Call Center Supervisor

We’re excited you’re considering joining a great place to work! 

Texas Mutual is deeply committed to creating and maintaining an environment of mutual respect and is proud to be an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to age, race, color, national origin, religion, sex, gender identity, sexual orientation, genetic information, veteran status, or any other basis protected by local, state, or federal law.

About this Position

As Call Center Supervisor, you will coordinate and direct all call center staff activities, monitor productivity and quality of service, and prepare report analysis to ensure goals and performance standards of the department are met. You will manage the personnel, equipment, facilities and finances of assigned operations and ensure the coordination and support of the division's goals. In this role, you will report to the Senior Manager of Information Services.

Responsibilities & Qualifications

In this role, you can expect to:

• Analyze complex processes that influence the customer experience and make improvement opportunity recommendations to management.
• Gather internal and external customer feedback and industry trends for dissemination to other company departments and management.
• Monitor work for accuracy, quality of services, productivity, and compliance and provide accurate feedback.
• Conduct planning and use of resources by establishing priorities and managing workload.
• Assist with escalated issues or cases by investigating causes and implementing solutions.
• Manage the employee training program to increase technical and business insight and improve the customer experience.

Required Qualifications:

• Bachelor’s degree or any equivalent education, training, and experience.
• At least four years of call center experience or equivalent education, training, and experience.

Texas Mutual Pay Transparency

The base pay range is based on the market evaluation of the job and may include pay for multiple levels. Individual base pay within the range is determined by a variety of factors, including experience, performance, education, and demonstration of skills and competencies required for each role. Your recruiter can discuss the full value of our total compensation package with you, including our generous bonus plans and flex-hybrid work model.

Base Pay Range: $76,998.10 - $95,115.30 Per Year

Flex-Hybrid Work Environment:

Texas Mutual’s flex-hybrid schedule allows you to bring your best self to work by working remotely and collaborating in the office based on business needs. All Texas Mutual employees are required to have Texas residency and travel to their designated office as needed.

Our Benefits:

• Annual performance bonus and merit-based pay increase

• Lifestyle Savings Account ($1,000 per year)

• Automatic 4% employer contribution to retirement plan

• 401k plan with 100% employer match up to 6%

• Student loan repayment matching in 401k plan

• Three weeks’ time off for vacation

• Nine paid holidays and two personal days each year

• Day one health, Rx, vision and dental insurance

• Life and disability insurance

• Flexible spending account

• Pet insurance and pet Rx discounts

• Free on-site gym, fitness classes, and health and wellness resources

• Free identity theft protection

• Free student loan repayment and refinancing consultation

• Professional development and tuition reimbursement

• Employee referral bonus

• Free onsite snacks