Lead Installation Coordinator

About the Role

As a Lead Installation Coordinator at Express Flooring, you’ll help lead the daily scheduling, dispatching, and coordination of residential flooring installations completed through our contracted installer network. You’ll review project details, schedule customer appointments, dispatch installers to job sites, and work closely with customers, contractors, and internal teams to ensure every project is completed efficiently, on time, and to Express Flooring standards.

In addition to managing your own workload, you’ll serve as a day-to-day resource for the Installation Coordination team. You’ll help prioritize assignments, support team members, resolve escalated issues, and oversee scheduling and dispatch operations when the manager is out of the office.

This is a fast-paced, hands-on lead role for someone who thrives on organization, communication, leadership, and problem-solving.

Job Type: Full-Time; In-Person 
Compensation: $25–$27 per hour 
Schedule: Tuesday–Saturday, 6:00 a.m.–3:00 p.m. | One Sunday per month, depending on business needs 
Location: 43rd Avenue and Washington Street – Phoenix, AZ

What You’ll Do

• Help lead the daily workflow of the Installation Coordination team
• Coordinate installation schedules, customer appointments, and contractor availability
• Dispatch flooring installers to customer job sites and provide all necessary project information
• Assign and prioritize scheduling and dispatch responsibilities based on business needs
• Serve as a resource for team members by answering questions and assisting with issue resolution
• Oversee scheduling and dispatch operations when the manager is out of the office
• Monitor projects throughout the installation process to ensure timely completion
• Communicate with installers, customers, contractors, and internal teams to keep projects on track
• Respond quickly to scheduling changes, delays, installer concerns, and customer escalations
• Help resolve installation issues while maintaining a positive customer and contractor experience
• Maintain accurate and up-to-date project notes, customer records, schedules, and installation details
• Build strong working relationships with contractors and customers
• Identify process gaps and recommend improvements to increase efficiency
• Provide cross-functional support to internal teams as needed
• Deliver exceptional customer service throughout every stage of the installation process

What You’ll Bring

• High school diploma or GED required
• 1–2 years of lead, team lead, or supervisory experience required
• 4+ years of customer service, scheduling, dispatch, installation coordination, or related experience
• Flooring or home improvement industry experience preferred
• Experience dispatching installers, contractors, technicians, or field service teams preferred
• Ability to guide daily workflows, prioritize assignments, and support team members
• Strong leadership and communication skills
• Ability to confidently handle escalated customer, contractor, and scheduling concerns
• Excellent organizational and multitasking abilities in a fast-paced environment
• Strong problem-solving skills and the ability to adapt quickly when priorities change
• Ability to manage multiple projects while maintaining accurate records and attention to detail
• Experience with scheduling, dispatch, inventory management, or project-tracking software preferred
• Proficiency with Microsoft Office and other computer-based systems
• Team-oriented mindset with a commitment to exceptional customer service
• Fluency in Spanish preferred

Why People Love Working Here

• Fun, energetic team environment
• A fast-paced workday that keeps you moving and your skills sharp
• Opportunities to use and grow your leadership skills
• Meaningful work that directly impacts on-time installations and customer satisfaction

Benefits & Perks

• Comprehensive medical, dental, and vision plan options
• Free virtual healthcare for employees and family members
• Health Savings Account with HDHP enrollment
• Health and dependent care Flexible Spending Accounts
• Company-paid basic life insurance
• Voluntary supplemental life insurance
• Company-paid short-term disability insurance
• Voluntary long-term disability insurance
• Company-paid accident and hospital indemnity coverage
• Free bereavement and life-planning support for employees and family members
• 401(k) with company match, including pre-tax and Roth options
• Paid time off, bereavement leave, and maternity leave
• Seven company-paid holidays
• Employee Assistance Program

Compensation Range 25 - 27 USD