FIT House of Brands

Global multi-brand fitness franchisor platform

Member Support Specialist

Customer ExperienceConfirmed live in the last 24 hours

Part-timeAustin, TX, USANo salary listedIn-person

About the Job

Requirements

A valid CPR and First Aid certificate.
An in-depth understanding of the benefits of Pilates, Tone, and Yoga.
Passion for learning and attending continued education training.
Punctuality and reliability.
Excellent customer service skills.
Professional and effective communication skills.

Responsibilities

Assist the studio team with membership conversations, first-time class-takers, lead engagement, and general studio duties assigned by the Studio Manager(s) and Director of Operations.
Visually inspect equipment before class to ensure it is in good working order and safe to use.
Maintain studio tidiness and return equipment to standards set by studio management.
Participate in networking and community events as needed and support studio promotions to generate new business.
Stay up to date with and implement FS8 brand and athletics standards.
Work at the front desk and establish relationships with current and future members.
Make the number of sales phone calls dictated by the manager for each shift and follow up on member inquiries during each shift.
Pay attention to detail during shifts to support the member experience.
Stock laundry and studio supplies and roll towels in preparation for classes.
Represent the elements of the brand.
Work at least 20 hours per week and make 40 calls per shift.
Work early mornings, evenings, and weekends as required.
Perform other duties as assigned.

Member Support Specialist

FIT - Functional Inspired Training · Austin, United States · Part-time · Posted 2026-02-04

Workplace: on_site

Department: Operations

Description

We are seeking a dedicated Member Support Specialist to join our studio team. This role is key in ensuring a positive and seamless experience for all members. The Member Support Specialist will assist the studio team with membership conversations, first time class-takers, lead engagement, and general studio duties assigned by the Studio Manager(s) and the Director of Operations. As the first and last point of contact for members, the Member Support Specialist plays a vital role in creating a welcoming and positive environment for everyone who walks through our doors.

The Member Support Specialist will:

Casual role, which requires early mornings, evenings and weekend work
Visually inspect the equipment prior to the beginning of class to ensure equipment is in good working order and safe to use
Responsible for studio tidiness and returning equipment to standards set by studio management
Participate in networking/community events as needed and studio promotions to generate new business
Stay up to date with, and implement FS8 brand and athletics standards at all times
Working front desk + establishing relationships with current and future members
Making sales phone calls (# dictated by manager for each shift) + following up member inquiries during each shift
Attention to detail during shift for member experience
Stocking laundry, studio supplies, and rolling towels in preparation for classes
Willingness to evolve with new developments in the fitness industry
Professional attire + presence in studio
Representing the elements of the brand
Minimum of 20 hours/ week, + 40 calls/ shift
Any other duties as assigned

Requirements

Valid CPR and First Aid Certificate
Excellent customer service skills
Professional and effective communication skills
In-depth understanding of the benefits of Pilates, Tone and Yoga.
Passion for learning and attending continued education training
Punctual and Reliable

Apply

Apply at FIT - Functional Inspired Training

About the Company

FIT House of Brands

Global multi-brand fitness franchisor platform

FIT House of Brands is a global wellness franchisor that unites a multi-brand portfolio, including F45 Training, FS8, and VAURA Pilates. Franchisees operate 45-minute HIIT group workouts (F45), low-impact FS8 sessions that blend functional style with Pilates and yoga, and athletic reformer Pilates under VAURA. The company supports studios with site selection, design, marketing, staff training, and daily operations, earning revenue from upfront franchise fees and ongoing royalties, and it is expanding to recovery services like cold plunges and infrared saunas. Its goal is to streamline operations under the FIT umbrella, drive growth through acquisitions or in-house development, and create a broad, global wellness ecosystem for partners and members.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Austin, TX
Founded: Not listed

Recently Posted Jobs

Explore more opportunities at FIT House of Brands

See more jobs