Site Services Manager - Data Center Operations

Summary

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple's Information Systems and Technology (IS&T) organization. IS&T powers everything Apple does for customers and the people who build for them. It's Apple's central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless. Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here. Infrastructure Services is part of IS&T and the foundation of Apple's global network operations — managing data center equipment and systems to deliver compute, storage, and networking services for teams across Apple, including its internal developer community. From individual facilities to a worldwide network, Infrastructure Services ensures the technology underneath everything works without question. The Data Center Operations Team is looking for a strong leader to serve as Data Center Site Services Manager, providing direct support for data center service uptime and supervising a team of Data Center Technicians.

Minimum Qualifications

Experience managing or leading employees and/or a contingent workforce in a data center or equivalent environment. Experience working in an IT environment in areas of installation, delivery, or operations management. Experience working with servers, storage hardware, or network hardware

Preferred Qualifications

Bachelor's degree or equivalent experience encouraged. Understanding of data center power and cooling principles Strategic problem solver who understands how the different functions within a data center intersect. Adapting and flexing schedules to align with business needs Ability to inspire, coach, train, and develop personnel, managers, and individual contributors alike to provide extraordinary customer service and deliver results consistently. Ability to forge collaborative relationships with cross-functional teams and vendors. Strong and effective written and verbal communication skills with the ability to tailor your message to your audience. Experience presenting technical information detailing specific projects or schedules.

Description

This role is for a Data Center Site Services Manager responsible for a team that executes the installation, service, repair, support, maintenance, and decommissioning of network, storage, and compute assets in our data center.

Responsibilities

Partner with planning teams on installation forecasts and IT cabinet builds. Manage and report on space and power consumption. Interact directly with the local Data Center Facility Manager to ensure environment uptime. Work cross-functionally with internal business groups to provide best-in-class service, and partner with internal support groups such as the Operations Center and Engineering teams on process improvements and monitoring and issue resolution. Keep Apple’s services online while continuing to install capacity. Provide reporting on key performance indicators, define team goals for efficiency, manage assets, and lead a team of data center technicians.