Database Engineer
OneDirect
Database Engineer
OneDirect
Omni-channel customer support platform with analytics
- Provision MySQL instances, both in clustered and non-clustered configurations
- Ensure the performance, security, and availability of databases
- Perform database administration tasks, including automation, performance monitoring, and tuning, and query optimization.
- Prepare documentations and specifications
- Handle common database procedures, such as upgrade, backup, recovery, migration, etc.
- Profile server resource usage, optimize and tweak as necessary
- Collaborate with other team members and stakeholders
- Strong proficiency in MySQL database management
- Decent experience with recent versions of MySQL -Understanding of MySQL's underlying storage engines, such as InnoDB and MyISAM
- Experience with replication configuration in MySQL(Master-slave, Master-Master)
- Create and Manage MySQL users with proper permissions.
- Proficient in writing and optimizing SQL statements.
- Automate day to day regular tasks.
- Strong knowledge in MySQL Binlog and point in time recovery.
- Decent experience in Linux Administration.
- Knowledge of limitations in MySQL and their workarounds in contrast to other popular relational databases
Good to have:
- Knowledge on NoSQL
- Knowledge on Cassandra, MongoDB and ElasticSearch
- Knowledge on public cloud platform like AWS/Azure/GCP).
- Python/Shell scripting.
- Familiarity with other SQL/NoSQL databases such as PostgreSQL, MongoDB, etc.
- Proficient understanding of code versioning tools such as Git / Mercurial / SVN
OneDirect provides an omni-channel customer experience management platform that helps Indian brands manage customer support from a single dashboard with real-time dialogue, analytics, and automated workflows. The product stitches together channels like chat, email, and social into one interface, enabling real-time messaging, routing, escalation, and insights through dashboards. It differentiates itself by offering a unified, subscription-based solution tailored for Indian brands (with UAE presence) rather than separate, channel-specific tools. Its goal is to improve customer satisfaction and engagement by simplifying and speeding up support operations through data-driven, centralized operations.
Explore more opportunities at OneDirect