Zensar

Global IT services for digital transformation

MAC T3 Technical Support

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeBengaluru, IndiaNo salary listedIn-person

About the Job

Requirements

At least 5 years of experience handling T3 technical support for macOS, O365, and M365 applications.
Strong communication skills to support customers in Europe and the United States.
Troubleshooting skills for macOS X (Sequoia and Tahoe), built-in applications, and hardware issues.
Understanding of the macOS folder structure.
Experience handling network issues on Wi-Fi and LAN.
Experience troubleshooting M365 applications.
Experience troubleshooting VMware Fusion and Windows 11 virtual machine issues on macOS X.
Experience resolving FileVault 2 encryption issues.
Technical knowledge of Adobe Creative Cloud applications.
Familiarity with Terminal commands.
Ability to identify root causes of production-impacting issues on macOS X.
Ability to troubleshoot Webex, Webex Scheduler, and AnyConnect.
Experience imaging and re-imaging Macs using a USB installer.
Ability to troubleshoot unresolved or emerging issues escalated by T1 and T2 teams.
Experience using ServiceNow for incidents and service requests.
Experience troubleshooting SharePoint and OneDrive issues.
Availability to work a rotational 24x5 shift.
Knowledge and experience troubleshooting the Microsoft Office suite.
Experience with ITIL and ServiceNow Incident Management.

Responsibilities

Take ownership of customer issues escalated from the L2 team and follow them through to resolution.
Research, diagnose, and troubleshoot system issues and identify solutions.
Escalate unresolved issues to vendor and internal teams using a professional, structured approach.
Maintain systems within the domain network.
Install and deploy operating systems and configure systems.

Required Skills:

5+ years of experience in handling T3 technical support in MAC OS, O365 and M365 Apps.
Excellent communication skills to handle Europe and US customers
Strong troubleshooting skills to handle all MAC OS X (Sequoia, Tahoe)and its built in application issues and isolate hardware issues
Good understanding on MAC OS folder structure
Handled network related issues on both Wi-Fi and LAN
Handled all kinds of M365 application issues
VMWare fusion Application and Windows 11 VM related issues on MAC OS X.
Filevault2 encryption issues
Technical knowledge on Adobe Creative Cloud Applications
Familiar with Terminal Commands
Finding Root Cause of any particular issue on MAC OS X Platform, which affects production.
Able to troubleshoot applications like Webex, Webex scheduler, Any connect
MAC imaging and Re-image through USB installer
Able to troubleshoot unfixed or emerging issues which was routed by T1 and T2 team
Worked on ServiceNow for Incidents and Service Requests
Worked on Sharepoint and OneDrive issues
Flexible to work on rotational 24*5 shift
Sound knowledge and experience in Microsoft Office suite troubleshooting

5+ years of experience in handling T3 technical support in MAC OS, O365 and M365 Apps.
Excellent communication skills to handle Europe and US customers
Strong troubleshooting skills to handle all MAC OS X (Sequoia, Tahoe)and its built in application issues and isolate hardware issues
Good understanding on MAC OS folder structure
Handled network related issues on both Wi-Fi and LAN
Handled all kinds of M365 application issues
VMWare fusion Application and Windows 11 VM related issues on MAC OS X.
Filevault2 encryption issues
Technical knowledge on Adobe Creative Cloud Applications
Familiar with Terminal Commands
Finding Root Cause of any particular issue on MAC OS X Platform, which affects production.
Able to troubleshoot applications like Webex, Webex scheduler, Any connect
MAC imaging and Re-image through USB installer
Able to troubleshoot unfixed or emerging issues which was routed by T1 and T2 team
Worked on ServiceNow for Incidents and Service Requests
Worked on Sharepoint and OneDrive issues
Flexible to work on rotational 24*5 shift
Sound knowledge and experience in Microsoft Office suite troubleshooting

Taking ownership of customer issues escalated from L2 team and seeing problem through to resolution.
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
Professional and structured escalation approach of unresolved issues with vendor teams and internal teams.
Maintenance of the system within the domain network
Installation and deployment of OS and configuring the system.
Familiar with ITIL – ServiceNow for Incident Management.

About the Company

Zensar

Global IT services for digital transformation

Digital solutions and IT services company that partners with global organizations to drive digital transformation. Its offerings include intelligent automation, analytics, hyperconverged infrastructure, and digital application development and maintenance, delivered through long-term contracts, project-based engagements, and managed services. Indigo Slate handles virtual event creation. Zensar’s Living AI integrates artificial intelligence into business processes to boost outcomes. Unlike many competitors, it emphasizes reducing capital expenditure (Capex) and operating expenditure (Opex), simplifying vendor management, and improving efficiency through automation. The overall goal is to help clients adapt to the digital landscape, optimize technology infrastructure, and achieve higher operational efficiency.

Company size: 10,001+
Company stage: IPO
Headquarters: Pune, India
Founded: 1991

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