JETSET Pilates

Boutique fitness franchise with Pilates studios

Studio Lead

Customer SupportConfirmed live in the last 24 hours

Full-timeAlpharetta, GA, USANo salary listedIn-person

About the Job

Requirements

Ability to provide customer service in person, by email, and over the phone.
Ability to work morning, evening, and weekend shifts as necessary.
Knowledge of studio policies and pricing options to provide accurate information to clients and prospective clients.

Responsibilities

Answer phones, field questions, respond to emails, and process sales according to JETSET Pilates service standards.
Perform retail transactions accurately and maintain an organized front desk and lobby.
Assist instructors with opening and closing duties.
Assist in delivering a boutique fitness experience and provide customer service to clients and visitors.
Greet and check in clients upon arrival and thank them as they leave.
Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
Sell memberships and class packages in person, online, and over the phone.
Facilitate new sales with the General Manager or Owner-Operator using the AXLE Client Relationship Manager system.
Maintain a clean and tidy studio.
Process retail sales and restock inventory as needed.
Perform other duties as assigned.

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties and Responsibilities

Assist in delivering the ultimate boutique fitness experience to every client, every time.
Provide the highest level of customer service to all clients and visitors upon arrival.
Greet and check-in clients professionally upon arrival and thank them as they leave.
Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
Sell memberships and class packages in-person, online, and over the phone.
Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
Maintain a clean and tidy studio.
Process retail sales and restock inventory as needed.

About the Company

JETSET Pilates

Boutique fitness franchise with Pilates studios

JetSet Pilates runs a franchised boutique fitness brand focused on Pilates studios. It lets entrepreneurs own and operate their own JetSet studios, offering a 50-minute, low-impact but high-intensity workout that combines strength, cardio, and Pilates principles. The program is delivered in individual studios with guidance from the franchisor and technology that helps manage the business, size, and branding. Revenue comes from franchise fees and ongoing royalties, supported by a recognizable brand and operational tools to help franchisees grow and potentially run multiple studios. The company differentiates itself through a scalable franchise model, strong brand presence, and technology-enabled support to streamline operations, enabling rapid expansion across the United States and Australia. The goal is to expand its network to offer consistent, effective fitness experiences through franchised studios and reach a larger market of customers and would-be gym entrepreneurs.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Miami Beach, FL
Founded: 2010

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