Tesla

Makes electric cars, robotaxis and grid batteries

Workshop Supervisor

Automotive Service & RepairConfirmed live in the last 24 hours

Full-timeLempäälä, FinlandNo salary listedIn-person

About the Job

Requirements

A technical automotive background as a Service Technician is highly preferable, ideally with experience working with electric vehicles.
The ability to lead by example and improve processes and efficiencies.
Analytical ability to understand and impact key performance indicators.
Problem-solving initiative to resolve issues and understand their causes.
The ability to motivate a team, engage others, and facilitate their success.
A calm, considered approach and effective communication skills.
Flexibility to work both day and evening shifts based on local market needs.
Digital proficiency and the ability to adapt quickly to new technology, systems, and standard tools such as Microsoft Office.
The ability to communicate, read, and write effectively in English and Finnish.
A valid driving license and a safe driving record, which must be maintained.
Eligibility to work in Finland.

Responsibilities

Supervise health and safety compliance across the center, setting the tone and leading by example.
Oversee and lead a team of service technicians to achieve results and meet targets.
Conduct regular one-to-one meetings and feedback sessions with team members, provide clear and constructive coaching, identify training needs, and support their development.
Plan, prepare, and distribute work based on skill level, capacity, and resources.
Monitor performance and team quality, and report daily progress and specific incidents to management.
Identify workflow roadblocks and ensure team members have the tools and training needed to perform their roles.
Manage tooling inventory and cost controls, and place tool orders.
Keep work standards and procedures accurate and up to date, and ensure all work is compliant.
Hold daily team meetings to outline expectations and the workload for the day ahead.
Serve as the main point of contact between Front of House and the warehouse, and contact customers directly when needed to limit escalations.
Motivate, lead, and inspire the team to pursue continuous improvement and efficiency.
Liaise daily with internal Service Centre teams, including Sales & Delivery and local senior management.

Desired Qualifications

Experience working with electric vehicles.

Category	Vehicle Service
Location	LEMPAALA, Pirkanmaa
Requisition ID	288618
Type	Full-time

Job Description

Our Workshop Supervisors are the front-line leaders of our Service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations as well as proactively developing team members to reach their full potential. We hire leaders who want to run a service business and be a part of our critical mission to build a world of amazing abundance. Our Workshop Supervisors consistently deliver excellent results across both people leadership and business operations. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.

Job Responsibilities

• Supervise the health and safety compliance across the center, setting the tone and always leading by example
• Oversee and lead a team of service technicians to achieve results and set targets.
• Conduct regular one-to-ones and feedback sessions with team members, providing constructive and clear coaching, identifying training needs, and driving their development.
• Plan, prepare and distribute work based on skill level, capacity and resource
• Monitor performance consistently and be responsible for quality within your team, reporting progress to management daily, together with any specific incidents
• Identify any roadblocks disturbing workflow and ensure that everyone has the tools and training to perform their role successfully
• Responsible for tooling inventory management, cost controls, and tool orders
• Ensure that work standards and available procedures are up-to-date accurate and that all work is compliant
• Hold daily meetings with the team, outlining expectations and workload for the day ahead
• Act as the main point of contact within Front of House and warehouse, connecting with customers directly if required to limit escalation cases
• Motivate, lead and inspire the team in continuous improvements and efficiencies
• Liaise daily with internal teams within the Service Centre including Sales & Delivery and local Senior Management

Job Requirements

• Technical automotive background as a Service Technician is highly preferable, ideally with experience working with Electric Vehicles
• Proven ability to lead by example and be innovative with processes and efficiencies
• Analytical ability to understand and impact key performance indicators
• Problem solving initiative to fix problems when they arise, but also understand why and how they happened
• Ability to motivate a team, to engage and facilitate others to achieve and succeed
• A calm, considered approach with exceptional communication skills
• Flexibility; willing to work both day and evening shifts based on local market needs
• Digitally savvy – ability to adopt and adapt quickly to new technology and systems as well as standards tools like MS office
• Able to communicate, read, and write effectively in the English & Finnish language.
• Must have and continue to maintain a valid driving license and safe driving record
• Eligible: to work in Finland

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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