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ViaBill

BNPL payment platform for ecommerce retailers

Customer Support Specialist with Danish

Customer SupportConfirmed live in the last 24 hours
Full-timeCopenhagen, DenmarkNo salary listed

About the Job

Requirements

  • Native Danish proficiency or professional fluency in Danish.
  • Strong command of English, the working language.
  • Experience in customer support or another customer-facing role.
  • Clear and professional communication and a strong service mindset.
  • Ability to stay structured and reliable while handling multiple cases in parallel.
  • Ability to remain calm and professional in challenging situations.
  • Confidence using digital tools and support systems.
  • Motivation to learn and work in a fast-moving environment.

Responsibilities

  • Support customers with questions related to payments, orders, and accounts.
  • Resolve cases in a clear, friendly, and solution-oriented manner.
  • Follow internal procedures and guidelines, including compliance-related checks.
  • Accurately register and document cases in the support system.
  • Identify recurring issues and share insights with the team.
  • Collaborate closely with colleagues across Customer Support and Operations.

About the Company

ViaBill

BNPL payment platform for ecommerce retailers

ViaBill provides e-commerce financing through a Buy Now, Pay Later (BNPL) option. Shoppers choose ViaBill at checkout, pay 25% of the total upfront, and settle the remaining balance in three equal monthly installments with no interest and no credit checks. Retailers are the primary clients and receive payment upfront from ViaBill after real-time approval, while ViaBill assumes credit and fraud risk. This setup allows retailers to ship goods immediately and typically increases average order value. ViaBill collects a fee from retailers for each transaction as its revenue. The company’s goal is to offer a straightforward, accessible payment method that boosts retailer sales and enhances consumer purchasing power by removing interest and credit-barrier frictions.

Company size
51-200
Company stage
Early VC
Total funding
$175.7M
Headquarters
Copenhagen, Denmark
Founded
2014

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