eCom IT Manager - Ecom

Job Description

Salomon is looking for an eCom IT Manager, North America to support e-commerce operations and growth across North America, with a primary focus on the United States. As part of the Digital Technologies department, you will report to the Global IT eCom Manager, based in Annecy, France.

You will be the key technology partner for the NAM eCom business team and the main liaison between local eCom stakeholders, Global eCom IT and support partners. You will apply global IT standards and solutions, identify the local adaptations required and coordinate their implementation and adoption across the region, in line with the global eCom roadmap.

Be the key eCom IT partner for NAM

• Act as the primary IT point of contact for the NAM eCom business team and liaise closely with Global eCom IT and support partners.
• Coordinate regional IT delivery and share local constraints, risks and alerts with the wider Digital & IT organization, in line with global strategy, standards and architecture.
• Facilitate collaboration between eCom business stakeholders, operational teams and technology teams.

Drive regional project delivery
Product backlog prioritization is managed globally. You will coordinate implementation and track delivery for agreed initiatives: new capabilities, global rollouts and local adaptations.

• Track progress, milestones, dependencies and readiness, and share clear status updates with NAM stakeholders and global teams.
• Coordinate implementation, integrations, user acceptance testing and deployment readiness with global delivery teams and local stakeholders.
• Ensure go-lives are backed by application readiness, operational processes, documentation, training and support.
• Coordinate post-go-live follow-up and the transition from project to support teams to stabilize operations quickly.

Ensure operational excellence across e-commerce technology
You will be the IT relay for NAM eCom Operations on the technical readiness and monitoring of the platform and its integrations, covering key flows from product and stock availability to checkout, payment, fulfillment, returns and refunds.

• Support incident analysis and facilitate communication between NAM eCom Operations, global tech teams and support partners for faster resolution of incidents and recurring issues.
• Ensure release plans are ready and technical impacts are understood and communicated to NAM stakeholders.
• Ensure technical measures are in place for peak trading periods, campaigns and key commercial events.
• Support NAM eCom Operations during testing, training and change management.
• Consolidate technical risks and alerts raised by local teams, coordinate mitigation with global teams, escalate when needed and track actions to closure.

Key functional areas: e-commerce platforms, Order Management Systems (OMS), payment services, promotions, SAP interfaces, and integrations with fulfillment and customer service systems.

Manage partners and regional delivery

• Manage the operational relationship with regional support and service partners.
• Coordinate third-party vendors involved in e-commerce technology delivery and operations, with global solution owners.
• Monitor service quality and enforce agreed SLAs.
• Ensure regional initiatives are executed in line with business timelines and global standards.

Qualifications

Must have

• Approximately 7-8 years of experience in e-commerce IT, with a strong technical and functional background and the ability to operate as a hands-on e-commerce IT generalist.
• Hands-on experience with Shopify, ideally in a multi-market setup.

Nice to have

• Experience with an enterprise OMS (Fluent Commerce preferred).
• Experience with Adyen or a similar payment gateway.
• Hands-on API and integration troubleshooting.
• Experience in e-commerce and/or DTC environments, with a solid understanding of online business operations.
• Proven ability to work in a matrix organization across global, regional and local teams.
• Familiarity with ServiceNow, Atlassian tools, and incident and service management practices.
• Experience with Talon.One, Vertex, Salsify, iF Returns, ParcelLab or Braze.
• Experience with a headless front end (Next.js/Vercel).
• Knowledge of SAP.

Key skills

• Strong service mindset and business partnership approach.
• Autonomous, proactive and solution-oriented.
• Excellent stakeholder management and communication skills, comfortable with senior leadership as well as operational teams.
• Ability to translate business needs into pragmatic technology solutions.
• Strong coordination skills across teams, partners and projects.
• Ability to balance global standards with local business realities.

Additional Information

• Job title: eCom IT Manager, North America
• Location: New York
• Contract: Permanent Contract
• Reporting line: Global IT eCom Manager (Annecy, France), Digital Technologies

🚀 Ready to be the technology partner behind Salomon’s direct-to-consumer growth in North America? Apply now and join the adventure.