C

Citi

Runs banking and payments for global clients

Program Management Lead

Program ManagementConfirmed live in the last 24 hours
Full-timeGetzville, University at Buffalo, NY, USAHybrid

About the Job

Requirements

  • Seven to ten years of relevant experience in portfolio governance, project management, PMO, or business management within the financial services industry.
  • Hands-on experience utilizing and managing portfolio data, milestones, and reporting within enterprise program management tools or enterprise portfolio management platforms.
  • A demonstrated track record managing Proof of Concept stage-gate processes, investment request workflows, and quantitative business case evaluations.
  • Expertise building executive dashboards, KPI scorecards, and advanced reporting packages for senior leadership.
  • Experience applying structured change management methodologies to complex digital, technology, or operating model transformations.
  • Knowledge of project management frameworks, including Agile, Waterfall, and Hybrid, and enterprise governance lifecycles.
  • Analytical and problem-solving skills to evaluate complex portfolio data, risk factors, and control activities.
  • Verbal and written communication skills and demonstrated ability to engage, influence, and present at the senior executive level.
  • Ability to manage multiple initiatives, competing priorities, and tight deadlines with high autonomy and attention to detail.
  • Advanced proficiency in Microsoft Office, including Excel and PowerPoint, and dashboarding or visualization tools such as Power BI or Tableau.
  • A bachelor’s or university degree, or equivalent work experience.

Responsibilities

  • Establish, standardize, and enforce portfolio governance frameworks, gating criteria, and control mechanisms across Finance OM&AI transformation and artificial intelligence initiatives.
  • Lead and coordinate the end-to-end Proof of Concept approval process, ensuring evaluation, architectural alignment, risk vetting, and stage-gate approvals before scaling.
  • Facilitate cross-functional review forums to evaluate initiative viability, milestone completion, and readiness to transition from Proof of Concept to production deployment.
  • Manage the intake, review, prioritization, and tracking of investment requests and business cases across Finance OM&AI programs.
  • Verify funding alignment, business case assumptions, return on investment, and measurable benefit realization across the project lifecycle.
  • Oversee end-to-end portfolio tracking, milestone administration, and project data integrity within Citi’s Project Management Tracking System to maintain audit readiness.
  • Design, automate, and maintain executive dashboards, KPI scorecards, and Management Information Systems that provide visibility into portfolio health, delivery status, budget utilization, and risks.
  • Prepare and present governance packages, steering committee decks, and executive briefings for senior leadership and operating committees.
  • Provide actionable insights to senior stakeholders to support data-driven decision-making and rapid resolution of delivery roadblocks.
  • Drive structured change management frameworks to support organizational readiness, business adoption, and transition management for new digital tools and operating models.
  • Partner with Finance leadership, Technology partners, Risk and Control officers, and Agile project delivery teams to foster alignment and shared accountability.
  • Identify, track, escalate, and resolve cross-program risks, issues, dependencies, and governance bottlenecks across concurrent workstreams.
  • Assess risk when business decisions are made, considering the firm’s reputation and safeguarding Citigroup, its clients, and assets.
  • Drive compliance with applicable laws, rules, regulations, and internal policies; apply sound ethical judgment and escalate control issues transparently.
  • Supervise team activity and establish accountability for maintaining enterprise control and governance standards.

Desired Qualifications

  • A master’s degree, including an MBA, an MS in Finance, or an MS in Information Systems, or a related discipline.
  • Prior experience supporting Finance, artificial intelligence or machine learning, Generative AI, or digital transformation initiatives within a major banking or financial institution.
  • Relevant certifications such as PMP, PMI-ACP, SAFe, Prosci (Change Management), or equivalent portfolio management credentials.
  • Familiarity with Citi’s Manager’s Control Assessment framework, risk shift-left practices, and enterprise data governance standards.

About the Company

Citi

Runs banking and payments for global clients

Citi runs banking, investment and payment services for companies, governments and individuals around the world. Its global network connects institutions with local banking systems, while its US consumer business sells credit cards and deposit accounts. Corporate clients use Citi to manage cash, finance trade and raise capital, and investors use its trading, custody and wealth services to hold and manage assets. The bank earns interest on loans and fees from payments, securities transactions, financial advice and account services. Citi traces its banking roots to 1812; the Citigroup holding company was formed in 1998, and its headquarters are in New York City.

Company size
10,001+
Company stage
IPO
Headquarters
New York City, New York
Founded
1812

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