Tesla

Makes electric cars, robotaxis and grid batteries

Area Service Manager

Automotive Service & RepairConfirmed live in the last 24 hours

Full-timeRiga, LatviaNo salary listedIn-person

About the Job

Requirements

Experience working as a people leader, with the ability to motivate, engage, develop, and facilitate a team to achieve success.
Proven automotive experience, ideally in service operations, aftersales, workshop management, or a technical automotive environment.
Experience working in a fast-paced environment where circumstances can change quickly.
Experience working within a business at both strategic and operational levels.
Ability to adapt to changing or fluctuating targets and business needs.
Ability to build strong relationships with other business areas and manage stakeholders.
Ability to perform, think, and lead under pressure with a calm and considered approach.
Ability to communicate, read, and write effectively in English and at least one of Estonian, Latvian, or Lithuanian.
Digital proficiency and ability to adopt and adapt quickly to new technology and systems, including proficiency in Microsoft Office tools.
A valid driving license and a safe driving record, maintained throughout employment.

Responsibilities

Oversee 4–6 service centers within the market and take full accountability for the market area.
Select, coach, and develop the team through role modelling, inspiration, and active involvement in their growth; guide new and experienced people leaders.
Deliver an excellent customer service experience and exceed customer expectations.
Monitor customer service trends, identify necessary improvements, and help the team continuously elevate the service experience.
Identify root causes of problems and develop solutions when faced with adversity.
Own all aspects of the area service centers’ performance and drive continuous improvements in team output and customer service.
Champion safety, efficiency, quality, and overall excellence in decisions and actions.
Develop deep knowledge of Tesla products, Service systems, processes, and procedures, and ensure locations meet expectations.
Partner with area leaders, parallel team leadership, and headquarters to innovate, share resources, and drive strategic change and growth.
Lead daily Service operations and achieve business goals using an understanding of business performance and financials.

Desired Qualifications

Experience in an agile environment within the automotive industry is preferred.
Automotive experience in service operations, aftersales, workshop management, or a technical automotive environment is ideal.

Category	Vehicle Service
Location	Rīga
Requisition ID	286758
Type	Full-time

Job Description

At Tesla, our Area Service Managers are the front-line leaders of our Service operation across a geographical area. In this role, you will be responsible for delivering an exceptional service experience to our customers, developing team members and managers, managing day-to-day operations, and ensure Tesla Service meets the needs of our customers as well as our employees. We hire leaders who want to run a service business and be a part of our critical mission to build a world of amazing abundance. Our Area Service Managers consistently deliver excellent results across all aspects of the business; customer satisfaction; people leadership; operations; and financials. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.

Job Responsibilities

Oversee 4-6 service centers within the market, having full accountability for your market area
Select, coach and develop your team through role modelling, inspiring and actively involving yourself in their growth, with the ability to guide new and seasoned people leaders
Exceed customer expectations of what a service experience should be, exuding energy and enthusiasm for excellence
Actively monitor customer service trends to make necessary improvements and assist the team in continuously elevating the overall service experience.
Be solution oriented, demonstrating a high ability to identify root cause of problems and develop solutions when faced with adversity.
Understand and own every aspect of your area service centers’ performance, driving continuous improvements to facilitate exceptional team output and customer service
Champion safety, efficiency, quality, and overall excellence in all your actions and decisions
Develop deep knowledge of all Tesla products, as well as Service systems, processes, and procedures, challenging your locations to develop and delivery on expectations
Partner with fellow area leaders, parallel team leadership and HQ organization to continually innovate, share resources and driving strategic change and growth
Understand our business, know the numbers and lead the daily Service operations to achieve specific goals set for the business

Job Requirements

Experience of working as an exceptional people leader, with a strong drive to motivate a team, to engage, develop and facilitate others to achieve and succeed.
Proven automotive experience, ideally within service operations, aftersales, workshop management, or a technical automotive environment
Performs well in an agile, within the automotive industry is preferable.
Proven background in a fast-paced environment where things can change very quickly.
Proven experience of working within a business at both strategic and operational levels.
Ability to adapt to changing/fluctuating targets and business needs.
Proven ability to build strong relationships with other business areas, stakeholder management.
Strong drive to motivate a team, to engage, develop and facilitate others to achieve and succeed.
Perform, think and lead well under pressure, with a calm and considered approach and exceptional communication skills.
Digitally savvy – ability to adopt and adapt quickly to new technology and systems as well as proficient in MS Office tools.
Able to communicate, read, and write effectively in English and any of the following: Estonian, Latvian or Lithuanian.
Must have and continue to maintain a valid driving license and safe driving record

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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