T

Tekmetric

Cloud-based shop management for auto repair

Revenue Operations Manager

Full-TimeUpdated on 10/23/2026
No salary listed
Senior
Houston, TX, USA
HybridHybrid or remote work depends on proximity to office hubs; travel and attendance at several team/company offsites yearly are expected.
Sales & Account ManagementSales Operations

About the job

Requirements
  • At least 5 years of professional experience in an advanced analytics or customer operations role; prior SaaS experience is a plus.
  • Experience developing strategies to scale revenue teams to meet customer needs.
  • Proficiency in data analysis and reporting tools such as Google Sheets, Excel, Tableau, or Looker is preferred.
  • Experience with CRM systems such as HubSpot or Salesforce and customer success platforms such as ChurnZero, Zendesk, or Gainsight is preferred.
  • Hands-on experience analyzing sales funnel metrics and identifying opportunities to improve conversion and pipeline efficiency.
  • Proven experience in sales analytics, with the ability to extract insights from data to drive sales performance and strategy.
  • Ability to collaborate across teams and influence stakeholders at all levels.
  • Strong focus on accuracy and quality.
  • Ability to manage multiple priorities in a fast-paced, dynamic environment.
  • Passion for designing scalable, repeatable processes and programs.
Responsibilities
  • Lead and track strategic and operational programs to improve Sales, Sales Development, and Channel Partnership teams’ ability to achieve revenue and customer health goals.
  • Optimize Sales, Sales Development, and Channel Partnership processes using sales analytics to provide actionable insights, support data-informed decisions, and measure initiative impact.
  • Use technology and automation to improve efficiency, maintain data integrity across systems, and create scalable, repeatable processes.
  • Work with team members to define goals, strategies, and tactics, translating analytics into actions that improve sales performance and revenue outcomes.
  • Configure and manage business tools to optimize their use in team workflows and align them with process-improvement goals.
  • Automate processes where possible so teams can focus on closing deals and delivering value.
  • Evaluate, assess, and implement new technologies, including system integrators and AI-driven platforms, in sales operations frameworks.
  • Collaborate with stakeholders to identify bottlenecks and process-improvement opportunities.
  • Lead initiatives to implement new processes and refine existing ones across revenue functions.
  • Develop and maintain dashboards and reporting tools for key performance indicators and operational metrics.
  • Analyze customer behavior and success metrics, and recommend continuous improvements.
  • Work with leadership to develop and execute the customer success strategy to drive retention, expansion, and advocacy in alignment with company goals.
  • Understand customer journeys and pain points to improve processes and customer engagement.
  • Use data outputs to identify early signs of at-risk accounts and create workflows that enable proactive action.
  • Analyze sales pipeline trends, conversion metrics, and forecast accuracy to strengthen pipeline health and revenue predictability.
  • Use sales analytics to identify productivity drivers and deal-cycle bottlenecks and recommend improvements to sales execution.
  • Partner with Sales leadership to make data-driven recommendations for territory planning, quota setting, and sales performance.
Desired Qualifications
  • Prior experience in SaaS.
  • Proficiency in Google Sheets, Excel, Tableau, or Looker.
  • Experience with HubSpot or Salesforce CRM systems and ChurnZero, Zendesk, or Gainsight customer success platforms.

About the company

Tekmetric provides a cloud-based shop management system for auto repair shops in the US and Canada. It centralizes shop operations with automated reports, digital vehicle inspections with photos and videos, and trend insights, and it connects with OEC RepairLink to streamline OE dealer interactions. The system is sold on a per-shop monthly subscription, not per user, and it leverages an ecosystem of about 30 industry partners for integrated workflows. Its goal is to help shops improve efficiency, transparency with customers, and profitability by moving from paper-based processes to digital records.

Company Size

201-500

Company Stage

Early VC

Total Funding

$1.6M

Headquarters

Houston, Texas

Founded

2015

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Simplify Jobs

Simplify's Take

What believers are saying

  • Kristen Young became first CFO on August 26, 2026, strengthening scaling discipline.
  • Tekmetric launched Shop Index and Digital Ads in 2026, monetizing its proprietary shop dataset.
  • Management now serves over 15,000 shops, expanding cross-sell for Marketing, Phones, and future AI tools.

What critics are saying

  • Tekmetric still depends on core shop adoption; rival systems can bundle CRM and payments faster.
  • Digital Ads and Phones enter Google, RingCentral, and agency territory, inviting margin compression by 2027.
  • Any failed Shopgenie integration or product bloat could slow service, trigger churn, and break growth momentum.

What makes Tekmetric unique

  • Tekmetric aggregates data from 15,000 shops, powering benchmarking, pricing, and workflow products.
  • Tekmetric unifies SMS, CRM, ads, phones, and marketing inside one auto-repair platform.
  • Tekmetric’s 70-plus integrations and OEM links deepen switching costs across parts, payments, and communications.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Remote Work Options
  • Flexible Work Hours
  • Paid Vacation
  • Paid Sick Leave
  • 401(k) Retirement Plan
  • 401(k) Company Match
  • Life Insurance
  • Disability Insurance
  • Wellness Program

Growth & Insights and Company News

6 month growth

-1%

1 year growth

-2%

2 year growth

-2%
Automotive Press Releases
Oct 20th, 2026
The Top Auto Body & Repair Software vendors according to the FeaturedCustomers Fall 2026 Customer Success Report.

The Top Auto Body & Repair Software vendors according to the FeaturedCustomers Fall 2026 Customer Success Report. FeaturedCustomers releases the Fall 2026 Auto Body & Repair Software Customer Success Report. COOPER CITY, FL, UNITED STATES, October 20, 2026 / EINPresswire.com / - Today FeaturedCustomers published the Fall 2026 Auto Body & Repair Software Customer Success Report to give prospects better insight on which Auto Body & Repair Software would work best for their business according to real customer references. The highest rated vendors according to the Fall 2026 Auto Body & Repair Software Customer Success Report are: Market Leaders - AutoServe1, Fullbay, Mitchell 1, and Solera Identifix were given the highest "Market Leader" award. Market Leaders are vendors with a substantial customer base & market share. Market Leaders have the highest ratio of customer reference content, content quality score, and social media presence relative to company size. Top Performers - AutoLeap, HITS Software, Scott Systems, Shop Boss, Shopmonkey, and Shop-Ware were awarded "Top Performer" honors. Top Performers are vendors with significant market presence and enough customer reference content to validate their vision. Top Performers' products are highly rated by its customers but have not achieved the customer base and scale of a Market Leader relative to company size. Rising Stars - AutoVitals, FastTrak Auto Shop Management Systems, GEM-CAR, NAPA TRACS, Nexsyis, Protractor, R.O. Writer, and Tekmetric were awarded the "Rising Star" honor. Rising Stars are vendors that do not have the market presence of Market Leaders or Top Performers but understand where the market is going and has disruptive technology. Rising Stars have been around long enough to establish momentum and a minimum amount of customer reference content along with a growing social presence. About the Fall 2026 Auto Body & Repair Software Customer Success Report: The customer success report is based on over 500 pieces of verified customer reference content. A vendor's overall customer success score is reached via a weighted average of their Content, Market Presence, and Company Scores. Of the vendors listed in the FeaturedCustomers' Auto Body & Repair Software category, 18 vendors met the minimum requirements needed to be considered for the customer success report. About FeaturedCustomers: FeaturedCustomers, the world's only customer reference platform for B2B business software and services, helps potential B2B buyers research and discover business software and services through vendor validated customer reference content such as customer testimonials, success stories, case studies, and customer videos. Every day the platform helps influence the purchasing decisions of thousands of B2B buyers in the final stages of their buying cycle from Fortune 500 companies to SMB's. For more information, visit https://www.featuredcustomers.com. Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. We do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.

Business Wire
Sep 25th, 2026
Tekmetric Announces Growth Investment to Further Disrupt the Auto Repair Industry

Tekmetric, the leading cloud-based shop management system for automotive repair shops, today announced the close of a growth investment from Susquehanna Grow...

AftermarketNews
Aug 26th, 2026
Tekmetric names Young as first CFO.

Tekmetric names Young as first CFO. Kristen Young joins Tekmetric after holding finance leadership roles at Grammarly, Pivotal and SurveyMonkey. Jeff White is the Managing Editor of Counterman. He joined Babcox after a 20-year career in TV News as a Producer. You can contact him at [email protected] Published: August 26, 2026 Tekmetric announced the appointment of Kristen Young as its first chief financial officer. The company said the hire reflects its growth and its commitment to building the financial foundation, product depth and operational scale to support that growth. "Shops feel it when we invest in the right things: in the product, in how fast we move, in the support they get. Bringing in Kristen at this stage is a deliberate bet on doing that even better," said Lauren Langston, president and chief operating officer of Tekmetric. "She's seen what it takes to scale software that people genuinely rely on, and that's exactly the kind of growth we're building toward - on behalf of our shops and the whole industry." Tekmetric added that Young brings experience scaling high-growth software companies, building finance functions from the ground up and helping teams grow with the discipline and rigor to sustain it. The daughter of small-business owners, she has seen firsthand what the right software can do for an operator, a thread she carries into her work for the shops Tekmetric serves. "Tekmetric has built something special: a platform shop owners genuinely rely on, in a market with room to run," said Young. "What drew me in was a team that leads with mission over ego, paired with the rigor to match. My job is simple: make sure every dollar we invest makes Tekmetric better for shops and their customers." About Kristen Young. Young joins Tekmetric from Grammarly, where she built the finance function as the company scaled to more than $700 million in annual revenue. Prior to Grammarly, she led several finance teams at Pivotal, an enterprise software company, guiding the team through its acquisition by VMware. She spent nearly five years at SurveyMonkey across M&A, business development and business operations, and helped take the company public. She began her career in investment banking at J.P. Morgan and in corporate finance and M&A at Booking.com. She holds an MBA from Harvard Business School.

Yahoo Finance
Jul 7th, 2026
Tekmetric launches free benchmarking tool for auto repair shops using data from 15,000 nationwide locations

Tekmetric has launched the Tekmetric Shop Index, a free benchmarking tool for auto repair shops across the United States. The platform allows shop owners to compare their performance against top-performing shops nationwide or within their state, with no account required. The tool measures four key profitability metrics: average repair order, car count, parts margin and effective labour rate. Shop owners can enter their data and instantly see anonymous comparisons drawn from Tekmetric's network of more than 15,000 shops. "You can't improve what you're not measuring," said Sunil Patel, Tekmetric's founder and CEO. The company aims to provide real industry data to help shop owners identify growth opportunities and make informed business decisions. Results remain private and anonymous for all users.

Business Wire
Apr 13th, 2026
Tekmetric launches digital ads and phone tools for 14,000 auto repair shops

Tekmetric, a platform used by over 14,000 auto repair shops in the US, has launched two products to help shops attract customers and manage phone calls. The company unveiled Tekmetric Digital Ads and Tekmetric Phones at its Tektonic 2026 conference in Houston. Digital Ads helps shops appear in local search results on Google Maps and Yelp. Early campaigns show strong returns, with one generating $3,865 in revenue from $381 in ad spend. The product is currently in early access, with general availability planned for summer 2026. Tekmetric Phones, integrated with RingCentral, displays customer history and vehicle details before advisors answer calls. The product is now in beta for existing RingCentral users and requires Tekmetric's shop management system.