Tesla

Makes electric cars, robotaxis and grid batteries

Reassignment Agent

Customer SupportConfirmed live in the last 24 hours

Full-timeDraper, UT, USANo salary listedIn-person

About the Job

Requirements

At least 1 year of experience in a customer-facing or client-services role.
Proficiency in Microsoft Office Suite, including Outlook, Excel, and Word.
Strong written and verbal communication skills and attention to detail.
Ability to self-manage, stay organized, and execute in a fast-paced, autonomous environment.
A collaborative mindset, problem-solving and negotiation skills, and ability to build rapport with customers and cross-functional partners.

Responsibilities

Own and prioritize a high volume of inbound inquiries across phone, email, and chat channels.
Deliver a customer experience that drives satisfaction and builds trust with all stakeholders.
Proactively communicate required actions, milestones, and timelines to all parties to keep transfers on track.
Translate complex contract terms and solar fundamentals into clear, accessible language for customers.
Apply sound judgment and discretion to evaluate each transfer scenario, balancing customer needs with business risk.
Consistently meet or exceed daily and monthly performance benchmarks.
Serve as the primary point of contact for sellers, buyers, escrow/title companies, and real estate agents, guiding all parties through the transfer process from start to finish.
Field questions, address concerns, collect required documentation, generate and validate transfer documents, and confirm closing to ensure a smooth account transition.

Category	Finance
Location	Draper, Utah
Requisition ID	275515
Type	Full-time

Job Description

<p>The Reassignment team, part of the Property & Title department, drives seamless solar contract transfers during residential home sales. As a Reassignment Agent, you'll serve as the primary point of contact for sellers, buyers, escrow/title companies, and real estate agents — guiding all parties through the transfer process from start to finish. You'll field questions, address concerns, collect required documentation, generate and validate transfer documents, and confirm closing to ensure a smooth account transition.</p>







Job Responsibilities

Own and prioritize a high volume of inbound inquiries across phone, email, and chat channels
Deliver a best-in-class customer experience that drives satisfaction and builds trust with all stakeholders
Proactively communicate required actions, milestones, and timelines to all parties to keep transfers on track
Translate complex contract terms and solar fundamentals into clear, accessible language for customer
Apply sound judgment and discretion to evaluate each transfer scenario, balancing customer needs with business risk
Consistently meet or exceed daily and monthly performance benchmarks

Job Requirements

1+ years of experience in a customer-facing or client-services role
Proficiency in Microsoft Office Suite (Outlook, Excel, Word)
Strong written and verbal communication skills with a sharp eye for detail
Proven ability to self-manage, stay organized, and execute in a fast-paced, autonomous environment
A collaborative mindset with strong problem-solving and negotiation skills and the ability to build rapport with customers and cross-functional partners

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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