Non-Functional Testing Manager

IT Quality Manager – Non-Functional Testing (NFT)

Role Summary

The IT Quality Manager is responsible for leading Non-Functional Testing (NFT) initiatives across multiple technology programs, ensuring application stability, scalability, performance, resilience, and production readiness. The role requires deep expertise in performance engineering, test strategy, environment coordination, and stakeholder management. The individual works closely with development teams, QA teams, infrastructure teams, production support teams, DBAs, and business stakeholders to ensure successful delivery of testing objectives and quality outcomes.

The position requires strong leadership, communication, and problem-solving skills to manage testing activities across multiple projects, influence stakeholders, drive quality improvements, and ensure adherence to enterprise testing standards and controls.

Responsibilities

• Lead Non-Functional Testing (NFT) activities across multiple applications and strategic technology initiatives.
• Define and implement performance, scalability, resilience, capacity, and reliability testing strategies aligned with project objectives.
• Develop NFT test plans, schedules, execution approaches, success criteria, and reporting metrics.
• Coordinate testing activities across development, QA, infrastructure, environment management, database, middleware, and production support teams.
• Drive performance engineering best practices throughout the software development lifecycle.
• Analyze application performance trends and identify optimization opportunities to improve system stability and user experience.
• Manage NFT environments, test data requirements, execution schedules, defect triage, and issue resolution activities.
• Provide leadership during performance testing cycles, including bottleneck analysis, root-cause investigations, and remediation planning.
• Ensure adherence to Citi testing standards, governance requirements, and quality controls.
• Collaborate with project managers and technology leadership to assess testing scope, resource requirements, effort estimates, risks, and delivery timelines.
• Manage NFT resource planning, workload balancing, and allocation across multiple concurrent programs.
• Produce testing dashboards, executive summaries, risk assessments, and quality metrics for stakeholders and senior management.
• Drive continuous improvement initiatives focused on automation, process optimization, test efficiency, and quality outcomes.
• Support staffing, onboarding, mentoring, and career development activities for testing resources.
• Partner with global and regional teams to ensure consistent delivery standards and operational excellence.
• Participate in release readiness reviews and provide NFT sign-off recommendations based on testing outcomes.
• Proactively identify and escalate risks that could impact application performance, stability, or production readiness.

Qualifications

• 12+ years of experience in Software Testing, Quality Engineering, or Non-Functional Testing.
• Strong experience with performance testing and performance engineering methodologies.
• Hands-on knowledge of NFT tools such as LoadRunner, JMeter, Dynatrace, AppDynamics, Splunk, Grafana, or equivalent platforms.
• Experience with capacity planning, resiliency testing, performance monitoring, and production readiness assessments.
• Strong understanding of Software Development Life Cycle (SDLC), Agile, and Quality Engineering practices.
• Proven ability to manage testing activities across multiple concurrent projects.
• Excellent stakeholder management, communication, and leadership skills.
• Experience coordinating with development, infrastructure, database, middleware, and production support teams.
• Strong analytical and problem-solving capabilities with the ability to manage complex issues and drive resolution.

Education

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline.
• Master's degree preferred.

• Lead end-to-end Quality Engineering and Non-Functional Testing (NFT) strategy for the LMS GCE platform, ensuring scalability, reliability, resiliency, and production readiness across critical business services.
• Partner with application development, architecture, DevOps, infrastructure, and production support teams to establish quality gates and drive shift-left testing practices throughout the software development lifecycle.
• Drive adoption of CI/CD-based quality controls by integrating automated functional, API, performance, and regression testing into deployment pipelines, reducing release risk and accelerating delivery timelines.
• Define and implement automated test execution frameworks within CI/CD pipelines using industry-standard tools, enabling continuous validation and rapid feedback for development teams.
• Establish release-readiness criteria, quality metrics, and deployment governance processes to support frequent and reliable production releases across LMS GCE applications.
• Lead performance engineering initiatives, including capacity planning, workload modeling, bottleneck analysis, and production performance validation to ensure business-critical applications meet SLA commitments.
• Develop quality dashboards and executive reporting that provide visibility into test coverage, defect leakage, release health, pipeline efficiency, and overall application stability.
• Collaborate with global stakeholders to drive modernization of testing practices through test automation, AI-assisted quality engineering, continuous testing, and DevSecOps adoption.
• Champion continuous improvement initiatives focused on reducing manual testing effort, improving deployment success rates, and increasing automation coverage across LMS GCE technology portfolios.
• Provide technical leadership and mentorship to quality engineering teams, fostering a culture of innovation, automation-first thinking, and operational excellence.
• Partner with engineering leadership to define testing roadmaps, resource strategies, and quality objectives aligned with LMS GCE business priorities and regulatory requirements.
• Ensure compliance with enterprise risk, audit, and control requirements by embedding quality controls, traceability, and automated validation checkpoints throughout the CI/CD delivery process.

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Job Family Group:

Technology

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Job Family:

Technology Quality

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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