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Roto-Rooter

Plumbing repair, drain cleaning, water cleanup

Water Restoration Project Manager

Project ManagementUpdated on Nov 5
Full-timeSan Antonio, TX, USANo salary listedIn-person

About the Job

Requirements

  • Knowledge of the water restoration industry, its practices, and insurance reimbursement for water mitigation claims.
  • Strong customer service focus and ability to communicate effectively with customers.
  • Ability to work in a fast-paced environment.
  • Fluency using Xactimate software.

Responsibilities

  • Interact with customers, develop scopes of work and work plans, and monitor progress.
  • Serve as the primary contact for the customer.
  • Ensure customer satisfaction.
  • Prepare and review estimates, act as a liaison with insurance companies, and interact with other company personnel regarding collections.
  • Ensure technicians perform work in accordance with IICRC and RRSC guidelines.
  • Perform water restoration sales and technician functions when needed.
  • Ensure all documentation is complete.
  • Manage and supervise all water restoration crews.

About the Company

Roto-Rooter

Plumbing repair, drain cleaning, water cleanup

Roto-Rooter provides 24/7 plumbing repair, drain cleaning, sewer service, and water cleanup for residential and commercial customers. It also manufactures its own drain-cleaning equipment and sells it to franchisees. Technicians use patented drain-cleaning machines and cables to clear roots and blockages in sewer lines, perform pipe and fixture repairs, water damage restoration, and other plumbing tasks. The company operates through a mix of company-owned and independently owned franchises, enabling service across more than 600 locations and covering over 90% of the U.S. population and a large portion of Canada, with international franchises in several countries. Its goal is to offer reliable emergency plumbing and comprehensive plumbing and water damage services at scale while growing its network and leveraging its proprietary equipment to support strong customer service.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Cincinnati, OH
Founded
1935

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