In Room Dining Manager

Mandarin Oriental Punta Negra, Mallorca is looking for an In Room Dining Manager to join our Food & Beverage Team.  

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.  

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. 

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings. 

About the job 

Based at the Mandarin Oriental Punta Negra, as the IRD Manager you will be responsible for all operational, administrative, and financial aspects of In-Room Dining, ensuring the highest standards of service and guest satisfaction. 

As IRD Manager, you will be responsible for the following duties:  

• Oversee all operational and administrative aspects of In-Room Dining (IRD), prioritizing tasks according to business volumes and ensuring compliance with company policies, SOPs, quality measures, and Mandarin Oriental service standards. 

• Monitor guest satisfaction from arrival to departure, ensuring compliance with MOHG Legendary Quality Experiences (LQEs), MOHG Pillars, and service standards. Handle verbal and written complaints effectively, follow up on guest requirements, build meaningful guest relationships, and inspire colleagues to create memorable MOWOW moments. 

• Collaborate with the Chef de Cuisine to develop menus, pricing strategies, and promotional activities aligned with market demands. Ensure all physical and digital menus are accurate, up to date, clean, and well presented, while identifying opportunities to improve food and beverage quality and maximize revenue. 

• Monitor monthly P&L statements, analyze financial performance, review forecasts, and implement strategies to maximize revenue and control costs. Ensure accurate POS configurations, compliance with Jardine accounting procedures, and efficient management of manpower, equipment, and supplies within budgeted labour costs and headcounts. 

• Ensure all IRD areas maintain impeccable cleanliness, maintenance, and presentation standards. Conduct regular inspections with Engineering and Housekeeping, follow up on inspection reports, and ensure all operational equipment and supplies are available and properly maintained. 

• Provide leadership, direction, and support to all colleagues. Train, evaluate, and schedule team members according to operational requirements and company standards. Conduct counselling and disciplinary actions when necessary, maintain accurate annual leave and public holiday records, and prepare weekly rosters that ensure service excellence and operational efficiency. 

• Monitor competitors, market conditions, pricing strategies, and international trends. Review service quality audits, guest feedback, and incident reports to identify areas for improvement, develop action plans, and organize special promotions and festive season events to strengthen the outlet's performance. 

• Foster a positive and enthusiastic working environment, encouraging teamwork and effective communication within and beyond the Food & Beverage division. Attend and participate in scheduled meetings, support other outlets when required, and promote proactive interdepartmental collaboration to ensure seamless operations and exceptional guest experiences. 

As IRD Manager, we expect from you:  

Experience and education 

• Degree in Hospitality Management or similar. 

• At least 5 years’ experience in a similar role. 

• Experience leading teams in Food & Beverage departments. 

• Experience in luxury hospitality. 

Technical Skills 

• Ability to understand guest needs and expectations and to deliver superior customer service through own initiative and through driving and motivating his/her team accordingly. 

• Experience with restaurant point of sales and cashiering procedures.  

• Extremely organized and possessing a solid administrative capability. 

• Proven ability to successfully support, motivate and lead a large and diverse team.  

• Ability to organize large projects and events.  

• Able to use documented performance management systems and handling disciplinary processes.  

• Perform a job with attention to details and the ability to organize and handle multiple tasks. 

• Competent computer skills including MS Office or equivalent.  

Our commitment to you  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.  

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. 

• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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