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Gymshark

Direct-to-consumer fitness apparel retailer

Department Manager

Retail Store ManagementUpdated on Nov 6
Full-timeNew York, NY, USAIn-person

About the Job

Requirements

  • Experience in a retail leadership role with responsibility for leading teams and driving business results.
  • Ability to coach, develop, and inspire others.
  • Experience analyzing performance metrics and translating insights into actionable business plans.
  • Ability to balance operational, people, and commercial priorities.
  • A customer-first mindset and experience handling customer concerns and escalations professionally.
  • Ability to communicate effectively and build relationships at all levels.
  • Experience managing performance and supporting employee development.
  • Ability to adapt quickly in a dynamic, fast-moving retail environment.
  • Flexibility to work a retail schedule, including evenings, weekends, and holidays.
  • Authorization to work in the United States without sponsorship.

Responsibilities

  • Lead, coach, and motivate a high-performing team to deliver exceptional customer experiences every day.
  • Drive sales performance through commercial decision-making and understanding key business metrics.
  • Create an engaging and inspiring store environment through visual presentation and operational excellence.
  • Develop team members through real-time coaching, performance conversations, and career development planning.
  • Partner with store leadership to execute seasonal initiatives, launches, and promotional campaigns.
  • Monitor business performance and identify opportunities to improve sales, productivity, and customer engagement.
  • Ensure inventory accuracy, stock flow, replenishment, and stockroom organization.
  • Support scheduling, labor planning, and resource allocation to meet business needs.
  • Lead daily team huddles, communications, and operational updates.
  • Act as a key leader on the sales floor and support the wider management team to deliver store success.

About the Company

Gymshark

Direct-to-consumer fitness apparel retailer

Gymshark designs and sells fitness apparel and accessories through its own online store and mobile app, focusing on a direct-to-consumer model that controls branding and earns higher margins. Its products are gymwear and athleisure created for a fitness-minded community, with manufacturing and design driven by the founder’s hands-on approach and evolving from a garage start-up to a global brand. The company differentiates itself through a strong, community-driven brand built largely via social media and influencer partnerships, enabling rapid feedback and product iteration while keeping costs and distribution centralized online (with a small number of physical stores). Gymshark’s goal is to expand its global presence and scale its profitable, digitally native business by growing its community, extending product lines, and entering new markets.

Company size
1,001-5,000
Company stage
Private
Total funding
$264M
Headquarters
Solihull, United Kingdom
Founded
2012

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