content model first; the team paired AI Assist with custom style guides for French and German and human review through Content Releases. * Gong is now extending the same foundation into automated blog summaries, content refresh workflows and future agent-driven experiences. * Enterprise teams evaluating a CMS move should treat structure as the prerequisite for AI content operations. Why Gong's old foundation couldn't support what came next. Enterprise websites accumulate technical debt one reskin, one plugin and one deadline-driven fix at a time. Each change looks harmless on its own. The accumulation eventually becomes an operating constraint. Gong hit that point after years of growth on WordPress. Bryce Wellington, who leads web engineering and content production at Gong, described a platform shaped by a decade of patches: multiple redesigns layered on top of each other and plugin dependencies nobody fully owned. Three regional teams, in San Francisco, New York and Dublin, ended up interpreting the brand differently because the system gave them no shared structure to work from. The friction showed up in publishing speed, developer dependency, localization consistency and governance across regions. Gong's expansion into new markets, paired with its repositioning around AI, pushed a website built from patched-together pages past what it could support. The website migration that followed reset how the business operates online; swapping CMS platforms was the mechanism, not the goal. Enterprise teams facing the same decision get better outcomes when they frame a CMS migration as an operational reset, since that framing addresses what's actually costing the business time and revenue. A closer look at why enterprise teams outgrow WordPress, and the CMS selection criteria that follow from it, breaks down the specific signals that separate a platform still worth patching from one that has become the constraint itself. Why Sanity became the foundation for Gong's rebuild. Sanity became the foundation because it let Gong model content around how the business runs, not the other way around. Gong partnered with Webstacks to move more than 400 pages off WordPress and onto Sanity. The rollout started with the homepage, primary navigation and core solutions pages, the pages that carry the most pipeline weight and set the pattern for everything that follows. Your Go-To Partner for Sanity Development Webstacks design and develop high-performance websites on Sanity built for scale, speed, and collaboration. Phase 1 established the design system and component library on the highest-traffic pages first, then extended the same structure across the rest of the site once the foundation held. A planned, phased CMS migration reduces risk by validating the content model on high-traffic pages before committing the entire site to it. Content needed to be modeled around how the business actually runs, not forced into fixed page templates, and that requirement drove the choice of Sanity over a like-for-like CMS swap. Gong organized resources, landing pages, product lines, campaigns, conversion points and regional variants as reusable content types instead of one-off page builds. Sanity's content modeling approach supported that shift without sacrificing the design governance Gong's brand team needed to maintain consistency across regions. For Gong, the platform choice functioned as the mechanism for building a foundation that could support scale, speed and whatever the next phase of the business required. How structured content changed What Gong's team could do. Structured content made the rest of the rebuild possible. Instead of every page existing as a fixed layout, the site breaks into reusable fields, modules and content types: a hero section, a testimonial, a CTA, a stats bar, a resource card. Each one functions as a reusable system component rather than a page-specific asset. Marketing gained direct control over publishing right away. Designers and developers could build against a modular system that preserved brand consistency without relitigating design decisions on every page. Governance got easier because the content model and editorial workflows now live inside Sanity itself, rather than in a patchwork of plugins and tribal knowledge. Teams evaluating a CMS on features alone often miss this piece. What structured content actually is and why it matters for scale is worth its own deeper look, but a CMS becomes infrastructure the business can build on only after content stops functioning as static pages and starts functioning as a system of reusable parts. Webstacks connected the content model, the design system and the front-end implementation together, giving Gong's team a CMS experience built around how they actually work How Gong used structured content to support ai-assisted localization. Gong's localization workflow shows what structured content makes possible. The old process moved messaging and product updates across languages through manual handoffs, with more review cycles and more room for regional inconsistency at every step. Structuring content in Sanity folded localization directly into the content operation instead of treating it as a bolt-on process. The team used AI Assist for translation, built language-specific style guides for French and German and layered human review into the workflow through Content Releases. Regional teams stayed in the loop, and the process became repeatable instead of reinvented for every campaign. Bryce and Nikan both made the same point during the session: AI did not shortcut localization quality. It cut manual effort while keeping the same level of review in place. AI reduces manual localization effort only when the underlying content is already structured, tagged and connected to a real workflow. Unstructured legacy content run through AI adds a new layer of complexity on top of the old one. A dedicated look at AI-assisted localization with a headless CMS walks through how the style guide and review workflow were built, for teams weighing the same setup. Sanity's own published guidance echoes the same sequencing. Its AI translations resource and its pragmatic framing of AI-powered content operations both make the case that AI performs best on content that's already organized. What Gong is building next in AI content operations. The migration created room for Gong to plan past today's publishing needs. With structured content in place, the team is now exploring AI-generated blog summaries, content refresh workflows, prompt libraries and future customer-facing experiences powered by agents. These workflows run inside the content system instead of bolting onto it, so Gong can reuse the same structured content to cut repetitive work, improve content discoverability and support more capable digital experiences as they come online. A website built this way stops functioning as a destination and starts functioning as a content system: one foundation supporting publishing, localization, governance, automation and whatever AI-native experience comes next. Turning a website into a content operating system covers what that looks like in practice, including where automation like Sanity Functions fits into blog summary generation and refresh workflows. Sanity's broader content operations research puts Gong's trajectory in the context of where enterprise content teams are heading industry-wide. What Enterprise Teams can take from Gong's story. Gong's transformation offers a practical framework for any enterprise team evaluating its own CMS, website operations and AI readiness. The migration solved an operational problem. Gong moved off WordPress because the platform could no longer support where the business needed to go. Any enterprise CMS evaluation should start from that same question. Structured content did the heavy lifting. Faster publishing, consistent governance and reliable localization all trace back to modeling content as reusable components instead of fixed pages. AI added value because the foundation was already right. Applied to unstructured content, AI multiplies existing chaos. Applied to structured content, it removes manual effort while keeping governance intact. The broader pattern holds beyond Gong. Enterprise websites are becoming business-critical systems that need to support multiple teams, regions, workflows and AI experiences still taking shape. Gong's migration from WordPress to Sanity was the starting point; what the team is building on top of it, in localization and AI content operations, is still taking shape. Ready to treat your website like a growth product? Talk to Webstacks.
Onton's AI tackles agentic web trust. Onton has launched Ontology 1, an AI model designed to ensure trustworthy product discovery by combating synthetic content and manipulated recommendations on the agentic web. Key Takeaways * 1 Onton launched Ontology 1, an AI model designed to ensure trustworthiness in agentic web product discovery. * 2 The model aims to combat synthetic content and manipulated recommendations as AI agents increasingly make purchasing decisions. * 3 Benchmarking shows Ontology 1 outperforms existing product discovery platforms in verifying product information. * 4 Onton argues a trust layer is essential infrastructure for autonomous AI commerce, not just a feature. San Francisco-based Onton has unveiled Ontology 1, a new AI model engineered for trustworthy product discovery on the emerging agentic web. This model addresses a critical problem: AI systems increasingly research and execute consumer purchasing decisions, but often rely on manipulated or synthetic information. Built from scratch, Ontology 1 aims to cut through the noise of incentivized recommendations and fake content. Onton's co-founder, Alex Gunnarson, stated, "Everyone is focused on building smarter agents. We're focused on a different question: what should those agents trust?" Outperforming existing discovery platforms. Onton claims its model outperforms dominant players like Google Shopping and Amazon in accuracy benchmarks. The performance gap is most pronounced in verifying product information veracity, a domain historically difficult for AI. For example, an AI agent tasked with finding a sofa under $2,000 might sift through thousands of results, reviews, and influencer posts. Without a reliable way to discern signal from noise, the agent risks recommending products based on untrustworthy data. Onton was built to solve this problem, which the company views as an escalating default state of the internet. A new foundation for agentic commerce. The modern internet was designed for human evaluation, where intuition and skepticism filtered content. As AI agents take over more decision-making, these human filters disappear, leaving systems vulnerable to manipulation. Onton's model evaluates not just what a product is, but the trustworthiness of its surrounding information. It interprets user preferences, including visual inputs, as meaningful data rather than potential noise. This ensures AI agents make recommendations grounded in reliable information. The company also released new research detailing how current AI systems fail when confronted with synthetic content and incentivized recommendations, concluding that existing systems are ill-equipped for this information environment. StartupHub.ai data shows Onton, with a score of 54/100, is still developing its market presence compared to established competitors like Gong (76/100) and Five9 (62/100). Onton's co-founder Zach Hudson emphasized, "The next major internet platform will not be defined solely by who has the best model. It will be defined by who can provide the most trustworthy foundation for those models to operate on." Onton views a trust layer for agentic commerce as a precondition, not a feature. Without it, every AI-powered purchasing decision risks being built on a gamed foundation. With an agentic web authenticity model like Ontology 1, agents can fulfill their promise: helping people make better, faster decisions with reliable information. This approach is critical for trustworthy product discovery AI in a world where skills are the new SDKs for AI agents. Ontology 1 is available today via Onton.com and for partners building on the agentic web requiring a trustworthy foundation for product discovery and recommendation. (C) 2026 StartupHub.ai. All rights reserved. You may not republish this article in full without a license. Search engines and AI research tools may crawl and summarize for reference. Bulk reproduction or model training requires a license. See our terms. Discussion. Join the conversation below
Gainsight builds the team to win in ai-native services for customer retention with three executive appointments. by Gainsight July 7, 2026 Former Dropbox, Gong, ServiceSource, Teradata and Conversica executives bolster enterprise-grade trust as company scales AI-native operations. SAN FRANCISCO, CA - July 7, 2026 - Gainsight, the retention-as-a-service (RaaS) company, today announced three executive appointments, as the company strengthens its commitment to security, trust and AI-native operations at enterprise scale: Grant Clarke as Executive Vice President (EVP) and General Manager (GM) of Atlas; Jack Leidecker as Executive Vice President (EVP) and Chief Security Officer (CSO); and Vijay Jegan as Chief AI & Transformation Officer (CAITO). Clarke will lead the Atlas business unit, building the go-to-market and operations engine needed to scale delivery of AI-native services (AINS); Leidecker will lead the security and compliance program required to support that level of customer trust; and Jegan will lead the company's internal agentic transformation, modernizing the systems and data infrastructure that power the company's own operations. Together, the hires signal Gainsight's commitment to operating as an AI-native, security-first organization that customers trust with their retention and revenue outcomes. "When you tell customers you'll own their outcomes, trust has to be earned in three places all at once: how we protect their data, how intelligently we run our own operations and how well we execute at scale," said Chuck Ganapathi, CEO of Gainsight. "Jack brings the security rigor customers can trust without question, Vijay makes sure we are running our own business with the same AI-native approach we are asking customers to adopt and Grant is building the engine and scaling the model for Atlas AINS. Bringing them on now is a statement about how seriously we take this next chapter and the new kind of company we are becoming." Grant Clarke, EVP & GM, Atlas Grant Clarke joins Gainsight as EVP & GM of Atlas, the company's AINS business that manages renewal motions end-to-end through a combination of AI agents and human oversight. AI agents handle personalization and execution across thousands of accounts, from outreach and follow-ups to contract negotiation. Humans simultaneously provide judgment and intervention at critical moments, with all engagements flowing through the Gainsight platform under outcome-based contracts. Clarke joins from Dropbox, where he served as Head of GTM Operations, leading revenue operations focused on re-engineering customer motions while bringing AI products to market. He brings over 25 years of experience in customer success, retention and revenue operations, including 16 years at ServiceSource (now Concentrix), the leader in outsourced managed services for sales, retention and customer success. "Enterprise companies have tried to solve and scale across long-tail customers with legacy approaches - approaches, like traditional BPOs, that ultimately fail in sustainable value creation because the focus is on cost-cutting and labor arbitrage, which erodes over time," said Clarke. "Atlas changes the equation: combining AI-native execution with Gainsight's deep customer retention expertise to own renewal outcomes at scale. I've spent my career pushing the old playbook as far as it could go and it's an incredible opportunity to architect the new playbook for customer outcomes now that Atlas removes the constraints we were previously working against." Clarke will work closely with Prem Parameswaran, Gainsight's Chief Technology Officer (CTO), who will continue to lead product innovation and technical development. Jack Leidecker, EVP & CSO Jack Leidecker joins Gainsight to lead its global security, privacy, risk and compliance functions, overseeing the company's Information Security organization. Prior to Gainsight, Leidecker served as CISO at Gong and held security leadership roles at Teradata and Digital Realty. This appointment builds on Gainsight's continued investment in its security program. The rapid advancement of frontier AI models continues to reshape the threat landscape, introducing new attack vectors and raising the stakes for enterprise data protection. In this role, Leidecker will lead the company's cybersecurity strategy, embedding security across the organization to ensure security keeps pace with innovation, safeguarding product development, customer trust and continued business growth. "Gainsight has built a strong security foundation and my job is to take it to the next level," said Leidecker. "As agentic AI takes on more of the work, the stakes go up: you're not just protecting data, you're protecting outcomes. I'm here to make sure our customers can delegate that responsibility to us with complete confidence." Vijay Jegan, CAITO Vijay Jegan joins as CAITO to lead the company's internal technology strategy and agentic transformation efforts. Jegan was most recently CTO at Conversica, where he led the modernization of the company's AI platform and drove meaningful operational improvements through applied AI. Before that, he served as CTO at Tact.ai, where he helped build and scale an AI-powered customer engagement platform. "Gainsight is doing something most enterprise software companies won't: putting their business model on the line by owning the outcome," said Jegan. "That only works if we're running as an AI-native operation internally, not just delivering it for customers. We have 15 years of institutional knowledge about what drives retention, and my job is to make sure we're turning that into an internal AI advantage, so everything we learn compounds into better outcomes for the customers we serve." Clarke, Leidecker and Jegan's appointments follow recent executive hires, reflecting a deliberate effort to build the leadership team that the next chapter of Gainsight requires - one where security, trust and AI transformation are as central to the company's competitive position as product and go-to-market. About Gainsight Gainsight is the retention engine behind the world's most customer-centric companies. The Gainsight platform orchestrates the customer journey from onboarding to outcomes. More than 2,000 companies trust Gainsight's applications and AI agents to drive learning, adoption, community connection and success for their customers. Learn more at www.gainsight.com. Media Contact
Gong, a revenue AI company, is now available in Microsoft Marketplace and has deepened its collaboration with Microsoft to embed AI-powered customer insights into enterprise workflows. The partnership enables organisations to purchase Gong using Azure Consumption Commitments whilst integrating its Revenue Graph across Microsoft tools. The collaboration supports Model Context Protocol, allowing Microsoft 365 Copilot to access Gong's revenue AI and agents for contextualised recommendations based on customer data. Gong's insights integrate across Copilot, Microsoft Teams, Outlook, Dynamics 365 and Microsoft Copilot Studio, automatically capturing and structuring customer interactions with AI-generated summaries. The platform serves over 5,000 companies globally. MCP support is now live, with full marketplace availability announced.
Gong launches Mission Big Dipper to enhance revenue opportunities. June 25, 2026 Gong, a San Francisco-based revenue AI company, has launched Mission Big Dipper, its latest product initiative. The release adds a new agentic execution layer and expanded capabilities to the Gong Revenue AI Operating System (AI OS). Gong says the initiative addresses a common challenge in early enterprise AI deployments: generic tools that fail in production because they lack revenue context, governance, and human-in-the-loop control. With Mission Big Dipper, Gong is introducing the Gong Revenue Harness. The new layer builds on Gong's investments in Agent Studio and Model Context Protocol (MCP) support. It governs, orchestrates, and connects AI agents across the full revenue cycle. Its newest capability, Custom Agents, enables RevOps leaders and sales managers to build and deploy governed AI agents without engineering support. The launch also expands Gong Assistant across unified operating surfaces and adds new Gong Enable capabilities that turn occasional sales coaching into continuous, AI-driven rep readiness. "Every revenue leader has AI. Almost none of them are moving the number with it," said Eilon Reshef, Chief Product Officer and Co-Founder at Gong. "The Gong Revenue Harness gives agents the context to reason over real customer conversations, the permission models revenue teams require, and blueprints reverse-engineered from your actual wins. Agents continuously monitor every deal, route the right work to the right person, and feed outcomes back so every cycle makes the system smarter. This is what it means to operationalise AI for revenue outcomes." Delivering revenue outcomes at enterprise scale. Gong suggests revenue teams understand what drives wins. However, critical tasks such as account research, stalled-deal analysis, and renewal preparation often happen inconsistently. CRM-native tools can miss the conversational signals that influence revenue, while DIY agent builders often lack the governance enterprises require. Custom Agents solve this by allowing any stakeholder to describe a workflow in natural language inside Gong. (e.g., monitoring accounts over $100K for specific risk signals and alerting the AE before Monday morning). As these agents run on the Gong Revenue Harness, they operate with strict enterprise control, scoped data access, a full audit trail, and configurable human oversight. Every agent inherits the security permissions already in place across Gong today, ensuring safe, autonomous execution. Revenue AI always by your side. AI shouldn't just run in the background, it needs to assist reps in the moment. Mission Big Dipper expands Gong Assistant to bring conversational AI directly into the flow of daily work: * AI Builder in Gong Assistant: Teams can move from insight to action in a single conversation. Reps can ask what is driving a specific renewal risk. The solution immediately generates a board-ready readout or objection-handling guide without losing context or switching tools. * Gong Assistant in Account Console: Brings conversational AI directly into the account context. As a result, account teams can prepare for meetings, investigate issues, align on upsell strategy, and generate outputs without leaving the flow of work. * Gong Assistant in a standalone workspace: Gives revenue teams a dedicated home for analysis and building outputs. The workspace introduces new ways to focus the assistant with filters to zero in on a segment, team, or motion. AI-Powered rep readiness and coaching. AI agents can manage the busywork between meetings, but revenue growth still hinges on the human interaction itself. Gong Enable introduces three new capabilities to close the gap between preparation and performance: * Dry Run: Reps can launch realistic role-play rehearsals directly from an upcoming calendar invite. Gong automatically replicates the customer persona using real account context and conversation history, so the practice mirrors the actual call. * AI Coach: Delivers a personalised, interactive conversation immediately after every AI Trainer session. This gives reps concrete guidance before their next client attempt without waiting for a manager. * AI Builder for Scorecards: Enablement teams can automatically generate complete, coaching-ready scorecards based on the exact criteria found in their top-performing closed-won calls. This eliminates hours of manual evaluation design. Earlier in the year, Gong launched Mission Andromeda - a release that added a new product to its portfolio: Gong Enable. Gong Enable is an AI-powered sales-readiness solution that helps organisations transform, develop, and scale their revenue teams. The release also included new AI-powered features such as conversational guidance, unified account management, and secure AI interoperability. Enterprise Times: What does this mean for businesses. Gong's launch continues the trends among technology players of moving AI from a passive analytics tool to embedding it directly into revenue execution. Eilon Reshef, Chief Product Officer & Co-Founder at Gong, correctly says 'the problem isn't AI capability. It's that AI is only as reliable as the operating system running it. The context it operates on, the execution layer governing how AI agents act, and the surfaces where revenue teams do their work.' This release is designed to help teams move from insight to action by connecting customer conversations, deal signals, workflows and governance. All of this is achieved in one operating layer. If it delivers as promised, enterprises could use it to standardise high-value activities such as renewal preparation, account research and stalled-deal reviews. This could reduce the inconsistency that often limits sales productivity. The more important implication is that Gong is trying to make enterprise AI more effective and practical for revenue teams. Custom Agents, Gong Assistant and Gong Enable give sales, RevOps and enablement leaders more ways to automate routine work. In addition to supporting reps in the moment and reinforcing consistent coaching without relying on engineering teams. However, businesses will still need to assess how well these agents fit their processes. How much oversight they require and whether the promised productivity gains translate into measurable revenue outcomes. This requires clean company data and business processes mapping to ensure AI agents have the context to make effective decisions.