Assistant Manager, Portfolio Management - Portfolio Management

Mandarin Oriental Hotel Group is looking for an Assistant Manager, Portfolio Management to join our Portfolio Management team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Hotel Group, Portfolio Management – Mandarin Oriental is in a period of exceptional growth, with a fast-expanding pipeline of hotels, resorts and residences and a growing community of owners worldwide. Portfolio Management is the Group's owner partnership and post-signing commercial function, and it is the Group's one voice to owners on commercial matters. We are building a scalable team to support the Group's long-term success.

About the job

Based at the Mandarin Oriental Hotel Group Corporate Office, within the Portfolio Management Department in Hong Kong or London, the Assistant Manager, Portfolio Management is responsible for supporting the commercial analysis, owner engagement and project coordination behind decisions that shape the long-term value of our global portfolio, across the full hotel lifecycle from pre-opening to renewals. The Assistant Manager, Portfolio Management reports to the VP, Global Head of Portfolio Management, with day-to-day guidance from the Senior Manager, Portfolio Management.

As Assistant Manager, Portfolio Management, you will be responsible for the following duties:

• Prepare the analysis and background materials that inform commercial discussions and negotiations with owners, and help drive internal alignment on the Group's position
• Monitor key obligations in hotel management agreements across the portfolio, identifying opportunities and risks early, and maintain the relevant tracker and records
• Support the review and assessment of financial projections, and the rollout of governance frameworks that guide commercial decisions across the hotel lifecycle
• Support the execution of the Group's owner strategy, developing insights that inform senior leadership's decisions
• Help build and maintain the Group's owner information and records, and capture owner and project knowledge from colleagues across the Group so that it is retained, structured and accessible
• Lead and coordinate internal stakeholders to prepare briefing materials for the CEO, and prepare polished, insightful owner presentations
• Prepare, review and collate content, and partner with Brand and external agencies on ongoing Group communications to owners
• Plan and deliver owner events and engagements, from planning and stakeholder coordination to on-site support, and support the implementation of tailored engagement plans
• Oversee owner recognition arrangements, working with support colleagues
• Participate on behalf of Portfolio Management in regional project meetings, track key project matters across the regional pipeline, and coordinate project communications so that messages to owners are consistent and well timed
• Support project handovers and owner introductions by coordinating required information, tracking outstanding documents and helping to prepare owner-facing materials
• Support on owner-related matters escalated after opening, and escalate complex, sensitive or potentially material matters to senior Portfolio Management colleagues at an early stage

As Assistant Manager, Portfolio Management, we expect from you:

• Approximately 3–5 years of hospitality experience, with familiarity in hotel profit and loss statements, USALI, financial projections and key performance metrics (RevPAR, GOP, management fees and owner returns)
• Interest in hotel management agreements, owner economics and investment decisions. Direct hotel management agreement experience is an advantage but not required
• Strong analytical, drafting and presentation skills
• Experience in project management, coordinating events, senior guest stays or high-touch stakeholder arrangements, which is an advantage
• Fluent written and spoken English. For the Hong Kong location, fluent Chinese is required. For the London location, an additional European language is an advantage
• Advanced Microsoft 365 skills, particularly Excel and PowerPoint
• A Bachelor's degree in Hospitality, Real Estate, Finance, Business or a related field is preferred
• Willingness to travel occasionally
• Key attributes: curious and commercially aware, eager to learn and be coached, proactive and highly organised with a disciplined approach to follow-through, service-minded, discreet and dependable with sound judgement when handling sensitive owner and commercial information, collaborative across functions, cultures and time zones, and genuinely enthusiastic about the Mandarin Oriental brand and luxury hospitality

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• A competitive salary and benefits package
• Rare early-career exposure to some of the most prominent families, investors and institutions in their markets
• A platform for a career in hospitality development, asset management or investment within an established global luxury brand

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