Assistant Store Manager

About UGG
At UGG, a division Deckers Brands, we exist to transform the lives of our customers
and each other by sharing our passion and love for UGG. We’re driven by a clear
mission: to bring the UGG brand to life through every interaction and evolve
industry ideas by delivering experiences our customers desire. As a member of the
Deckers Family, you represent our brands and deliver unique, personalized
shopping experiences.
Summary
Our Assistant Store Managers are integral to the success of our stores. As an
Assistant Manager, it’s your job to partner closely with the Store Manager to
develop team members, provide the best customer service possible, and
communicate our company’s values, vision, and mission. As an Assistant Store
Manager, you know how to effectively navigate a complex business to satisfy
customers and develop team members while working under the pressure of
competing business priorities.
Description
As an Assistant Store Manager, you work closely with the Store Manager to ensure
that the business is aligned with the interests of the company, its employees, and
the local community. In this role, you partner with the Store Manager to develop
and engage team members and achieve budgeted revenue goals, while assisting in
all aspects of the business. It’s your job to aid in the selecting of team members
who pursue passions that relate to the UGG brand and its products. You maintain
high training standards and know how to motivate and inspire your team members
to contribute to the productivity of the store, while being available to address and
respond to the needs of your customers and team members. Further, you
understand that the needs of the business extend beyond the store’s four walls,
which requires that you continually cultivate awareness of industry trends.
As an Assistant Store Manager, you aid in the day-to-day operations of the store
including training, operations, sales, visual merchandising, inventory management,
store administration, and customer service. The Assistant Store Manager is also
responsible for opening and closing the store, securing all assets, planning and
preparing the labor schedule, maintaining the store security system, and acting as
the Store Manager in their absence.
Core Competencies
 Develop and motivate team members to create empowered and engaged
teams
 Ensure the highest level of customer service possible and prioritize brand
and product knowledge training
 Communicate effectively with customers, team members, management, and
corporate stakeholders
 Set plans and targets and entrust team members appropriately
 Think critically to resolve problems and approach challenges with agility
 Identify industry trends and educate your team members about the current
market
 Assist in the execution of store strategies that enhance customer satisfaction,
expand traffic, and optimize profitability
 Manage inventory and partner with corporate stakeholders to meet the
needs of your market
Who You Are
 A natural communicator who conveys the UGG and Deckers Brands vision
and mission
 You have the leadership skills needed to support the management a team
 You’re well organized and proactively and efficiently coordinates your
resources
 You’re a problem solver who pro-actively works through challenges
We Would Love to Hear From People With:
 Previous experience as a people manager in a Retail environment.
 Excellent communication skills and ability to convey the UGG and Deckers
Brands Vision and Mission to your team and customers
 Excellent organizational skills and ability to coordinate, people, resources,
and services in order to address business goals and needs
 Problem-solving skills and ability to work through challenges.
 Ability to be agile to meet the needs of the business, especially during our
busiest time of the year.
What We Will Give You
 Extras, perks & volunteering opportunities - Being a valued member of the
UGG and Deckers Brands team means more than just a paycheck. From
generous discounts to community-based programs, we offer a variety of cool
extras.
 Growth and Development; Deckers Brands was built on the idea of pursuing
passion. That’s why we offer extensive opportunities and support for
personal and professional development including a Global Mentorship
Program
 Uniform Allowance including 2 pairs of shoes per season
 60% discount off the Deckers Brands’ (UGG, HOKA, Teva) online, and 30%
instore discount.
Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal
opportunity employer and our employees are people with different strengths,
experiences and backgrounds who share a passion for our brands. We welcome
qualified applicants embracing their race, color, religion, sex, sexual orientation,
gender identity, gender expression, national origin, age, military or veteran status,
mental or physical disability, medical condition and all of the other beautiful parts
of your identity.
#DeckersEMEA