Resort Manager

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

• Ensure that standards are maintained at a superior level on a daily basis.

• Oversee and direct Food and Beverage, Rooms Division, Spa, Engineering, Security and Guest Relations departments. 

• Participate in directing and controlling Accounting, Sales and Marketing, and Human Resources departments 

• Assist in establishing and creating goals and strategies for both the operational and financial success of the hotel.

• Ensure that goals and objectives of human resources management are met through supporting the hotel philosophy concerning, but not limited to, hiring, employee relations, disciplinary action. 

• Interface with corporate officers in the execution of corporate goals. 

• Responsible for establishing and maintaining hotel standards in order to achieve and maintain the “5 star" status. 

• As a member of the executive team, work closely with other team members in achieving hotel's goals and objectives. 

• Establish annual objectives for Executives and Department Heads reporting to him or her. 

• Responsible for employee compliance with hotel policies and procedures. Initiate disciplinary action when appropriate. 

• Serve as Manager On Duty. 

• Interact in courteous and professional manner with all guests, associates and community members.

• Respond in courteous, professional and rapid manner in order to resolve all guest and associates difficulties. 

• Apply principles of logical thinking to a wide range of unstandardized intellectual and practical problems in order to perform and direct many varied and complex tasks. 

• Supervise, direct, coordinate, influence and persuade associates in order to maintain service standards of hotel. 

• Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving associates and guest complaints. 

• Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form. 

• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. 

• Maintain safety and cleanliness of work area. 

• All other duties as required.

General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills: Ability to train, motivate, evaluate, mentor and direct employees and managers to achieve desired results; ability to access, input, analyze and retrieve information from computers; ability to maintain excellent relations with associates.; ability to maintain associates and guest confidentiality at all times; ability to accept responsibility for actions of others; exceptional oral communication skills to ensure ability to negotiate and persuade guests and associates to achieve results beneficial to operation of hotel; ability to create, implement and monitor hotel and associates goals, strategies and policies; ability to converse calmly with irate guests, superiors, subordinates and coworkers in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data.; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in (and lead when necessary) all departmental and hotel-wide meetings

Language:  Required to speak, read and write English, with fluency in other languages preferred.

Physical Requirements: Must be able to exert physical effort in transporting 25 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.