Tesla

Makes electric cars, robotaxis and grid batteries

Tesla Advisor - Delivery

Customer SuccessConfirmed live in the last 24 hours

Full-timeMiami Gardens, FL, USANo salary listedIn-person

About the Job

Requirements

At least 1 year of customer service experience.
Be a proactive team member and develop collaborative relationships.
Be highly organized and have excellent written and verbal communication skills.
Be proficient with Microsoft Office Suite and customer relationship management tools; Salesforce is preferred.
Be able to work evening hours, weekends, and holidays in a retail environment.
Have a valid driver's license.
For roles working in California, Colorado, Hawaii, Idaho, Maryland, Mississippi, Nevada, North Carolina, Ohio, Pennsylvania, Tennessee, Utah, Virginia, or Washington, D.C., possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles; without this license, sales activities cannot be performed. Check eligibility with the DMV in the state of employment.
For roles working in Arizona, Georgia, Hawaii, Iowa, Indiana, North Carolina, New Jersey, New Mexico, New York, Ohio, Pennsylvania, Vermont, or Washington, a notary license is preferred; Tesla will assist with obtaining a license if notary support is required.

Responsibilities

Prepare customer loan and DMV documents and collaborate with other employees to ensure successful delivery appointments.
Demonstrate expertise in selling Tesla products and services.
Maximize scheduling efficiency to improve customer experiences.
Compile reports for performance improvement and support training.
Work closely with other employees to ensure smooth pre-delivery experiences for customers with upcoming delivery appointments and provide a customer-centric delivery experience.
Maintain the store fleet by coordinating service, managing allocations, and completing accident reports.
Perform additional responsibilities as assigned to meet business needs, including delivery preparation, direct deliveries, and sales.

Desired Qualifications

Be proficient with Salesforce, which is preferred.
A notary license is preferred for specified states; Tesla will assist with obtaining one if the role requires notary support.

Category	Sales & Customer Support
Location	Miami Gardens, Florida
Requisition ID	280153
Type	Full-time

Job Description

<div class="MSWordContent"><p>As a Tesla Advisor, Delivery, your primary focus is on enhancing operational efficiency to boost store productivity.  The Tesla Advisor, Delivery, supports customers after they place a vehicle order by collaborating with cross-functional teams to ensure an exceptional experience. This includes securing financial solutions, managing trade-in details, and completing delivery milestones. To succeed at Tesla, you must be energetic, highly organized, and hard-working.  You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We are seeking a candidate with both the skills to create an exceptional client experience and a genuine commitment to the cause of sustainable energy.</div>

Job Responsibilities

Prepare customer loan and DMV documents and collaborate with other employees to ensure successful delivery appointments
Demonstrate expertise in selling Tesla’s products and services
Maximize scheduling efficiency to improve customer experiences
Compile reports for performance improvement and support training
Work closely with other employees to ensure smooth pre-delivery experiences for customers with upcoming delivery appointments and provide a great customer-centric delivery experience
Maintaining Store Fleet: Coordinating service, allocation management, and completing accident report
Perform additional responsibilities as assigned to meet business needs including delivery preparation, direct deliveries, and sales

Job Requirements

At least 1 year of customer service experience
Proactive team member and ability to develop collaborative relationships
Highly organized and excellent written and verbal communication skills
Proficient with Microsoft Office Suite and CRM tools (Salesforce preferred)
Ability to work evening hours, weekends, and holidays in a retail environment
Valid driver's license required
For roles working in CA, CO, HI, ID, MD, MS, NV, NC, OH, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employment
For roles working in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: Notary license is preferred. Should notary support be required of this role, Tesla will provide assistance with obtaining a license

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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