Tesla

Makes electric cars, robotaxis and grid batteries

Store Manager

Retail Store ManagementConfirmed live in the last 24 hours

Full-timeExeter, UKNo salary listedIn-person

About the Job

Requirements

Strong sales performance and understanding of the business and products.
A track record of coaching and mentoring sales or operational roles.
In-depth knowledge of sales processes and the ability to drive employees to exceed targets.
Strong organizational skills.
Ability to question decisions and take the lead.
Ability to influence stakeholders and peers.
Excellent communication skills in English and the local language.
Ability to learn and adapt to multiple technologies.
A valid UK driver's license held for at least two years.

Responsibilities

Partner with Store leadership to communicate and execute the vision, business needs, and strategies at the location.
Coach, train, and develop Sales Advisors at the location.
Participate in and/or lead sales, delivery, and personnel activities under the supervision of Sales and Delivery Leadership in the market.
Analyze data and collaborate with Store leadership to track and manage progress.
Maintain an operational overview and translate business needs into actions on the floor.
Seek improvements and provide a hands-on perspective to challenge and give input to the Store Manager on strategic and staff-related decisions.
Participate in delivery-related activities as needed.
Champion change management in the store and local market.
Set the team up to execute key sales objectives, including creating sales opportunities, scheduling test drives, maintaining a healthy and current pipeline with frequent follow-ups, and driving new orders and pre-delivery activities to enable smooth deliveries and high customer satisfaction scores.
Cover daily store management duties as needed.
Ensure all employees provide a high-quality customer experience.
Ensure all employees follow Tesla's Dress Code and Grooming Guidelines.
Partner with store leadership and the operations team on key events or demand-generation activities as needed.
Manage customer escalations quickly and effectively.
Empower and guide employees through challenging customer concerns, enabling decisions in customers' best interests while supporting Tesla's mission.
Present, sell, and deliver the Tesla ecosystem.
Ensure facility maintenance and showroom presentation meet brand standards.
Control store expenses and continually strive to reduce costs.
Observe, review, and provide ongoing feedback on employee performance.
Coach and mentor staff, introduce best practices, and support inclusion and team culture.
Provide feedback and input on Sales Advisors' performance to the Area Manager to support team development.
Support, implement, and follow up on training.
Assist with recruitment activities as needed.
Ensure employees adhere to Tesla policies and procedures.
Escalate people issues to store leadership in a timely and effective manner.

Category	Sales & Customer Support
Location	Exeter
Requisition ID	276381
Type	Full-time

Job Description

<div class="MSWordContent"><p>As the Store Manager/Sales Leader, you are a high-performing, energetic member of the leadership team in your market, reporting to the Sales Leader, and responsible for flawless execution of your location hitting all targets. You have shown an aptitude and bias towards developing and guiding people to excel in their jobs. You are a front line leader that gets involved in the day-to-day activities of your team, store operations, and dealing with customers. You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You have a keen eye for operational details and the skills to drive changes and improvements in the team. You can operate independently, but in close cooperation with the Sales and Delivery leadership in your country.</div>

Job Responsibilities

Business Performance & Health

Partner with Store leadership to communicate and execute the vision, business needs, and strategies at your location
Display a hands-on approach by consistently coaching, training and developing Sales Advisors at your location
Participate in and/or lead all sales, delivery and personnel activities under supervision of the Sales and Delivery Leadership in your market
Analyze data and collaborate with Store leadership to track and manage progress
Maintain operational overview and translate business needs to actions on the floor
Constantly search for improvement. Provide a hands-on perspective to challenge and give input to the Store manager on their strategic and staff-related decisions.
Participate in all delivery related activities when and as needed
Champion change management in your store and local market
Ensure your team is set up to execute on its key sales objectives, including but not limited to the creation of sales opportunities, scheduling test drives, maintaining a healthy/current pipeline with frequent follow-ups, and driving new orders and all other pre-delivery activities to enable smooth deliveries and high CSAT scores
Demonstrate ability to seamlessly cover daily store management duties as needed

Customer Experience & Brand Management

Responsible for ensuring all employees provide a best in class customer experience for every customer
Ensure all employees align with Tesla's Dress Code and Grooming Guidelines
Partner with store leadership and operations team on any key events or demand generation activities as needed
Manage customer escalations quickly and effectively
Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Tesla's mission
Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem
Ensure facility maintenance and showroom presentation adhere to the brand standard
Control store expenses continually striving to reduce costs

Employee Engagement & Development

Observe, review and continuously provide feedback on employee performance
Coach and mentor staff, introduce best practices and enable inclusion and team culture
Provide robust feedback and input on the performance of Sales Advisors in your market to your Area Manager to ensure growth on the team
Support, implement and provide follow-up for all training
Assist with recruitment activities as needed
Ensure all employees adhere to Tesla policies and procedures
Escalate all people issues to store leadership in a timely and effective manner

Job Requirements

Strong sales performance and understanding of the business and products.
Track record of coaching and mentoring sales or operational roles
In-depth knowledge of sales processes and ability to drive employees to exceed targets
Strong organizational skills.
Unafraid to question and take lead.
Ability to influence stakeholders and peers.
Excellent communication skills in English and local language.
Confident in learning and adapting to multiple technologies.
Passionate about Tesla’s mission.
Valid UK driver's license which has been held for 2 or more years.

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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