Japanese Language Expert

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your Role

• Provide Japanese language support and exceptional customer service across multiple communication channels (Chat, Email, MS Teams).

• Act as the primary point of contact for customer inquiries, delivering timely and effective technical support solutions.

• Collaborate with cross-functional and back-office teams to resolve escalations and ensure customer satisfaction.

• Build expertise in Microsoft 365 and other cloud technologies while supporting global customers.
  

What You Will Do

• Assist customers in Japanese by troubleshooting technical issues and providing clear resolutions.

• Respond to customer requests through chat, email, and collaboration platforms with a concierge-level support experience.

• Manage and coordinate escalations with internal support and operations teams.

• Document issues, solutions, and customer interactions accurately.

• Develop expertise in Microsoft 365 applications, especially Excel, and other enterprise technologies.

• Participate in continuous learning programs and obtain certifications such as Microsoft Azure, Google Cloud, and other industry-recognized credentials.

• Work closely with experienced colleagues and mentors to enhance technical and professional skills.

• Handle multiple tasks in a fast-paced environment while maintaining service quality and customer satisfaction.

• Contribute to team knowledge sharing and process improvement initiatives.

• Support customers with professionalism, empathy, and strong problem-solving abilities.
  
  Your future at Kyndryl
  This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

•  At least 6-8 years of experience in the role of Japanese language interpreter (Real time).

• Fluency in both Japanese and English, with advanced proficiency in business and technical contexts.

• JLPT N1 or N2 certification, demonstrating professional-level Japanese language proficiency.

• Proven experience in providing real-time, consecutive interpretation during meetings, presentations, and negotiations with Japanese clients.

• Ability to handle complex, technical conversations and translate technical terminology in a clear and concise manner.

• Experienced in handling client communication and negotiations.

• Excellent in Japanese skills both translation and real time interpretation.

• Proven hands-on experience in SCRUM or Project Management.

• Excellent problem-solving and analytical skills.

• Customer support knowledge. Active listener with flexibility to modify approach and adapt to customer needs.

• Mandatory Bachelor's degree

Preferred Skills and Experience:

• Knowledge of IT terminology, concepts, and business processes to ensure accurate interpretation and translation in a technology-focused environment.

• Knowledge of Mainframe domain.

• Any experience on z/OS, JCL, RACF

• Certifications in Japanese language proficiency JLPT N2 or above

• Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical individuals

• Experience in working with Japanese clients or in a multicultural team is preferred.

• Ability to work independently and manage multiple tasks and deadlines.

• Experience modifying approaches and adapting to customer needs

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.