EPOS

Unifies SaaS, payments, financing for SMEs

Merchant Operations Executive

Financial Crime & AMLPosted on Nov 12

Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listedIn-person

About the Job

Requirements

Strong communication skills in English are required; additional languages are a bonus.
One to two years of experience in operations, particularly onboarding and Know Your Customer (KYC) procedures, is required.
Ability to manage multiple tasks in a fast-paced environment is required.
Ability to communicate with merchants and provide guidance for verification processes is required.
Attention to detail, quick learning, strong execution, and ability to meet service-level agreement (SLA) targets are required.

Responsibilities

Support and complete merchant onboarding by conducting Know Your Customer (KYC) processes within service-level agreement (SLA) targets.
Ensure payment methods are set up for merchants through backend systems.
Handle accurate data entry and collect documentation from merchants.
Ensure processes are compliant with and consistent with standard operating procedures (SOPs).
Escalate issues or delays to relevant stakeholders.
Coordinate with merchants by phone or email to conduct verification processes.
Maintain internal trackers and follow up on all pending cases.

Desired Qualifications

Additional language skills are a bonus.

Merchant Operations Executive

EPOS · Kuala Lumpur, Malaysia · — · Posted 2026-11-12

Workplace: on_site

Department: EPOS Global Solutions Sdn Bhd

Description

About us:

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider headquartered in Singapore. Supporting and empowering Every Point Of Success, we help SMEs grow digitally with confidence through our innovative POS solutions and business tools.

With a growing presence across Southeast Asia, we are looking for passionate individuals to join our diverse and driven team in Malaysia. Be part of our exciting journey as we continue expanding and creating meaningful, impactful changes for businesses across the region.

What will you be doing?

Support and complete merchant onboarding by conducting KYC processes within SLA targets.
Ensures payment methods are set up for merchants through backend systems.
Ensures accurate data entry handling and collection of documentations from merchants.
Ensure processes are compliant and consistent with SOPs.
Escalate issues or delays to relevant stakeholders.
Coordinate with merchants to conduct verification processes via phone or email.
Keep internal trackers and instinctly followup on all pending cases.

Requirements

Strong communication skills in English (additional languages are a bonus).
1-2 years experience in operations, particularly in onboarding and KYC procedures.
Ability to manage multiple tasks in a growing fast-paced environment.
Comfortable in communicating with merchants and provide guidance for verifications.
Detailed-oriented, quick learner, with strong execution; able to meet SLA targets.

Benefits

💼 Perks of Joining Us

📱 Stay Powered Up: Company mobile phone provided
📈 Flexi Benefit Allowances
🎁 Birthday gift
🏥 Medical Insurance

Apply

Apply at EPOS

About the Company

EPOS

Unifies SaaS, payments, financing for SMEs

EPOS acts as an all-in-one digitalisation partner for small and medium-sized enterprises. Its flagship EPOS360 product unifies software as a service (SaaS), payments, and financing in one ecosystem, giving SMEs access to AI-powered tools that help them run operations smarter and scale faster. The platform works by integrating disparate business apps, payment processing, and financing options into a single seamless system, enabling automation, data-driven decisions, and easier cash flow management. What sets EPOS apart is its end-to-end approach: instead of piecemeal solutions from different vendors, it provides a unified platform designed specifically for SMEs to digitally transform with confidence. The company’s goal is to turn everyday operational complexity into growth opportunities, helping businesses digitize and expand with practical, integrated tools.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Singapore
Founded: 2012

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