Associate Regional Collision Manager

Job Description

Job Responsibilities

• Our Associate Regional Collision Managers must deliver excellent results and achieve goals quarter after quarter, month after month, on all aspects of customers, people, operations, strategic direction and financials
• Customer focused: Our customers are changing the world, and it is your responsibility to exceed their expectations of what a world class customer service experience should be. We expect you to exude energy and enthusiasm not only by going above and beyond for our existing customers, but also when engaging with new customers. You will actively monitor customer service trends to make necessary improvements and assist the team in developing appropriate standards and processes to continuously elevate the overall body repair experience. The ideal candidate is solution oriented, demonstrating a high ability to identify root cause of problems and develop solutions when faced with adversity
• People: Our Associate Regional Collision Managers eliminate barriers. We expect you to lead through others and be 100% committed to the success of your team while actively involving yourself in your team members’ growth and development. Your team will look to you to set the standard for open communication, active problem solving, and a positive work environment. We will look to you, and your ability to coach and teach, to build a team of top talent and mentor the next generation of Tesla collision leaders
• Operational excellence: As an Associate Regional Collision Manager, you must understand and own every aspect of your region’s performance. You will be responsible for driving continuous improvements to facilitate exceptional team output and customer service by partnering with operations teams on strategic execution. We expect you to champion safety, efficiency, quality, and overall excellence in all your actions and decisions across multiple locations
• Strategic direction: Establish the strategy and business plan for the overall performance and growth of your region, evaluate resource needs in different markets and develop new locations, and partner with service to build a cohesive network of cosmetic repair capabilities
• Financials: Associate Regional Collision Managers are expected to understand our business, know their numbers and lead the center’s daily operations to achieve specific goals in quality, productivity, output, cost as well as revenue / margin where applicable.  You will need to leverage your understanding of the financials to justify investments in existing shops and expand our footprint across your region
• Our Associate Regional Collision Managers act in the best interest of Tesla. You must have a passion for our mission, product, and people

Job Requirements

• Ability to travel up to 60% or more if required (based on region)
• Professional experience: Prior leadership experience in a body repair or reconditioning focused industry
• Leadership experience: Experience leading teams remotely and managing a diverse group of roles and responsibilities
• Process / operations experience strong and proven experience leading field, technical repair or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
• Experience developing and operating complex processes using lean or other techniques
• Technical acumen is required – you must develop a knowledge of all Tesla products, as well as body repair systems, processes, and procedures
• Valid driver's license preferred