Client Manager, Customer Success

Job Description:

Title: Client Manager, Customer Success

Location: Remote - Michigan

Reports to: Managing Director, Customer Success

The Role:

The Impact You will Have in this Role: This role offers significant exposure to all levelsat ourOEMclients, from working level to the C-Suite. As a key part of a high-performing and collaborative team, you will have control over your career growth with mentorship from leadership. You will be positioned to become a future leader within J.D. Power while helping shape the future of automotive analytics.

What You'll Be Doing in this Role:

• Data Analysis & Insights:Leverageintellectual curiosity andcutting-edgeBI tools (i.e.Tableau,PowerBI, ThoughtSpot) to analyze industry trends and deliver impactful insights. Use significant Excel experience for data manipulation and repeatable analysis.
• Client Management: Serve as the customer success analyst for our key clients, build trusted advisorrelationshipsand ensurethey canleverageJ.D. Power's data to gain high-value insights. Proactivelyidentifysolutions to support the sales and business development organization.
• Subject Matter Expertise: Generate in-depth analysis explaining changes in the U.S. automotive retail industry, acting as the subject matter expert on sales volume, pricing, incentives, and residual values.
• Communication and Influence: Lead discussions withJ.D. Power usersat OEMs. Create effective case studies, thought leadership articles, and compelling presentations to highlight the value of J.D. Power’s data and services.

Qualifications of this Role:

• 3-6 years of experience inautomotive retail sales or reporting roles,consulting, corporate strategy, finance, or analytics
• Experience working with Automotive OEM quality organizations, manufacturing, orlogisticsa plus.
• Significant experiencewith Excel and PowerPoint isrequired.
• Experience using BIand Analyticsplatforms likePalantir,Tableau,PowerBI, or ThoughtSpotis desirable.
• Experience with executive-level presentations and public speaking.
• General interest and understanding of trends in the automotive industryis desirable. 

This position has a starting salary range of $126,000- $130,000 USD per year. This is the range we reasonably and in good faith expect to pay for the role at the time of posting. An employee’s pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location.

Our Values
We POWER Our Customer’s Success
We are Innovative, Collaborative and Grounded and in Data

We Make Things Easy

We Get It Done
We Start with Trust & Prove it Everyday

J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. 
 

Should you require accommodations during the recruitment and selection process, please reach out to [email protected].

J.D. Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, J.D. Power has international sites and J.D. Power uses resources located throughout the world. J.D. Power may from time to time also use third parties to act on J.D. Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within J.D. Power group of companies as well as to third parties acting on J.D. Power’s behalf, including also transfers to servers and databases outside the country where you provided J.D. Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here.  

To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.   

Why Join JD Power

JD Power powers auto-related decisions through proprietary data, advanced analytics, deep industry expertise, and workflows that connect insight to action. Operating across North America, Europe, and Australia, we help customers make better decisions and achieve better outcomes.

As a virtual-first company, we offer flexible work arrangements, opportunities for learning and development, and a culture centered on the Values that guide how we work every day.

·       We power our customers’ success. Everything we do is focused on helping customers make better decisions and achieve better outcomes.

·       We are innovative, collaborative, and grounded in data. We combine advanced analytics with human expertise to deliver insight that holds up in the real world.

·       We make things easy. We turn complexity into clarity so teams can act faster and with confidence.

·       We get it done. We focus on execution, accountability, and results.

·       We start with trust and prove it every day. Independence, integrity, and credibility are the foundation of our work.

Equal Opportunity & Accommodations

JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

JD Power is committed to providing reasonable accommodations throughout the recruitment process for individuals with disabilities or other protected needs under applicable local laws. Please contact [email protected] for accommodation request.

Data Privacy

JD Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, JD Power has international sites and JD Power uses resources located throughout the world. JD Power may from time to time also use third parties to act on JD Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within JD Power group of companies as well as to third parties acting on JD Power’s behalf, including also transfers to servers and databases outside the country where you provided JD Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here.  

Applications

Candidates must be legally authorized to work in the country where employment is offered. JD Power does not provide employment sponsorship for this position.

This position is posted exclusively on https://www.jdpower.com/business/careers and select trusted job boards such as LinkedIn or Indeed. All official communication comes from email addresses ending in @jdpower.com or @jdpa.com. We will never ask for payment, equipment purchases, or upfront fees. We may take additional steps to verify candidate information to protect the integrity of our recruitment process.

To all recruitment agencies: JD Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.