IT Quality Assurance Analyst – Senior

Salesforce‑Focused Quality Assurance Strategy

• Lead QA efforts for Salesforce (SFDC) platforms including Sales Cloud, Service Cloud, and integrated enterprise systems.
• Define and execute end‑to‑end test strategies covering Salesforce configurations, customizations, workflows, validations, and integrations.
• Apply risk‑based, business‑process‑driven testing aligned to CRM, sales operations, marketing, and customer service use cases.

Test Automation (Tosca or Playwright)

• Design, build, and maintain automation frameworks using Tricentis Tosca or Playwright for Salesforce and web applications.
• Use Tosca (model‑based automation, Vision AI, API testing) to support enterprise‑scale regression and integration testing where applicable.
• Use Playwright to implement robust, code‑based UI automation, focusing on speed, reliability, and maintainability.
• Leverage AI‑assisted / “vibe coding” approaches using tools such as GitHub Copilot, Claude Code, or Cursor to accelerate development and iteration of Playwright automation scripts, while ensuring code quality, readability, and long‑term maintainability.
• Apply the right automation approach for the use case, balancing low‑code and code‑based strategies.

API, Integration & End‑to‑End Testing

• Validate Salesforce integrations using API testing (REST/SOAP), middleware, and downstream enterprise systems.
• Ensure end‑to‑end test coverage across Salesforce, web applications, and integrated platforms.

CI/CD, Release Quality & Agile Collaboration

• Integrate Tosca or Playwright automation into CI/CD pipelines (e.g., Flosum, Azure DevOps, Jenkins).
• Enable unattended and parallel execution with clear, actionable reporting and dashboards.
• Establish and enforce quality gates for Salesforce and web application releases.
• Participate in backlog grooming, sprint planning, sprint reviews, and retrospectives with a quality‑first mindset.

Test Data, Defect Management & Stakeholder Communication

• Drive Salesforce‑specific test data strategies, including reusable and dynamic test data.
• Lead defect triage, root cause analysis, and quality risk assessments.
• Communicate quality insights and release readiness clearly to business and technical stakeholders.

Enablement & Best Practices

• Coach teams on Salesforce QA best practices, automation standards, and scalable test design.
• Promote consistency, reusability, and maintainability across test assets and frameworks.

• Required

  • Bachelor’s degree (4 years) in Computer Science or a related field (preferred).
  • 4+ years of hands‑on QA experience, with strong focus on Salesforce (SFDC) platforms.
  • Proven experience testing Salesforce business processes (Sales Cloud, Service Cloud, CRM workflows).
  • Hands‑on experience with Tricentis Tosca or Playwright for test automation.
  • Strong understanding of automation framework design, test stability, and maintainability.
  • Experience with API and integration testing.
  • Solid knowledge of CI/CD pipelines and Agile/Scrum practices.
  • Experience with JIRA and test management tools such as ALM Quality Center or qTest.
  • Excellent analytical, communication, and cross‑functional collaboration skills.

  Preferred

  • Salesforce certifications or formal Salesforce training (Admin, Platform App Builder, or equivalent).
  • Experience testing Salesforce integrations with ERP, e‑commerce, or middleware platforms.
  • Tosca certifications (AS2, AE2, TDS1/TDS2).
  • Experience optimizing Playwright test suites for performance and parallel execution.
  • Knowledge of AI‑assisted / “vibe coding” techniques using tools such as GitHub Copilot, Claude Code, or Cursor for developing and accelerating Playwright automation scripts.
  • Knowledge of Sales, Marketing, and Customer Service domains.