IT Infrastructure Operations Engineer 2
About the job
- Related field Experience with 5+ years of hands-on experience in enterprise IT infrastructure operations.
- Strong proficiency with Dell PowerEdge server administration, including hardware troubleshooting, iDRAC/Redfish management, and firmware lifecycle management.
- Solid experience with Cisco networking equipment (routers, switches), including IOS/NX-OS configuration, troubleshooting, and upgrade procedures.
- Working knowledge of monitoring and logging tools, with ability to create dashboards, configure alerts, and analyze performance metrics for proactive issue detection.
- Excellent problem-solving abilities with demonstrated experience in incident management, root cause analysis, and implementing corrective actions in production environments.
- Industry certifications such as, Dell Server certifications, or ITIL Foundation; ability to work rotating shifts in a 24x7 global support model.
- Provide advanced troubleshooting and fault isolation for escalated server and network incidents, utilizing iDRAC, Redfish, and Cisco CLI tools to diagnose and resolve complex issues.
- Execute firmware, BIOS, and driver updates on Dell PowerEdge servers following standardized procedures, ensuring minimal service disruption and maintaining system stability.
- Perform IOS/NX-OS firmware and software updates on Cisco routers and switches, adher ing to change management protocols and conducting post-update validation.
- Manage hardware break/fix procedures for server infrastructure, coordinating with Dell support for warranty claims, parts ordering, and scheduling on-site technician dispatch.
- Conduct regular network health audits and performance analysis, identifying potential bottlenecks and recommending optimization measures to prevent service degradation.
- Collaborate with the SRE team to enhance monitoring dashboards and refine alerting thresholds, ensuring proactive detection of infrastructure instability or security events.
- Mentor and provide technical guidance to L1 engineers, conducting knowledge transfer sessions and assisting with complex ticket resolution to build team capability.
- Participate in blameless post-mortems following major incidents, contributing to root cause analysis and implementing preventative actions to improve system reliability.
- Maintain and update operational runbooks, network diagrams, and technical documentation to reflect current configurations and best practices.
- Support hardware lifecycle management activities including equipment provisioning, asset tracking, and coordination with vendors for hardware returns and repairs.
- Provide 24x7 on-call support for critical escalations, ensuring rapid response to high-priority incidents affecting production systems.
- Collaborate with the FTE IT Team Lead on capacity planning activities, providing data-driven insights on infrastructure utilization trends and growth projections.
- None
About the company
Astreya provides global IT managed services that design, deploy, and run enterprise technology environments across cloud, infrastructure, security, digital workplace, and AI services. It operates by integrating with a client’s existing stack and offering AI-powered capabilities, including AI OpsHub and an AI-driven Service Desk, to automate operations and support across hybrid cloud, data centers, and networks. The company differentiates itself by tightly integrating with client platforms and partner ecosystems (Google Cloud, Databricks, ServiceNow) and by using in-house AI tools, plus growth through acquisitions. Its goal is to help large enterprises run IT more efficiently and securely, while expanding capabilities through partnerships and strategic acquisitions, and supporting Cognizant’s AI-first managed services strategy after its planned acquisition.
Company Size
1,001-5,000
Company Stage
Acquired
Total Funding
N/A
Headquarters
San Jose, California
Founded
2001
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Simplify's Take
What believers are saying
- Cognizant completed Astreya acquisition June 22, 2026, expanding cross-sell reach and capital access.
- AI OpsHub launched April 14, 2026, and 3CLogic integration shipped June 2, 2026.
- TIME named Astreya a Top WorkTech Company in 2026, supporting recruiting and brand.
What critics are saying
- Cognizant's Project Leap targets $230-$320 million restructuring costs, including employee separations, after June 2026.
- Six hyperscaler customers create brutal concentration risk if one rebids or insources services.
- Astreya's standalone employer brand ended June 22, 2026; Cognizant can rationalize duplicate roles quickly.
What makes Astreya unique
- Astreya manages data centers, AI labs, and networks for six Magnificent Seven hyperscalers.
- AI OpsHub combines ServiceNow, Google Cloud, and explainable AI across two million tasks.
- Astreya targets regulated, mission-critical environments, including airline and Fortune 500 operations.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Unlimited Paid Time Off
Flexible Work Hours
Paid Vacation
Paid Sick Leave
Paid Holidays
Hybrid Work Options
401(k) Retirement Plan
401(k) Company Match
Tuition Reimbursement
Corporate Wellness Program
Employee Assistance Program
Wellness Days
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Company News
Cognizant has completed its acquisition of Astreya, a global IT managed services provider headquartered in San Jose, California, effective June 22, 2026. The combination strengthens Cognizant's AI...
Astreya, a global IT managed services provider, has expanded its AI-first service desk by integrating 3CLogic's voice AI platform with ServiceNow IT Service Management. The integration unifies voice interactions, incident management and AI insights in a single interface, eliminating the need for agents to switch between multiple systems. The platform delivers production-ready AI capabilities including real-time transcription, AI-driven guidance during live interactions, automated call summaries and AI-powered quality monitoring. 3CLogic holds ServiceNow's Elite Build Partner status, the highest technical integration level available. The integration aims to transform voice interactions into connected, searchable assets whilst enabling users to interact with AI agents via voice channels. Astreya says the unified approach addresses the complexity of modern enterprise service environments.
Cognizant Technology (CTSH) has agreed to buy Astreya, an IT services and technology provider focused on AI infrastructure, data center management, and enterprise networks, for approximately $600 million. Deal expected to close in Q2 2026.
Cognizant has agreed to acquire Astreya, a global AI-first IT managed services provider based in San Jose, California, for an undisclosed sum. The transaction, expected to close in the second quarter of 2026, will expand Cognizant's AI infrastructure capabilities and strengthen its position as an "AI builder". Founded in 2001 and operating across over 35 countries, Astreya provides managed services to six of the "Magnificent Seven" hyperscalers. Its proprietary AI OpsHub platform and expertise in designing and managing AI infrastructure across the full value chain will complement Cognizant's existing capabilities. The acquisition comes amid a projected $6.7 trillion AI data centre infrastructure buildout between 2025 and 2030, with the five largest hyperscalers expected to spend nearly $700 billion on infrastructure in 2026 alone.
Cognizant to buy Astreya for about $600 million. Published 04/29/2026, 04:34 AM Updated 04/29/2026, 04:36 AM (C) Reuters. By Milana Vinn and Natalia Bueno Rebolledo April 29 (Reuters) - Cognizant Technology has agreed to buy Astreya, an IT services and technology provider focused on AI infrastructure and data center services, in a deal valued at around $600 million, the company told Reuters. The deal is expected to strengthen Cognizant's AI infrastructure capabilities, as companies ramp up spending on the technology that is reshaping industries. The deal, expected to close in the second quarter of 2026 pending regulatory approvals, is likely to be announced on Wednesday. Cognizant has benefited from enterprise clients accelerating AI integration and automation as they migrate workloads to the cloud. The company has expanded partnerships with Microsoft and AI startup Anthropic to stay ahead of rivals in a highly competitive industry. "By acquiring Astreya and its proprietary AI tooling and production-grade infrastructure platform, which is complementary to Cognizant's AI builder stack, we will be even better-positioned to help clients architect their platform-led AI systems and operationalise them at scale," Chief Executive Ravi Kumar S said. The Astreya deal builds on a recent run of acquisitions aimed at strengthening Cognizant's AI business. The company bought tech consulting firm 3Cloud in January to expand its Microsoft Azure capabilities and acquired digital engineering firm Belcan in 2024 for nearly $1.3 billion. Founded in 2001, Astreya has spent nearly a decade managing data center infrastructure, AI lab environments and enterprise networks for six of the so-called Magnificent Seven tech firms. Cognizant, valued at $26 billion, has lost more than a third of its market value this year, weighed down by a weak demand outlook for IT services and AI-driven deflation fears. Is CTSH a bargain right now? The fastest way to find out is with our Fair Value calculator. We use a mix of 17 proven industry valuation models for maximum accuracy. Get the bottom line for CTSH plus thousands of other stocks and find your next hidden gem with massive upside.