Field Technical Service Representative
About the job
- No experience is required; training is provided.
- Must be at least 18 years old.
- Must have a valid driver’s licence and a clean driver’s abstract.
- Must be able to lift up to 50 pounds.
- Must successfully complete a criminal background check.
- Must be enthusiastic about supporting and assisting customers.
- Must be flexible and able to adapt to dynamic situations in a fast-paced environment.
- Provide delivery, installation, and repair of technology in customers’ homes.
- Help customers determine their technology needs and respond to their questions.
- Ensure vehicles and equipment are well maintained.
- Provide a positive customer experience through customer service and professionalism.
About the company
Best Buy provides consumer electronics, appliances, and tech services through a large network of stores and an online platform. Customers shop in person or online and may receive help from Geek Squad agents for setup, troubleshooting, and home services. The company combines a wide product assortment with hands-on expertise from staff to guide purchases and offer on-site or remote support, setting it apart from retailers that only sell goods. Its goal is to enrich lives through technology by helping people stay productive, secure, entertained, and connected in daily life.
Company Size
10,001+
Company Stage
IPO
Headquarters
Richfield, Minnesota
Founded
1966
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Simplify's Take
What believers are saying
- Q2 2026 revenue rose 3.6% to $9.78 billion, beating expectations.
- Best Buy raised fiscal 2027 revenue guidance to $42.3 billion-$42.8 billion.
- New CFO Anne Bramman and CEO Bonfig start 2026 with a cleaner leadership bench.
What critics are saying
- Memory costs forced mid-teens computing price hikes while unit sales fell.
- British Columbia ruled Best Buy Canada discriminated; more restructuring claims likely.
- Amazon and direct-to-consumer brands keep commoditizing electronics, threatening Best Buy’s margin moat.
What makes Best Buy unique
- Best Buy Ads approached $1 billion in 2026, monetizing shopper traffic directly.
- Jason Bonfig is expanding 12,000-square-foot stores into underserved markets.
- Best Buy Business generated over $1.1 billion in fiscal 2026, deepening enterprise relevance.
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Benefits
Flexible Work Hours
Employee Discounts
Competitive Compensation and Benefits
Training Programs
Company News
Richard M. Schulze, Chairman Emeritus of Best Buy, sold 300,000 shares for approximately $27.8 million and gifted another 300,000 shares, according to an SEC filing. The transactions were executed at a weighted average price of $92.51 per share through indirect vehicles including a revocable trust and family foundation. Following these transactions, Schulze maintains approximately 11.3 million shares held indirectly, valued at around $1.05 billion. His holdings are distributed across seven channels, including a revocable trust with 9.2 million shares and a spousal GRAT with 1.2 million shares. The sale occurred as Best Buy shares traded at $92.45, reflecting a 25% one-year total return. The technology retailer operates across the United States and Canada, with a market capitalisation of $19.7 billion.
Best Buy expects its advertising network revenues to reach nearly $1 billion this year, representing a 10% increase from last year's $900 million. The Minneapolis-based retailer reported strong second-quarter results, with comparable sales up 4.1% and total revenue rising 3.6% to $9.78 billion. Computing led sales growth for the 10th consecutive quarter, whilst home entertainment saw its best performance since 2022. Sales in emerging categories like AI glasses and health rings more than doubled. Based on robust performance, Best Buy raised its full-year sales forecast to between $42.3 billion and $42.8 billion, up from its previous range of $41.2 billion to $42.1 billion. Jason Bonfig will become CEO in November.
Best Buy exceeded Wall Street expectations in its second quarter, posting same-store sales growth of 4.1% against estimates of 1.6%. Revenue reached $9.8 billion, surpassing the expected $9.6 billion, whilst adjusted earnings hit $1.47 per share versus the anticipated $1.38. Computing proved the strongest performer, with sales jumping 6.8%. The company raised computing prices by mid-teens percentages due to higher memory costs, though unit sales declined by high single digits. Best Buy raised its 2027 revenue guidance to between $42.3 billion and $42.8 billion, up from previous guidance of $41.2 billion to $42.1 billion. Adjusted earnings expectations increased to $6.70–$6.90 per share, from $6.30–$6.60. CEO Corie Barry will step down at the end of Q3, with Jason Bonfig succeeding her on 31 October.
Best Buy's recent quarterly earnings were expected to reach approximately $1.35–$1.37 per share on roughly $9.5 billion in revenue, representing modest year-over-year growth. Analysts highlighted potential margin improvements and operational efficiencies as key factors in converting small revenue gains into higher profitability. The company's investment narrative centres on turning modest sales increases into healthier profits through better execution and higher-margin services. Best Buy's projections estimate $43.2 billion in revenue and $1.5 billion in earnings by 2029, requiring 1.1% annual revenue growth. The appointment of Anne Bramman as incoming chief financial officer could prove significant for maintaining cost discipline and margin improvement. However, pricing pressure and mix shifts remain key risks to profitability. More optimistic analysts forecast revenue around $44.1 billion and earnings near $1.6 billion by 2029, contingent on marketplace growth and sustained margin gains.
Best Buy has appointed Anne Bramman as its next CFO, effective 19 August. The 58-year-old retail veteran previously served as CFO at Nordstrom from 2017 to 2022 and most recently worked as a senior adviser at Boston Consulting Group. Bramman replaces Matt Bilunas, who left on 31 July. CEO Corie Barry is serving as interim CFO until Bramman arrives. Barry will be succeeded by Jason Bonfig as CEO in November. Bramman's compensation includes an annual base salary of $950,000, a sign-on cash award of $500,000, and equity valued at $1.25 million. Telsey Advisory Group called the appointment a strong pairing with incoming CEO Bonfig, praising Bramman's fresh perspective and retail expertise.