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OneDirect

Omni-channel customer support platform with analytics

Database Engineer - Dba

Database AdministrationConfirmed live in the last 24 hours
Full-timeBengaluru, Karnataka, IndiaNo salary listedIn-person

About the Job

Requirements

  • Strong proficiency in MySQL database management.
  • Experience with recent versions of MySQL and understanding of MySQL storage engines, including InnoDB and MyISAM.
  • Experience configuring MySQL replication, including master-slave and master-master configurations.
  • Ability to create and manage MySQL users with appropriate permissions.
  • Proficiency in writing and optimizing SQL statements.
  • Ability to automate routine day-to-day tasks.
  • Strong knowledge of MySQL binary logs and point-in-time recovery.
  • Experience with Linux administration.
  • Knowledge of MySQL limitations and workarounds compared with other popular relational databases.

Responsibilities

  • Provision MySQL instances in clustered and non-clustered configurations.
  • Ensure database performance, security, and availability.
  • Perform database administration tasks, including automation, performance monitoring, tuning, and query optimization.
  • Prepare documentation and specifications.
  • Perform database procedures including upgrades, backups, recovery, and migration.
  • Profile server resource usage and optimize and tune systems as necessary.
  • Collaborate with team members and stakeholders.

Desired Qualifications

  • Knowledge of NoSQL databases.
  • Knowledge of Cassandra, MongoDB, and Elasticsearch.
  • Knowledge of public cloud platforms such as Amazon Web Services, Microsoft Azure, or Google Cloud Platform.
  • Experience with Python or shell scripting.
  • Familiarity with other SQL and NoSQL databases, including PostgreSQL and MongoDB.
  • Proficiency with code versioning tools such as Git, Mercurial, or Subversion.

About the Company

OneDirect

Omni-channel customer support platform with analytics

OneDirect provides an omni-channel customer experience management platform that helps Indian brands manage customer support from a single dashboard with real-time dialogue, analytics, and automated workflows. The product stitches together channels like chat, email, and social into one interface, enabling real-time messaging, routing, escalation, and insights through dashboards. It differentiates itself by offering a unified, subscription-based solution tailored for Indian brands (with UAE presence) rather than separate, channel-specific tools. Its goal is to improve customer satisfaction and engagement by simplifying and speeding up support operations through data-driven, centralized operations.

Company size
51-200
Company stage
Series A
Total funding
$6M
Headquarters
Bengaluru, India
Founded
2013

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