Operations Executive

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

As Operations Executive, you will be responsible for the following duties: 

• Attend daily briefing and ensure all job assignment duly carried out

• Greet and bid farewell to guests in a professional and warm manner

• Carry out suggestive selling

• Assist the Restaurant Manager to ensure a smooth operation

• Ensure that all tables, chairs and operating equipment are clean and ready for service

• Respond proactively to guest queries and ensure appropriate action is taken in a timely fashion

• Assist cashier in preparing and presenting bill

• Read the outlet logbook daily to be informed of all information

• Maintain a high standard of personal grooming and portray a professional image at all times

• Any adhoc duties assigned by the Restaurant Manager

As Operations Executive, we expect from you: 

• Service-oriented team player with excellent interpersonal and communication skills

• Able to multi-task and work under pressure in a fast pace environment

Our commitment to you 

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. 

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?