U

Understood

Nonprofit offering free learning-differences resources

Director Product Management

Full-TimeUpdated on 10/2/2026
$235k - $250k/yr
Expert
New York, NY, USA
HybridThree days on-site per week required, focused on Monday, Tuesday, and Thursday.
No H1B Sponsorship

About the job

Requirements
  • At least 10 years of product management experience in consumer-facing technology, including at least 3 years leading a team or area of the business in a fast-moving or complex environment, with ownership of team-level priorities and organization-wide results.
  • At least 3 years of experience managing product managers and multiple direct reports, including making hiring, team structure, and resourcing decisions, coaching and developing people, building an accountable and engaged team, and motivating the team through change and resistance.
  • Ability to work effectively with leaders in other functions, senior leaders, and direct reports; make tradeoffs across teams; build working relationships throughout the organization, including in a hybrid setting.
  • Deep consumer product management expertise, including experience building and shipping AI- and machine-learning-driven consumer products, leveraging AI for positive consumer and business outcomes, and creating intuitive experiences from complex technology.
  • Ability to translate company strategy, user needs, and emerging technology into clear product plans and priorities; balance long-term thinking with hands-on execution and adapt plans as conditions change.
  • Ability to plan and run multiple product initiatives across teams and functions, set milestones, manage risks and dependencies, and keep delivery on track.
  • Ability to develop insights that shape product strategy and priorities, determine data and success measures, and use analysis to test ideas and evaluate outcomes.
  • Ability to communicate clearly with leadership, executive teams, peer leaders, direct reports, and external partners; translate complex AI concepts for technical and non-technical audiences, adapt messaging, and build trust through inclusive communication.
  • Ability to collaborate with integrity, emotional awareness, and resilience through change; advocate for users, employees, and the organization in decision-making.
  • Strong technical fluency in machine learning and generative AI, including considerations for building and scaling AI-enabled consumer products safely and responsibly; ability to use AI tools to improve team output, speed, or decisions and set responsible team expectations for their use.
  • Commitment to the organization's mission and to creating accessible, trustworthy products for people who learn and think differently.
Responsibilities
  • Define and own the strategy and roadmap for the AI-enabled platform powering personalized consumer solutions, making platform-level tradeoffs across the portfolio.
  • Own the strategy and execution of the flagship consumer-facing AI chat product.
  • Work with internal and external subject matter experts to identify and execute opportunities where machine learning and generative AI can solve user problems or create new behaviors.
  • Lead product managers in identifying, planning, and delivering high-impact initiatives from zero to one and through product-market fit, whether or not they use AI.
  • Own team priorities and decide talent, resourcing, and work allocation across the team.
  • Design products that account for AI's non-deterministic nature and address latency, model hallucinations, trust, and privacy while maintaining a frictionless consumer experience.
  • Manage tradeoffs between model size, cost, and speed while ensuring AI is used safely and responsibly.
  • Design mechanisms for continuous model improvement so user interactions create feedback loops that improve products over time.
  • Build cross-functional partnerships with Design, UX Research, Engineering, subject matter experts such as AI researchers, data scientists, and clinical experts, Marketing, and Content teams; make tradeoffs across teams and initiatives when priorities compete.
  • Refine and own key performance indicators for AI performance, including accuracy and speed, and consumer outcomes, including retention, engagement, and user value; use data and insights to shape product strategy, priorities, and investment decisions.
  • Advocate for the product, team, and organizational values.
  • Own team-level priorities, manage multiple direct reports, make hiring and resourcing decisions, own the team budget, and communicate with leadership and executive leadership teams.
Desired Qualifications
  • Experience in health technology, behavioral health, wellbeing, or education products.
  • Experience using modern AI frameworks and APIs to explore and test product concepts.

About the company

Understood.org provides free, expert-backed resources to help families, teachers, and professionals support people with learning and thinking differences such as ADHD, dyslexia, and dyscalculia. Its resources—articles, podcasts, and community groups—are accessed online at no cost and are curated by education and mental-health experts, funded by donations and grants. The site differentiates itself through a nonprofit model that guarantees free access and a focus on evidence-based content, practical tools, and a supportive, advocacy-driven community. Its goal is to empower individuals with learning differences and promote a society that embraces diverse ways of learning.

Company Size

51-200

Company Stage

Grant

Total Funding

$760K

Headquarters

New York City, New York

Founded

2014

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Simplify's Take

What believers are saying

  • Zero Reject launched September 29, 2026, capturing urgent demand around special-education rights.
  • CGI’s September 23, 2026 commitment expands Understood News, broadening distribution and trust.
  • Radio Flyer’s June 23, 2026 partnership validates Understood’s design expertise and corporate relevance.

What critics are saying

  • HHS-DOJ oversight split after June 16, 2026 fragments special-education authority and confuses families.
  • Federal layoffs gutted OSEP in October 2025, slowing guidance, complaints, and IDEA enforcement.
  • Dependence on donations and grants exposes Understood to funding shocks if mission attention shifts.

What makes Understood unique

  • Understood’s expert-vetted neurodivergence content reaches 20 million people yearly, directly.
  • Its September 2026 Zero Reject podcast packages investigative journalism with legal special-education guidance.
  • The September 2026 Understood News expansion combines newsroom, expert network, and community support.

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Benefits

Hybrid Work Options

Growth & Insights and Company News

Headcount

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PR Newswire
Sep 29th, 2026
Understood.org unveils "Zero Reject," a limited-series podcast investigating threats to special education in the United States.

Understood.org unveils "Zero Reject," a limited-series podcast investigating threats to special education in the United States. Sep 29, 2026, 09:00 ET * On June 16, 2026, the U.S. Department of Education began the process of dismantling itself and shifting oversight of special education between the Department of Health and Human Services and the Department of Justice. * In the 2020-21 school year, 8.4 million public school students had an Individualized Education Program (IEP) or a 504 plan - 17% of all public school students.[1] * The first two episodes of "Zero Reject" launched September 29, with new episodes dropping weekly. NEW YORK, Sept. 29, 2026 /PRNewswire/ - Understood.org, a nonprofit supporting people navigating neurodivergence, announced the launch of "Zero Reject: The Uncertain Future of Special Education," a new limited-series investigative podcast. Hosted by award-winning education journalist Anya Kamenetz, the series examines what families endure to secure a free appropriate public education (FAPE) and what's at stake now that the Department of Education began the process of dismantling itself and shifting oversight of special education to other federal agencies. "Special education is not just a family issue. It is a civil right," said Kamenetz. "A free public education is every child's right, and it's our nation's loss when any child is not enabled to achieve their goals. So many parents told me the same thing: Even when they know the law is on their side, getting appropriate and quality education still feels like a lonely, uphill fight." The series' title, "Zero Reject," refers to a principle protected by the Individuals with Disabilities Education Act (IDEA). This law guarantees that no child can be denied a public education because of their disability or behavioral challenges, no matter how severe. IDEA protects students with a wide range of needs, including physical, intellectual and developmental disabilities. That includes conditions like ADHD, dyslexia and autism. Across six 30-minute episodes, Kamenetz combines investigative reporting with firsthand stories of parents and educators navigating the education system, plus insights from advocates and policymakers working to change it. Along the way, "Zero Reject" examines the civil rights history behind today's protections, recent shifts in federal policy, and how emerging technology is shaping what comes next for special education. In a new survey of parents, Understood.org found that more than half (52%) didn't know special education oversight has moved to a different federal agency. Most expect real consequences: 73% of parents believe the changes will affect the quality of their child's education, and 44% expect that impact to be significant. For parents of children with IEPs or 504 plans, this rises to 87%, with more than half (54%) expecting the impact to be significant. "Advocating for your child's rights has always been hard. Now, policy changes and the challenge of finding clear, reliable information make it even harder," said Laura Key, vice president of content strategy at Understood.org. "Anya knows how to dig into complex issues and make sense of them in a clear, approachable way - which is core to the work we do at Understood. We're grateful to have Anya report on the obstacles people face in navigating the system, and explore opportunities to make the system work better for everyone." "Zero Reject" builds on Understood's commitment to supporting families with neurodivergent children. This includes its new interactive "IEP Guide for Parents," which breaks down the Individualized Education Program process so parents can advocate for their child with confidence. Parents can subscribe to "Understood News" for ongoing updates on topics related to neurodivergence, including special education. They can also chat with the "Understood Assistant," an AI-powered tool built on expert-reviewed guidance. The first two episodes are now available, and new episodes will drop weekly through October 27, 2026. Subscribe to "Zero Reject" on all major listening platforms. Survey Methodology The survey was conducted by Understood.org from July 27 to August 5, 2026, among 495 parents and guardians of children ages 18 or younger, recruited from a nationally representative online panel through Qualtrics, with parents of children with IEPs or 504 plans overrepresented relative to the general population. Full methodology available here. About Understood.org Understood.org is a 501(c)(3) nonprofit that helps people who are navigating neurodivergence find clarity and take the next step. We translate trusted knowledge about ADHD, dyslexia, and other forms of neurodivergence into clear guidance, practical tools, and community support for over 20 million people each year. Everything we do is grounded in research, informed by experts, and shaped by lived experience. For more information, to donate, or to partner, visit u.org/media and follow us @UnderstoodOrg About Anya Kamenetz Anya Kamenetz is an award-winning journalist, author and podcaster. She covered education for many years including for NPR, where she co-created the podcast "Life Kit: Parenting." Her last book was "The Stolen Year: How COVID Changed Children's Lives, and Where We Go Now." Kamenetz is currently an advisor to the Climate Mental Health Network, working on new initiatives at the intersection of children, well-being, education and climate change. Her next book, forthcoming from Bloomsbury in 2027, is about mental health and emotional resilience in a world of crisis. Her newsletter on these topics is "The Golden Hour." SOURCE Understood for All, Inc.

Understood.org
Jun 23rd, 2026
Redesigning summer: Understood.org and Radio Flyer join forces to make play accessible for every kid.

Redesigning summer: Understood.org and Radio Flyer join forces to make play accessible for every kid. June 23, 2026 Pediatricians and researchers have long known that play is essential to a child's development. And summer is the perfect time to take that fun outside. But it's harder for families whose kids are neurodivergent or who have disabilities. Outdoor activities can quickly feel overwhelming and inaccessible. Making sure kids with developmental differences get to play outdoors can be exhausting. It requires a lot more planning, supervision, and adaptation from families. That may help explain why parents of kids with neurodevelopmental needs - like ADHD - face up to twice the rate of mental health challenges compared to parents of neurotypical kids. The world is more stressful to navigate because it wasn't built with their kids in mind. This summer, Radio Flyer and Understood.org are teaming up to change that by bringing the thrill of riding to more kids than ever before. The collaboration combines Radio Flyer's 100-plus year legacy of innovation with Understood's neurodiversity expertise. The goal? To make the joy of riding accessible to every single kid. The power of universal design. This partnership is rooted in universal design. That's the idea that when you design for kids with physical and neurodevelopmental needs, you create better experiences for all kids. Leveraging research and insights from Understood, Radio Flyer integrated thoughtful, accessible features into three of its iconic products to better support parents of neurodivergent kids and those with disabilities. All while maintaining the fun look families love. "Through our partnership with Understood.org, we reimagined the design for our stroller wagon, stroller trike, and Cyclone to be more inclusive and functional for families," said Micki Grover, MSc, design researcher at Radio Flyer. "By embedding accessibility features directly into the product, we've created a more seamless ride experience and lowered the day-to-day mental load for parents." "We're excited to team up with Radio Flyer on this impactful initiative, which reinforces our shared belief that outdoor play shouldn't be a privilege, it should be a right. Every kid deserves the chance to pedal, coast, and explore this summer," said Jennifer Spindler, MSEd, MPhil, director of interdisciplinary research at Understood. From left to right: Radio Flyer Cyclone, Coast Folding Stroller Trike, and Voya XT Quad Stroller Wagon. From insights to re-inventions. Radio Flyer bridged the gap between research and product design by identifying the specific physical and neurodevelopmental barriers kids face when using their products, considering their most pressing social, emotional, and physical needs. With expert-backed guidance from Understood, they curated three product innovations: * Radio Flyer Cyclone, now built for longevity: Research shows that neurodivergent kids and those with disabilities often form strong, emotional attachments to their favorite toys and products. They rely on them for routine and comfort for a long time. With this in mind, Radio Flyer focused on enhanced durability by strengthening the Cyclone's wheel connections. This will help ensure that a beloved toy stays in play for years. * Voya XT Quad Stroller Wagon, reimagined as a sensory safe haven: Chaotic outdoor environments can quickly trigger sensory overload. Understood's research highlighted the need for a dedicated space where kids can retreat and self-regulate. While the Quad Stroller Wagon was originally built for large families, an adjustable seating configuration on the 2.0 version now makes it the perfect homebase for a child with sensory sensitivities. * Coast Folding Stroller Trike, adapted for stamina: For kids with physical or developmental differences, stamina can impact how long they can play. Research showed that a hard, concave seat can cause kids to tire quickly. So the trike was fitted with a firmer, structured seat and an adjustable harness. This ergonomic support helps kids pedal comfortably without exhausting themselves. "These Radio Flyer products are designed with disability in mind, which creates a supportive, inclusive experience for all kids," said Andrew Kahn, PsyD, licensed psychologist and associate director of expertise and strategic design at Understood. "Good design solves a problem, but great design ensures that no kid is left out of enjoying the summer." Reclaiming the simple joys of making memories outside. Together, Radio Flyer and Understood are making sure that more kids can ride and play. Through Radio Flyer's Fearless Flyers program, families of kids with special needs can access the gear they need more easily and affordably. Qualified families receive a 25% discount on products. To learn more and to sign up, visit Fearless Flyers. Ready to start shopping? Find your perfect ride at RadioFlyer.com, Target, Walmart, and Amazon.

PR Newswire
Apr 7th, 2026
Understood.org named a "Health Hero" by the Global Health Council.

Understood.org named a "Health Hero" by the Global Health Council. Apr 07, 2026, 07:00 ET The Global Health Council selected Understood for its deep commitment to advancing the health agenda for neurodivergent people worldwide Understood's impact will be featured in a short film released on World Health Day NEW YORK, April 7, 2026 /PRNewswire/ - Understood.org is pleased to announce its participation in Global Health Council's (GHC) Health Heroes video series, highlighting its work to support neurodivergent kids and adults. As part of this global storytelling initiative, Understood will be featured in a video premiering on World Health Day (April 7). GHC is the leading membership organization supporting and connecting advocates, implementers and stakeholders around global health priorities. Through the Health Heroes series, GHC spotlights organizations and approaches that are contributing to improved health and well-being worldwide. "Understood.org has been on the front lines of closing critical gaps in understanding and support for the neurodivergent community," said Sean Kudzai Shumba, film project director of the Health Heroes series for the Global Health Council. "Health Heroes is reserved for organizations that demonstrate extraordinary commitment and impact, and by combining expertise and lived experience to champion this growing population, Understood is truly advancing the global health agenda." Providing expert-backed information to support all minds As part of the Health Heroes series, Understood is featured for its work supporting the neurodivergent community - a group of approximately 2 billion people worldwide. As awareness increases and diagnostic practices improve, this community is growing. More than half (51%) of Gen Z report having any kind of learning or thinking difference - significantly more than other generations.[1] Yet health, social and education systems haven't kept pace. With support lacking, many people with ADHD, dyslexia and other neurodivergent conditions are going online to find answers. But misinformation is rampant. While online conversations around ADHD have exploded, a recent study found that over half of ADHD content on TikTok is false or misleading.[2] This can have real consequences; 43% of people regret health decisions they made based on misinformation.[3] That's where Understood plays a critical role. As the leading nonprofit dedicated to empowering neurodivergent kids and adults, Understood delivers credible, evidence-based information, practical tools, and trusted guidance that help people better understand themselves and thrive. "It's an honor to be named a Health Hero by the Global Health Council. This recognition validates our work to ensure that neurodivergent people have the credible information and support they need not just to cope, but to thrive in school, at home, and at work," said Nathan Friedman, co-president and chief marketing officer at Understood.org. "The future is neurodiverse - and when we support neurodivergent people, we create a more inclusive and healthier future for everyone." The Health Heroes film highlights Understood News - which breaks down timely headlines around education, health care and policy that impact neurodivergent people - along with Understood's free, expert-vetted products like Through My Eyes and ADHD Unstuck. It also explores stigma and how Understood is helping to address the lack of accurate and empathetic portrayals of neurodivergence in media, advertising and entertainment through strategic partnerships like the Unstereotype Alliance, a UN Women convened initiative. How to watch the film Visit the Associated Press Health Heroes Hub to watch the film and learn more about Understood's mission and impact. About Understood.org Understood is a nonprofit focused on shaping the world for difference. We raise awareness of the challenges, skills and strengths of people who learn and think differently. Our resources help people navigate challenges, gain confidence and find support and community so they can thrive. Together, we can build a world where everyone can reach their full potential. Understood is a 501(c)(3) organization headquartered in New York. For more information, to donate or to partner, visit u.org/media and follow us @UnderstoodOrg. SOURCE Understood for All, Inc.

Pureprofile
Aug 21st, 2025
How Gen Z is driving neurodiversity and inclusion in the workplace

Understood.org, a leading nonprofit that empowers people across the US who have learning and thinking differences, partnered with Pureprofile to conduct a nationally representative study of 1,000 adults in the US (500 Gen Zers and 500 Millennials).

PR Newswire
Jun 16th, 2025
New Research Finds The Creative Industry Is Failing Neurodivergent Talent

Nearly 1 in 2 people in the creative industry identify as neurodivergent. This is a group that can boost productivity by 30 percent, yet they're twice as likely to "mask" at work. NEW YORK, June 16, 2025 /PRNewswire/ -- Understood.org, a leading nonprofit supporting the 70 million people in the U.S. who have learning and thinking differences, such as ADHD and dyslexia, today released findings from "Unlocking Neurodiversity: A Creative Advantage" — a study conducted in partnership with the American Association of Advertising Agencies (4As), the leading U.S.-based advertising trade association, and Havas, one of the world's largest global communications groups