Benefits Specialist

Nextep · Norman, United States · Full-time · Posted 2026-10-06

Workplace: on_site

Department: Benefits

Description

Nextep’s Benefits Specialists know the importance of arming people with knowledge and peace of mind. They build relationships with their clients through superior customer service and deep benefits knowledge. As the experts, our coordinators are benefit problem-solvers, giving clients the comfort of knowing they have chosen the right benefits for their employees. If you’re a people person and an expert multi-tasker with strong communication skills, this might be the position for you!

About the role:

Our Benefit Specialists are responsible for building a relationship with our clients and helping them with their benefits questions.
Serve as a primary point of contact for clients regarding benefits-related matters. Provide expert advice, guidance, and recommendations on benefit plan options, compliance, and cost-effective solutions.
Collaborate with clients to facilitate smooth and successful open enrollment processes. Assist in developing communication materials and conducting educational sessions for employees.
Stay updated on federal, state, and local laws governing employee benefits. Ensure compliance with regulations such as ERISA, ACA, HIPAA, and other relevant statutes.
Being detail-oriented will come in handy, because you’ll be responsible for researching and resolving enrollment and billing discrepancies for your clients.

Requirements

About you:

You have employee benefits experience with comprehensive benefit plans.
You have a knack for customer service, and two to four years of experience to show it.
You exhibit a high level of problem-solving skills and commitment to quality and client satisfaction.
You have a high school diploma or equivalent.

Benefits

About benefits:

100% paid health, vision, and dental insurance for employees
Up to 12 weeks of paid parental leave
401(k) matching
Employer paid telehealth services, including mental health resources

About us:

Nextep has four values that you’ll find in our employees and our clients: people, transparency, entrepreneurial spirit, and celebrating success. Our people are the core of our business, so we believe in lifting them up, celebrating their accomplishments, and hiring great coworkers for them.

We are a Professional Employer Organization (PEO), we work hand-in-hand with small and mid-sized companies to provide HR services including payroll, benefits, human resources, risk & compliance, and more. Last but not least, Nextep is a certified Great Place To Work!

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Apply at Nextep

About the company

What Nextep does: Nextep is an IRS-certified Professional Employer Organization (PEO) that helps small and medium-sized businesses nationwide by handling human resources, benefits, risk and compliance, and payroll services. How its products work: Nextep uses a co-employment model to manage HR, payroll, benefits, and compliance for employees of client companies, allowing business owners to outsource these functions while the client remains the employer of record for payroll and day-to-day oversight. How it differs from competitors: Nextep holds respected accreditations (CPEO, ESAC), industry awards (Best Place to Work in Oklahoma, Oklahoma Ethics Compass Award), and emphasizes elevating the employment experience and enriching employees’ lives along with solid nationwide expertise. Its goal: to simplify people management for businesses and improve the workplace experience for employees and owners alike.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Norman, Oklahoma

Founded

1997

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Simplify's Take

What believers are saying

February 2026 brought a second consecutive ClearlyRated Best of HR Services award.
March 2026 expansion signals demand and gives sales teams closer coverage in growth markets.
June 2026 hiring posts show continued demand for payroll, product support, and sales talent.

What critics are saying

The 2021 $283 million 401(k) lawsuit settled for $1.1 million, damaging fiduciary trust.
Rapid market expansion strains service consistency, especially in Chicago, Atlanta, Scottsdale, and Greenville.
Nextep lacks transparent public pricing and faces crowded PEO competition from Paychex and ADP.

What makes Nextep unique

Nextep runs 20 offices across 20 U.S. markets after March 2026 expansion.
Its white-glove local-service model pairs PEO administration with the Elevate mobile app.
Great Place to Work certified Nextep scored 96% employee favorability in June 2026.

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Benefits

Health Insurance
Vision Insurance
Dental Insurance
Parental Leave
401(k) Company Match
Mental Health Support

Company News

PR Newswire

Mar 26th, 2026

Nextep expands to four new US markets, bringing total footprint to 20 locations

Nextep, a professional employer organisation, has expanded into four new US markets: Scottsdale, Arizona, Atlanta, Georgia, Chicago, Illinois, and Greenville, South Carolina. The expansion brings the company's total office count to 20 locations across the United States. The Norman, Oklahoma-based firm provides HR solutions including payroll, employee benefits, HR consulting, and compliance support. According to founder and CEO Brian Fayak, the expansion allows sales and service teams to work more closely with clients whilst maintaining the company's white glove service approach. Nextep's technology suite includes the Elevate by Nextep mobile app and end-to-end HR solutions. Vice President of Sales Breanna Honeycutt described the expansion as a continuation of the company's existing momentum rather than simply increasing its geographic footprint.

PR Newswire

Feb 4th, 2025

Nextep Wins Clearlyrated'S 2025 Best Of Hr Services Award For Service Excellence

NORMAN, Okla., Feb. 4, 2025 /PRNewswire/ -- Nextep , a leading HR services firm, announced today that they have won the Best of HR Services Award for providing superior service to their clients. ClearlyRated's Best of HR Services® Award winners have proven to be industry leaders in service quality based entirely on ratings provided by their clients. 2025 Best of HR Services winners have a Net Promoter® Score (NPS) that is 50% higher than the industry average.Nextep's NPS is an impressive 59% higher than the industry average and the company received satisfaction scores of 9 or 10 out of 10 from 75.7% of their clients, significantly higher than the industry's client response average of 55% in 2024."Providing superior, impactful service to our clients has always been at the center of our business, and we are thrilled to see that reflected in their feedback," said Brian Fayak, President and CEO of Nextep. "This award speaks volumes and I just want to personally thank each and every one of our team members for the care and commitment they show our clients each and every day."Nextep's award-winning approach to customer service starts with their commitment to creating meaningful relationships and providing expert-level guidance even in the most challenging areas of business. Those values, along with its innovative technology, continue to differentiate Nextep in the PEO space."I'm delighted to present the winners of the 2025 Best of HR Services award," said ClearlyRated's CEO, Baker Nanduru

PR Newswire

Jan 29th, 2025

Nextep Continues Nationwide Expansion, Adds Offices In Four New Markets

NORMAN, Okla., Jan. 29, 2025 /PRNewswire/ -- Nextep, a leading professional employer organization (PEO), continued its nationwide expansion efforts as it announced moves into Raleigh, North Carolina, Washington D.C., and Salt Lake City, Utah, along with additional growth in the Houston, Texas market as they opened their first office in The Woodlands. These most recent office openings signify Nextep's continued commitment to grow its national footprint of local presences and deliver exceptional HR solutions to businesses nationwide."We're absolutely thrilled for the opportunity to bring our tech-forward approach and unparalleled customer service to these cities," said Brian Fayak, President and CEO of Nextep. "We continue to identify and pursue markets with thriving business environments and strong economic growth, and each of these new locations presents unique opportunities that align with that vision."By adding these new offices, Nextep increased its market count to 15 locations, including:Oklahoma City, OklahomaTulsa, OklahomaDallas, TexasPlano, TexasAustin, TexasHouston, TexasThe Woodlands, TexasDenver, ColoradoNashville, TennesseeCharlotte, North CarolinaRaleigh, North CarolinaMinneapolis, MinnesotaKansas City, MissouriSalt Lake City, UtahWashington D.C."Each of these cities are amongst the fastest growing in the country, and we admire how each one boasts their own unique flair and approach," continued Fayak. "We look forward to putting our roots down in these communities and serving local businesses at a high level."While establishing a physical presence in these cities is a key step in Nextep's continued expansion, the company's commitment to providing exceptional employee experiences extends beyond its office locations. The company's innovative mobile app, Elevate by Nextep™, empowers employees to manage their employment seamlessly, from accessing pay stubs and benefits information to submitting time off requests and communicating with HR

Newswire

Sep 24th, 2024

Nextep Expands to 11th Location in Kansas City, Missouri

Nextep expands to 11th location in Kansas City, Missouri.

Newswire

Sep 16th, 2024

Nextep Launches Elevate by Nextep, a Game-Changing Mobile App for HR Management

NORMAN, Okla., September 16, 2024 (Newswire.com) - Nextep, a leading provider of human resources solutions for small and medium-sized businesses, has announced the launch of Elevate by Nextep(TM), a groundbreaking mobile app designed to streamline HR processes and enhance employee experiences.

Nextep

Benefits Specialist

About the job