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WelbeHealth

PACE-based elder care provider

Dispatcher

Logistics & TransportationConfirmed live in the last 24 hours
Full-timeNorth Hollywood, Los Angeles, CA, USAIn-person

About the Job

Requirements

  • A high school diploma or equivalency is required, although professional experience may be substituted.
  • At least four years of experience working in a public or private transportation setting is required.
  • At least two years of experience working in a dispatcher setting is required.
  • A current valid state driver’s license and vehicle insurance are required.
  • Participation in the DMV pull notice and random alcohol and controlled-substance testing programs is required.
  • Passing a DOJ/FBI background check and DOT physical exam is required.
  • Candidates must remain eligible to drive under WelbeHealth’s commercial auto insurance program. Applicants generally must be at least 25 years old; candidates ages 23–24 may be considered based on driving history and other underwriting criteria. Drivers over age 70 may be required to provide current medical certification.
  • Strong communication skills, technology proficiency, and the ability to make timely decisions while managing competing priorities are required.
  • Proof of vaccination or a vaccine declination form is required prior to employment.

Responsibilities

  • Coordinate all transportation services provided to participants and potential enrollees and oversee vehicle safety.
  • Keep drivers, participants, and clinic teams aligned through accurate documentation, real-time updates, and timely communication.
  • Coordinate add-ons, cancellations, no-shows, and last-minute changes to support a seamless participant experience.
  • Coordinate rides that help participants feel supported, respected, and connected to care.
  • Create and manage daily transportation schedules, adjusting for cancellations, add-ons, and last-minute requests.
  • Perform active dispatching to support daily transportation operations.
  • Maintain a daily call log for operational tracking and communication.
  • Monitor and respond to HUB inquiries and operational requests.
  • Update schedules based on Direct Line changes and updates.
  • Document cancellations or no-shows promptly and communicate missed appointments to the clinic team.
  • Provide weekend dispatch coverage as needed.

About the Company

WelbeHealth

PACE-based elder care provider

WelbeHealth provides comprehensive, coordinated care for older adults using the Program of All-Inclusive Care for the Elderly (PACE). It integrates medical, social, and long-term services to help eligible seniors stay in their homes instead of nursing facilities. Care is delivered through individualized plans developed with patients and families, and includes medical care, physical therapy, social activities, and transportation. Funding comes from Medicare and Medicaid, with additional private payments for certain services. The company differentiates itself by applying the PACE model to deliver all-inclusive, home- and community-based care with a team-led, patient-centered approach designed to maintain independence and improve quality of life. Its goal is to keep seniors healthy, independent, and in their homes for as long as possible through personalized, coordinated care.

Company size
1,001-5,000
Company stage
Series C
Total funding
$61.2M
Headquarters
Menlo Park, CA
Founded
2015

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