Technical Program Manager 2
TrueML
Technical Program Manager 2
TrueML
Digital debt collection platform for consumers
Salary Range: 37013 to 70000 (Currency: USD) (Pay period: per-year-salary)
TrueML Products is seeking a proactive Technical Program Manager II with a passion for leading Product and Technology initiatives from concept to launch. This position will report into the Sr. Director of Program & Operations as part of the Program Delivery team, and will collaborate closely with various teams across Product & Technology to deliver company strategic goals.
The ideal candidate is an excellent facilitator, with a process improvement mindset, and a positive attitude. We are looking for someone with a strong technical program management background, specifically with a demonstrated ability to coordinate with cross-functional agile teams and deliver complex initiatives.
As a TPM, you’ll be the bridge between various teams in multiple time zones, working closely with people from Product, Engineering, Information Security, and Legal, driving the end-to-end delivery of new initiatives and programs.
Ensure all work is represented in Jira, in alignment with Product & Technology standards- Track and communicate initiative progress against milestones to stakeholders and leadership. Collaborate with cross-functional teams to supervise dependencies, plan releases, and resolve blocked issues. Proactively identify and mitigate program risks, remove blockers, advance progress, and escalate to leadership where appropriate.
Manage a variety of complex, cross-functional programs and lead planning and execution of high-impact programs for assigned teams
Create and maintain the roadmap for assigned teams, collaborating heavily with the respective Engineering and Product leaders
Manage team capacity and conduct impact analysis for requests to shift priority, presenting options against roadmap commitments
General program management activities include but not limited to the following:
Lead Agile/Scrum teams as a coach or scrum master, including Agile ceremonies (stand-ups, sprint planning, retro, etc)
Build, lead, and supervise progress on release plans across multiple initiatives - prepare the project schedule, define the milestones, and develop project plans and playbooks.
Champion operational change and process - exhibit leadership through composure and positive attitude. Influence teammates to adopt change.
Promote and evolve the company’s processes to enable closer synchronization between Product & Technology and the business.
Program Management Experience. 2-5 years experience in program management in software development delivery teams
Knowledge of Process. Understanding of software development processes and knowledge of the Agile SDLC process. Ability to put together release plans for multiple cross-functional team releases, identifying and tracking cross-team dependencies. Solid ability to construct release plans where minimal data is available and many assumptions have to be made. Able to measure convergence on key milestones/launch dates with the capability of identifying and framing tradeoff options when required and driving timely decisions. Solid ability to build processes and implement new process optimizations while delivering program commitments in parallel. Strong Jira administration and tooling experience is a bonus
Knowledge of Product/Technology. Broad domain knowledge of product and technology with a solid understanding of system integration across product ecosystem. Ability to navigate contending product and technical priorities while identifying options and trade-offs as needed. Able to identify areas of risk and mitigation options
Cross-team coordination and collaboration. Ability to collaborate and coordinate with multiple team members to clearly define outcomes, create plans, qualify success, and mitigate risks. Strong interpersonal and relationship-building skills. An ability to adapt quickly to changes in business requirements and work in an agile environment.
Communication. Succinct, clear verbal and written communication with the ability to effectively communicate technical information to non-technical audiences. Ability to communicate effectively with both technical and non-technical audiences. Possesses strong analytical and critical thinking skills. Experience working across multiple time zones is preferred
Leadership. Ability to lead multiple large cross-functional programs and releases. Able to provide thought leadership and persuade teams to follow proposed guidance
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TrueML provides fintech solutions focused on debt collection and consumer financial health. Its flagship product, TrueAccord, is a digital-first platform that automates and optimizes debt recovery for creditors and debt buyers while prioritizing a positive customer experience. Another offering, True Life Solutions, includes Engage, a consumer-facing communication portal that enables collectors, creditors, and individuals to view, negotiate, and track debt repayment offers. The company generates revenue through subscriptions and transaction fees for its technology platforms. TrueML differentiates itself by combining data science and customer-experience expertise to create accessible, inclusive financial services and by delivering a more humane, digital-first approach to debt collection. Its goal is to make financial services easier to understand and use for everyone, helping people manage and pay down debt while delivering measurable results for lenders.
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