OTC Supervisor

JOB SUMMARY

The OTC Supervisor leads the Order-to-Cash team and owns the quality, speed and control of our cash application, collections and reconciliation processes. The role has a special focus on reconciling card payments and delivery platform settlements across a high-volume, multi-location F&B business. You lead and develop the team, safeguard accurate month-end close deliverables, and drive standardisation and automation of OTC processes in Dynamics 365 Finance & Operations. The role reports to the Global OTC Manager.

KEY RESPONSIBILITIES

People and team leadership

• Lead, coach and develop the OTC team, plan workload and the close calendar, and ensure timely, high-quality delivery

Reconciliation and cash application

• Own the daily, weekly and monthly reconciliation of card acquirer, payment provider and delivery platform settlements against POS data, bank and the general ledger
• Ensure differences, chargebacks, fees and missing settlements are resolved, including follow-up with external partners
• Ensure correct cash application, customer and franchise/B2B invoicing, collections and aged debt follow-up in Dynamics 365 Finance & Operations

Close, control and reporting

• Ensure accurate balance sheet reconciliations, specifications and reporting for month-end, quarter-end and year-end close
• Support month-end close through AR and line of credit reconciliations and review of the allowance for doubtful accounts
• Safeguard internal controls and audit readiness, and report KPIs such as unmatched items and days to cash to management

Process improvement and collaboration

• Drive standardisation, harmonisation and automation of OTC processes across markets
• Partner with Store Operations, Treasury, Accounting, IT and payment and delivery partners, and advise the business on OTC topics
• Act as a key member of cross-functional teams to improve the flow of data and reporting

WHO YOU ARE

• You take ownership of your workload, manage moderately complex tasks, and help improve processes
• You work independently, propose solutions, and adapt quickly when priorities shift
• Your solid knowledge makes you a dependable contributor who helps drive team performance

WHAT YOU'LL BRING

• +6 years in Order-to-Cash, accounts receivable or revenue accounting, incl. team lead experience
• Experience from retail, F&B, restaurant or hospitality with many locations
• Hands-on experience with Microsoft Dynamics 365 Finance & Operations
• Proven experience reconciling card payments (e.g. Adyen, Nets/Nexi, Worldline) and delivery platforms (e.g. Wolt, Uber Eats, Just Eat) to POS, bank and GL
• Strong accounting, process and Excel skills; degree in finance, accounting or business administration
• Fluent English (Danish is an advantage)

OUR BENEFITS

We offer a benefits package that includes a paid pension plan, health insurance, parental leave, and additional vacation. Besides that, we provide some JOE-ified benefits:

• Our global headquarters is conveniently located in the heart of beautiful Copenhagen, where over 200 friendly faces come together!
• Fantastic office facilities, including a fully staffed JOE & THE JUICE bar, where we serve delicious breakfast, daily lunch, refreshing juices, and top-notch barista coffee.
• At JOE, we embrace a flat hierarchy that values every opinion, creating a welcoming space for your ideas and suggestions to thrive.
• Lively monthly social calendar filled with fun activities like running club, wine tasting, creative evenings, and Friday bars - there's always something exciting happening!
• As part of our team, you'll have the opportunity to take on a BTC (Behind the Counter) shift in one of our bars twice a year, adding a unique touch to your experience.

Employment type: Full-Time

Ready to turn a job into a lifestyle?