Company overview:
TraceLink is the world’s largest Agentic Business Network, enabling life sciences and healthcare companies to build and manage a scalable digital workforce of governed, no-code AI agents that execute and coordinate mission-critical supply chain operations alongside human teams. Powered by the Integrate-Once™ OPUS platform, TraceLink links more than 300,000 network participants, enabling multi-enterprise processes at global scale.
Founded in 2009 with the simple mission of protecting patients, today Tracelink has 5 global offices, over 800 employees and more than 1700 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.
Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.
About the Role
We're looking for a Candidate Experience Associate (Recruiting Coordinator) to be the driving force behind a smooth, positive experience for candidates - from the moment interviews are scheduled through their first day. You'll primarily support our US hiring, with some coordination for EMEA, working closely with Recruiters, hiring managers, and candidates to keep the process running seamlessly.
Key Responsibilities
● Own end-to-end interview scheduling, primarily for US roles with some EMEA support, ensuring a smooth and professional candidate experience, coordinating executive level scheduling and logistics.
● Manage the offer process accurately and on time.
● Onboard new hires into internal systems, ensuring all steps are completed ahead of day one.
● Partner closely with Recruiters, hiring managers, and cross-functional stakeholders throughout the hiring journey — from interview stage through onboarding.
● Build reports and dashboards in Greenhouse and process audit requirements
● Maintain and manage candidate data and workflows within Greenhouse Recruiting.
● Coordinate interviews using Zoom and Google Calendar, troubleshooting scheduling conflicts as they arise.
● Bring creative ideas to employer branding initiatives, leveraging AI tools where useful to improve efficiency and candidate engagement, support US Internship programs.
● Ensure a consistently positive, professional, and timely experience for every candidate and stakeholder.
Requirements & Qualifications
● 3-5 years of experience in recruiting coordination, HR operations, or a similar
candidate-facing role
● Hands-on experience with Greenhouse Recruiting (or a similar ATS)
● Proficiency with Zoom and Google Calendar for scheduling and coordination
● Strong organizational skills with the ability to manage multiple priorities and stakeholders simultaneously
● Excellent written and verbal communication skills, including experience conducting candidate phone/video outreach
● A proactive, detail-oriented mindset with a strong sense of ownership
● Bachelor's degree preferred, or equivalent practical experience
Nice-to-Haves
● Experience with Greenhouse, Workday, and Docusign preferred
● Familiarity with DataFacts or similar background check platforms
● Working knowledge of AI tools to support recruiting/branding efficiency
● Interest or experience in employer branding and creative candidate engagement initiatives
Why Join Us
● Be a key part of shaping how candidates experience our company
● Work cross-functionally with recruiters, hiring managers, and leadership
● Room to bring creative ideas to life in employer branding and process improvement
TraceLink is committed to providing competitive compensation and benefits to all employees. This is the estimated base salary range for this role and should serve only as a guide. Final compensation offered may vary based on a variety of factors including but not limited to experience level, fit for the role, skills, domain knowledge, internal equity, budget, and location.
US Pay Range: $70,784 - $87,250
Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact [email protected].
TraceLink provides a cloud-based software platform for the pharmaceutical supply chain. Through a SaaS model, life sciences companies such as manufacturers, distributors, and healthcare providers subscribe to TraceLink’s tools to manage administration, communication, data, and customization across their supply chains. The platform helps customers ensure regulatory compliance (notably DSCSA), improves supply chain visibility, and boosts operational efficiency by connecting manufacturers, distributors, and partners and enabling secure data exchange. Key differences include a strong focus on pharmaceutical-specific compliance and interoperability, a suite of integrated tools designed for end-to-end supply chain management, and a global community that shares insights and best practices. The company's goal is to help the pharma industry deliver medications safely and efficiently to patients by maintaining compliant, transparent, and well-run supply networks.
Company Size
501-1,000
Company Stage
Series D
Total Funding
$173.7M
Headquarters
Wilmington, Massachusetts
Founded
2009
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TraceLink, which describes itself as the world's largest Agentic Business Network, has launched Track & Trace Lakehouse. The tool gives life sciences and healthcare companies analytical access to end-to-end serialized product events. Built on the OPUS Lakehouse, it streams product movement, compliance, and information-exchange events as they occur. Data is available for analysis within an hour of the transaction, with SQL-based access. Customers can run queries, build reports, and reconcile serialized events with ERP and business transaction data to spot discrepancies. They can also use event histories to improve returns reconciliation and manage stock nearing expiry. "The intelligence embedded in Track & Trace events can fundamentally change how pharmaceutical companies make decisions," said chief executive officer Shabbir Dahod.
TraceLink expands global investment in Track & Trace and Supply Chain Agentic Business Processes. Oct 19, 2026, 03:00 ET Dedicated Commercial, R&D, and Services organizations accelerate innovation, customer success, and agentic transformation across both commercial business lines BOSTON, Oct. 19, 2026 /PRNewswire/ - TraceLink, the world's largest Agentic Business Network, today announced a major organizational investment, establishing dedicated global Commercial, Research & Development (R&D), and Services teams for its Track & Trace Compliance and Supply Chain Agentic Business Process (ABP) businesses. The evolved operating model provides each business with specialized expertise spanning product innovation, customer engagement and education, implementation, and ongoing success. The investment reinforces TraceLink's long-term commitment to its Track & Trace customers worldwide while accelerating the development and adoption of Agentic Business Processes across both commercial business lines. Doubling Down on Track & Trace Customer Success and Innovation TraceLink is expanding its commitment to Track & Trace customers through a new dedicated Customer Account Management organization, continued global compliance innovation, and the rapid introduction of Track & Trace Agentic Business Processes. Dedicated Customer Account Managers will help organizations that partner with TraceLink maximize the value of their existing investments, improve operational and compliance outcomes, and navigate evolving regulatory requirements. TraceLink continues to advance its multinational compliance roadmap, including emerging requirements in Egypt and Ethiopia, the FDA's transition to a uniform 12-digit National Drug Code, and regulatory developments across other markets. At the same time, TraceLink is accelerating the introduction of Track & Trace ABPs that combine governed OPUS Agents with serialization, traceability, compliance, and supply network information. These advancements will help customers automate compliance reporting, manage exceptions and recalls, improve productivity, and progressively agentify their Track & Trace operations. Scaling Supply Chain Agentic Business Processes Growing adoption of TraceLink's MINT, POET, and groundbreaking OPUS Agents solutions has enabled the company to establish a dedicated global commercialization organization for Supply Chain ABPs. Specialized Sales Executives, Agentic Business Process Architects, Value Engineers, and supporting teams will work with customers to identify high-value opportunities, establish business cases, and deploy Agentic Business Processes that digitalize and agentify complex supply chain operations across planning, procurement, manufacturing, inventory, logistics, and commerce. These resources will help customers accelerate their transformation journeys and achieve measurable improvements in productivity, service, cost, working capital, and operational performance. Dedicated Expertise Across Two Business Lines. One TraceLink Platform. "We are making major investments for our customers with enormous opportunities ahead," said Shabbir Dahod, President and CEO of TraceLink. "By aligning our Commercial, R&D, and Services organizations around each business, we are strengthening our commitment to existing customers while accelerating transformation and growth. Agentic Business Processes are central to the future of both Track & Trace and Supply Chain operations. We intend to create synergistic value for all end-to-end supply chain processes." Both business lines operate on TraceLink's OPUS Platform and Integrate-Once(TM) Agentic Business Network, enabling customers to build on existing digital foundations as they adopt new Agentic Business Processes. Track & Trace Compliance intersects and integrates with all end-to-end supply chain operations. With the single Agentic OPUS Platform, customers can integrate business transactions and information, with agents working across all processes. Customers benefit from dedicated expertise across each business, coordinated account engagement, and the full support of TraceLink's global services, technical support, education resources, and partner ecosystem. Explore TraceLink's latest Track & Trace capabilities, emerging Track & Trace ABPs, and Supply Chain Agentic Business Processes at FutureLink Barcelona, October 19-21, 2026. About TraceLink TraceLink powers the transformation to an Agentic Supply Chain Operating Model, enabling organizations to perform and improve supply chain work across their business and trading partner networks. The OPUS Agentic Supply Chain Operating System brings together Agentic Business Processes, Agentic Control Towers, governed OPUS Agents, and the Integrate-Once(TM) Agentic Business Network to link systems, end-to-end business transactions, and collaborative peer-to-peer processes with trusted, real-time operational context. In this agentic environment, humans and agents work together with greater speed, reasoning, control, and accountability to improve organizational productivity, service, inventory, working capital, cost, compliance, quality, resilience, and revenue performance. SOURCE TraceLink, Inc.
TraceLink and Omnicell Integrate DSCSA compliance solution into hospital pharmacy operations. 03 Sep, 2026, 19:30 IST Integration brings serialized product verification and traceability directly into medication receiving workflows, intended to enable more efficient pharmacy operations without separate compliance processes. BOSTON, Sept. 3, 2026 /PRNewswire/ - TraceLink, the world's largest Agentic Business Network for the life sciences and healthcare supply chain, today announced an integration between its Drug Supply Chain Security Act (DSCSA) compliance solution and the pharmacy inventory management systems of Omnicell, Inc. (Nasdaq: OMCL), a leading healthcare technology provider focused on empowering autonomous medication management. This integration is expected to enable hospitals and health systems to manage product verification, traceability, and compliance as part of everyday medication receiving workflows. Medication shipments received by a hospital or health system pharmacy must be verified, documented, incorporated into inventory, and made available for patient care. When verification or data discrepancies occur, pharmacy teams must also resolve compliance exceptions while maintaining accurate records for regulatory reporting. While the DSCSA established new standards for product verification and traceability, many pharmacy teams still rely on separate compliance tools and manual processes alongside their operational workflows. Managing compliance outside the pharmacy system can add complexity, consume valuable staff time, and create unnecessary interruptions during medication receiving. Through this integration, hospitals can access TraceLink's DSCSA capabilities directly within Omnicell central pharmacy inventory management workflows. Pharmacy teams can verify serialized products, access traceability information, resolve product verification exceptions, complete compliance reporting, and document receiving activities as medications are received, intended to help reduce manual effort, eliminate disconnected processes, and streamline pharmacy operations without changing established workflows. TraceLink's DSCSA solution is built on the Integrate-Once(TM) Agentic Business Network, which links more than 315,000 authenticated entities across life sciences and healthcare and supports hundreds of billions of annual supply chain transactions. By extending this trusted digital infrastructure into hospital pharmacy operations, healthcare organizations are expected to gain immediate access to accurate serialized medicine information exchanged across the broader life sciences supply chain, improve confidence in product authenticity while enabling faster product verification, more efficient compliance exception resolution, and targeted response when recalled products enter the pharmacy. "Hospital pharmacies shouldn't have to choose between maintaining regulatory compliance and operating efficiently," said Shabbir Dahod, President and CEO of TraceLink. "By integrating TraceLink's trusted DSCSA network with Omnicell's central pharmacy inventory management workflows, we're able to embed verification and traceability directly into medication receiving so pharmacy teams spend less time managing compliance processes and more time ensuring medicines are available for patient care." Together, TraceLink and Omnicell are working to help hospitals and health systems: * Verify serialized medicines within existing medication receiving workflows. * Reduce manual effort associated with DSCSA compliance and audit-ready reporting. * Resolve product verification and compliance exceptions more efficiently. * Improve traceability to support faster identification of affected recalled products. * Increase operational efficiency while supporting medication safety and availability. Sundar Tamma, Vice President of Product Management for Hospital Solutions at Omnicell, said, "Hospital pharmacies continue to face increasing operational demands with limited resources. The integration of TraceLink's solution expands the range of DSCSA integrations available to Omnicell Central Pharmacy Manager customers, providing additional options to support compliance while preserving the efficient workflows pharmacists depend on every day." As hospital pharmacies continue to modernize medication management, the same trusted serialized medicine information should be able to support broader operational capabilities - including faster compliance exception resolution, targeted recall management, and future intelligent pharmacy workflows - without requiring separate data sources or disconnected compliance systems. This integration represents another step toward embedding trusted supply chain information directly into the systems healthcare providers use every day to deliver safe, efficient patient care. About TraceLink TraceLink powers the transformation to an Agentic Supply Chain Operating Model, enabling organizations to perform and improve supply chain work across their business and trading partner networks. The Agentic Supply Chain Operating System, built on the OPUS Platform, brings together Agentic Business Processes, Agentic Control Towers, governed OPUS Agents, with the Integrate-Once(TM) Agentic Business Network to link systems, end-to-end business transactions, and collaborative peer-to-peer processes to create trusted, real-time operational context. In this agentic environment, humans and agents work together with greater speed, reasoning, control, and accountability to improve organizational productivity, service, inventory, working capital, cost, compliance, quality, resilience, and revenue performance. About Omnicell Since 1992, Omnicell has been committed to delivering innovative, outcomes-centric pharmacy and nursing solutions for all settings of care. As an intelligent medication management technology company, Omnicell empowers autonomous medication management by unifying automation and AI-enabled intelligence, optimized by expert services, to drive clinical and business outcomes that are helping to improve efficiency and enhance patient safety for healthcare facilities worldwide. OMNICELL and the Omnicell logo are registered trademarks of Omnicell, Inc. or one of its subsidiaries.
TraceLink's no-code, governed OPUS Agents can now perform Work on all Supply Chain business transactions and processes. Aug 27, 2026, 10:00 ET OPUS Agents perform specialized work on any supply chain event in collaboration with humans on Agentic Business Processes BOSTON, Aug. 27, 2026 /CNW/ - TraceLink, the world's largest Agentic Business Network for the life sciences and healthcare supply chain, today announced major advancements to OPUS Agents that enable organizations to rapidly create specialized digital teammates to perform work across the end-to-end supply chain. Using no-code natural language descriptions, organizations can define the events, actions, intent, objectives, tasks, decisions, and rules required for OPUS Agents to perform work triggered by business transactions and process transitions. OPUS Agents are governed as users with roles, permissions, and guardrails that provide the highest level of security and transparency with audit and progress logs for all the work they perform. TraceLink's Agentic Supply Chain Operating System supports an unlimited number of enterprise-specific Agent Profiles and active Agents that collaborate with human managers across the end-to-end supply chain. This product design and AI architecture give organizations an affordable, scalable foundation for transformation to the Agentic Supply Chain Operating Model. "TraceLink is the only company that provides the complete product which was purpose-built for agentic transformation of the end-to-end supply chain," said Shabbir Dahod, President and CEO of TraceLink. "By designing OPUS Agents as enterprise users operating in a secure and auditable environment, the agents work in a rich supply chain context. With no-code natural language agent definitions and the ability to create a large-scale specialized agent workforce, organizations can create business value quickly and efficiently." Build Specialized Digital Teammates Across Supply Chain Operations OPUS Agents can perform specialized supply chain work ranging from monitoring a single service-level agreement, exception queue, or transaction status to reasoning across multienterprise transactions in Multienterprise Information Network Tower (MINT), collaborative processes in Process Orchestration for Empowered Teams (POET), trading partner interactions, and enterprise processes. Organizations can create agents to: * Validate orders, invoices, and financial transactions to detect pricing, quantity, billing, remittance, and chargeback discrepancies before they create financial leakage or operational delays. * Monitor external manufacturing and batch readiness to identify production delays, material issues, quality-document gaps, unresolved incidents, and risks to batch release or reliable supply. * Improve logistics, fulfillment, and inventory visibility by monitoring warehouse fulfillment, shipment activity, CMO and 3PL inventory, discrepancies, and expiry risk. * Prioritize compliance exceptions by identifying DSCSA exceptions that are overdue, approaching due dates, awaiting action, or missing ownership. * Track transaction service levels by flagging missing or late acknowledgments, responses, remittance records, shipping advice, or other required business actions. * Assess master data readiness by checking product, company, and partner data against global compliance requirements before gaps disrupt regulated operations. Build OPUS Agents to Meet Your Work Requirements With new OPUS Platform advancements, companies can create AI agents that understand their business, work within approved rules, and collaborate with humans and other agents. Rather than relying on generic prompts, OPUS Agents use company-specific transactions, processes, operating procedures, and historical knowledge to inform their work. For each OPUS Agent, organizations can define: * Managers: Select the human manager to oversee each agent's work. * Memberships: Define an agent's memberships in applications and solutions. * Roles: For each membership, define the roles the agent can have. * Permissions: Limit the permissions for an agent based on roles. * Intent: Use natural language to describe the business purpose the agent will fulfill. * Events: Identify the supply chain events the agent will act on. * Objectives: Establish the concrete objectives an agent will pursue on business objects based on the supply chain events. * Tasks: Use natural language to describe the step-by-step instructions for processing business objects. * Decisions: For each task, establish the decisions that need to be made. * Rules: Declare the rules to follow in making the decisions. * Guardrails: Provide the boundaries within which the agent should reason while pursuing its objectives. * Outcomes: For each business event processed by an agent, show the work performed and value created to the human. OPUS Agents maintain Progress Logs that capture work completed, decisions made, and communications with humans by objective and outcome. This creates an audit trail showing the agent's actions, decisions, reasoning, and human interactions. Create an Agentic Workforce Across Agentic Business Processes Specialized OPUS Agents come together within Agentic Business Processes (ABPs), where they work on MINT business transactions, collaborate with humans and other agents through POET processes, and respond to supply chain events triggered through Melody Scripts. Within each ABP, organizations can: * Work on MINT Transactions: Deploy specialized OPUS Agents to evaluate, monitor, reconcile, and act on the multienterprise transactions that move between trading partners. * Collaborate on POET Processes: Bring agents, humans, and trading partners into collaborative workflows to investigate exceptions, coordinate decisions, and move work toward resolution. * Respond to Supply Chain Events: Use Melody Scripts to trigger agent activity as business events occur, allowing specialized agents to begin work when their expertise is needed. * Govern the Agentic Workforce: Apply role-based permissions, policy controls, lifecycle management, and human oversight as agents work across transactions and collaborative processes. As specialized OPUS Agents become integrated through supply chain events across multiple ABPs, the value extends beyond the productivity gains of any individual agent or process. Each ABP can inform and trigger work in others, creating a confluence of intelligence, decisions, and actions across the supply chain that compounds business value as the agentic workforce expands. By combining humans, governed OPUS Agents, digitalized transactions, and Agentic Business Processes, organizations can transform to the Agentic Supply Chain Operating Model-with projected improvements of 50-100% in productivity, 30-50% in customer responsiveness, 15-25% in revenue growth, 50-80% in product availability, and 20-40% in elastic operational capacity without proportional workforce growth. Discover how to build your own portfolio of specialized OPUS Agents at FutureLink Barcelona 2026. About TraceLink TraceLink powers the transformation to an Agentic Supply Chain Operating Model for life sciences and healthcare by combining human expertise with agentic work across the end-to-end supply network. Through Agentic Business Processes, Agentic Control Towers, the Integrate-Once(TM) Agentic Business Network, and governed OPUS Agents, TraceLink enables companies to significantly improve productivity, service, inventory, working capital, cost, compliance, quality, resilience, and revenue performance. Powered by the OPUS Platform and the world's largest Agentic Business Network, which links more than 315,000 authenticated business entities and hundreds of billions of annual supply chain transactions, TraceLink enables companies to digitalize business transactions, create trusted operational context, and perform work across multienterprise supply chain processes with greater speed, intelligence, control, and accountability. SOURCE TraceLink, Inc.
TraceLink wins Global AI award for advancing the Agentic Supply Chain Operating Model. Aug 26, 2026, 10:00 ET Award honors TraceLink's leadership in advancing a new operating model for supply chain operations BOSTON, Aug. 26, 2026 /PRNewswire/ - TraceLink, the world's largest Agentic Business Network for the life sciences and healthcare supply chain, today announced it has been named a winner in the Global AI Awards in the AI in Supply Chain & Logistics category. The award recognizes TraceLink's leadership in defining the Agentic Supply Chain Operating Model, a transformative new way of working that enables agentic work elasticity with specialization combined with human oversight and built-in agent governance, transparency, and security. The no-code framework enables enterprises to deploy thousands of specialized agents across the end-to-end supply chain. "Agentic AI is transforming the supply chain operating model into a set of integrated agentic business processes where humans and agents collaborate for shared business outcomes," said Shabbir Dahod, President and CEO of TraceLink. "This recognition reflects the growing importance of giving organizations the confidence to make AI a trusted part of their operations." TraceLink enables the Agentic Supply Chain Operating Model through its Agentic Supply Chain Operating System, built on the OPUS Platform and the Integrate-Once(TM) Agentic Business Network, which links 315,000 authenticated entities across life sciences and healthcare and supports hundreds of billions of annual supply chain transactions. Human teams and governed AI agents have the trusted operational context needed to monitor supply chain activity, identify risks, coordinate work, and act across company boundaries. The Agentic Supply Chain Operating Model combines three core pillars: * Agentic Business Processes, where human teams and OPUS Agents perform work together using shared objectives, rules, operational context, tasks, decisions, and measurable outcomes. * Agentic Control Towers, which provide the knowledge, intelligence, reasoning, analytics, and real-time operational context needed to monitor, manage, decide, and take action. * The Integrate-Once(TM) Agentic Business Network, which links companies, systems, trading partners, business transactions, processes, and OPUS Agents into a governed multienterprise foundation. For supply chain organizations, this translates into fewer manual follow-ups, faster exception resolution, greater visibility into partner activity, stronger governance, and more coordinated responses when conditions change. By embedding AI into the way supply chain work is monitored, managed, and performed, organizations can scale operations without increasing manual effort while improving productivity, resilience, service, and overall business performance. Join supply chain leaders at FutureLink Barcelona to explore how teams are building the Agentic Supply Chain Operating Model. About TraceLink TraceLink powers the transformation to an Agentic Supply Chain Operating Model for life sciences and healthcare by combining human expertise with agentic work across the end-to-end supply network. Through Agentic Business Processes, Agentic Control Towers, the Integrate-Once(TM) Agentic Business Network, and governed OPUS Agents, TraceLink enables companies to significantly improve productivity, service, inventory, working capital, cost, compliance, quality, resilience, and revenue performance. Powered by the OPUS Platform and the world's largest Agentic Business Network, which links more than 315,000 authenticated business entities and hundreds of billions of annual supply chain transactions, TraceLink enables companies to digitalize business transactions, create trusted operational context, and perform work across multienterprise supply chain processes with greater speed, intelligence, control, and accountability. SOURCE TraceLink, Inc.